September 2021 by Shravan B.
cheap stuff that are overpriced. thanks to a couple of lasers, they can mark up the poor quality of items they carry. several online options available.
July 2021 by Justin Jeremiah F.
Had a marriage certificate case engraved for my fiancé and I. Although customer service was amazing, (Thank you Emma! Her caring & easy-going personality served us immensely) there is a reason why I listed 3 stars instead of 5: After a few visits, I notice the store manager to be consistently tardy. Engraving my marriage certificate case had to be delayed due to her tardiness. This behavior raised my concerns for the employees' well-being. As a person who used to work in retail for a few years, I empathize those who had to situate with questionable managers. I hope this review can bring awareness to this issue to see if anything is okay.
July 2021 by Ann T.
It was my lucky day to receive such extraodinary service from Jennifer. She went above and beyond to help me with the engraving which I wouldn't even expect to have it done in within an hour. I initially tried to place an order online with Vietnamese engraving but I couldn't do it because the web did not accept the accent. I decided to come into the store to purchase then take it somewhere else to get the engraving done. After talking to Jennifer, she said she could do it for me. And she got it done. It wasn't an easy task since I saw on the program, it doesn't have the Unicode for Vietnamese fonts. She had to go around, adding the special characters into the specific letters. I believe under Jennifer's management, there will be more five stars reviews in the future to replace low rating reviews under previous management. She is a great manager who knows how to provide outstanding services to customers.
May 2021 by Glenda E.
So I went into this store and I was a wreck, I knew that I blew it and waited to long to get the engraving completed on time. This is not a quick thing to have done, or so I thought!! The young lady that helped me was so wonderful. I don't know how she pulled it off but my order was placed and my items were completed within 1 hour. How they did this is crazy. So thanks "sweet girl" and your Manager for helping me with our nieces Graduation gifts. THINGS REMEMBERED. VALLEY FAIR MALL
May 2021 by Emma M.
Great store, brandon is so helpful! Lovely place to work, best job I've had, so understanding and just the most lovely coworkers and customer encounters!
May 2021 by Oliver L.
I run a large chain wine store and needed to do a special order for a VIP client on very short notice. Brandon was willing to keep the store open late for me (they stayed in the store to take my order until 8, even though they close at 7) and then rushed a large engraving order for me and had it done in just over a day so that I could make my shipping deadline. A week later, the same VIP customer requested a follow up order and Brandon again stayed late, and knocked the order out that evening for me. A special shout out to the other employees who had to stay extra with him, thank you for your patience with me.
February 2021 by Robin R.
I was shopping at the Things Remembered Store Columbia, Maryland. It was in January, the day before my wedding, and I was a bit stressed. Ifthi calmed my nerves and had excellent suggestions. He completed all my personalization's before the store closed and they were perfect.
December 2020 by Nora M.
Called twice and no one willing to help! I've been trying over a week to place order on website but website won't allow me to personalize. I asked Brandon who is assistant manager to help me and he refused! I've been buying from things remembered for years and never spoke to such rude person. I hate it when you're trying to help local businesses and you get horrible service!
January 2020 by Cesario Medeiros
Seems like a very cool place
January 2020 by Christian E.
Close your eyes and imagine the worst customer service you've ever received. Now Google Maps Thing Remembered, walk in, and get yourself prepared for even worse customer service! (At least if the blonde girl with glasses is helping you). They promised me a time sensitive engraving would be done by 5pm Friday at the latest. I came in at 5pm, and the blonde girl with glasses who I had dealt with wouldn't even come to the front. She sent the other poor girl to talk with me and tell me it wasn't ready yet. She came out to work on the side computer and awkwardly kept her back turned the entire time so she didn't have to speak to me. If possible, find a more reliable store.
December 2019 by KC Cruizer
I honestly think this store shut down but I could be mistaken. So if not, let me explain how amazing this place is. My fiance and I were looking for the PERFECT wedding gift. & found not one, not two, but THREE. We got some champagne flutes etched with the names of the bride & groom with their wedding date. We got some personalized "his & hers" flasks. & then a snow globe with their new last name and wedding date engraved. & let me say. It was PERFECT. The young man made sure we would have them the next day after ordering. He would have did them the same day but we did go in closer to closing time. But the service we had was amazing. Loved every bit of it. & the meaningful gifts made our weekend that much better.
November 2019 by Simmi H.
I had an excellent experience after a slight mixup. Sonya helped me sort things out after a small order I placed was not quite correct. Thank you sooo much for handling it so quickly.
September 2019 by Monica V.
This review is for Krystal! My brother showed me this place when I gave him a ride to pick up a gift he ordered for his girlfriend. I looked around and found an awesome item to gift my husband! I got it engraved and had to come back to pick it up once I received a text. I had completely forgotten about it until I got a phone call from Krystal. She called me to tell that my item arrived but it appeared scratched/damaged. She told me she could order another item if time wasn't an issue. It wasn't. She said she would try to find the item at local stores and have it shipped to their store. She called back 15 minutes later with great news; she had found a pair closer and they would be ready sooner than if ordered online! I was so happy. I got a text when they were ready and I picked up my husbands gift. Krystal was amazing and seriously a pleasure to be helped by! She really didn't have to do all those extra steps but I appreciate her being such an awesome employee and very communicative. Thanks girl!
August 2019 by B. Li
This shop is closed and sold everything due to the bankruptcy of the parent company.
July 2019 by Prachi S.
I bought these flutes from santa row shop CA. I had asked them to personalize it with names engraved. 1st time I went to the shop order it and 2nd time to pick it up. But they misspelled the name so had to go third time to return it and 4th time to pick it up again. then when they rectified it they were not in correct font and not placed correctly on the glasses. one name was engraved in center other one on the top of the glass. Didnt seem they were professional or cared about the sentiments behind the gift. I am throughly disappointed. Wont recommend it to anyone. I will have to go 5th time again to return it forever. I dont want to give this gift to anyone.