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January 2024 by marissa r
I had a terrible experience today at the north face store. My sister and I were browsing looking for some jacket when we noticed the staff following us and giving us dirty looks. I even saw a staff member send over someone to stand where we were shopping and pretend to “fold clothes”. We were not dressed suspiciously nor were we shoplifting. We were not doing anything to gain this disrespect and discrimination. I don’t know if they thought we were stealing or if we couldn’t afford to buy anything in the store but we felt humiliated. I will never be shopping here again with such terrible and racist staff. (FYI we’re native)
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January 2024 by Asset Tip
I bought jacket over 1 months ago from this store and when i get home i found out that it was damaged. I went there next week to replace it with another jacket, but they are didn’t replace it. And i had to use my warranty and repair my jacket. Now i am waiting 1 month and still nothing happened.Also they messed up with my mail. So i didnt get no reply . Now i don’t have my jacket and my money.
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January 2024 by Erick Vilela
Rude and "useless" staff. Don't expect a minimum level of support or attention during your purchase.
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January 2024 by Roseann Guzman
Good service
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November 2023 by Tim K.
Huge thanks to Francisco for going above and beyond to help me get the right size jacket, he definitely made my shopping experience here amazing.The store also has a pretty nice selection of the latest styles and is clean, and the team members are friendly
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October 2023 by gaurav malik
The stuff is always rude in this store.
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October 2023 by Emily T.
Came to buy a backpack but I didnt like any of them so I asked the employee if they had different colors. A guy told me that was all they have and would get more shipment later in the week. Suggested i go online or go to great mall location that just opened. I was surprised to hear him say it was opened because I saw that it wad closed. He said no, its opened now so I trusted him drove all the way to great mall during peak traffic hours. Got to great mall and guess what? Surprise surprise, its not even opened yet!! Coming soon fall 2023. Wasted my time and gas
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September 2023 by Jason Myers
Im giving this review because I had a very bad experience here, a sales associate was very rude to me and was glaring at me, he was blond haired. Please do stay away from him if you want to have a good experience here. Im not sure if he did that because Im of a different race - he was in a sour mood before i came in and when i was looking at a jacket he rudely told me to put it back.
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September 2023 by Amie S.
Francisco is very honest. He found my cellphone in the North Face store and 'walked extra mile' so that i can get it back. Kudos to you, Francisco. Thank you very much
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August 2023 by Jay Kim
Always a great experience every time my family and I go there.
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July 2023 by Mohit Gupta
Good ambience but limited options to choose from. Helpful service, but I couldn't get my t shirts exchanged as they changed the whole stock in a couple weeks time.
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June 2023 by Chris Paggen
The store doesn't carry the entire product range but it does offer a reasonable selection.
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June 2023 by Mil Krik
Wanted to checkout some item I saw online, in person, but the store doesn't have inventory (was told they aren't sent all items shown online).Valley Fair's TNF seems smaller than the Stanford location.Location: first floor, near Nordstrom
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June 2023 by Andrew Shaw
Guy told me clothes recycling coupon has no expiration. It expires at end of the current year.
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May 2023 by Lotus E.
Just decent in terms of selection and the customer service left me feeling meh. I got a puffer coat here, and the experience was pretty standard. Not as attentive of service as other North Face locations. Better in some areas of selection than others, and a very clean store. I wouldn't go out of my way to come here again though