-
August 2022 by Juan F. Asenjo
They are short staffed and it’s impossible to get a moving truck unless there’s someone on-site (which wasn’t the case when I showed up)
-
March 2021 by Nelson Ortiz
Staff was friendly and knowledgeable. I had a great experience at this location and will most surely be back again.
-
May 2019 by Nicole T.
What a disaster. First off: don't believe their ads there is no free month. This is classic bait and switch scams - I was charged $277 for 11 days in a 10 x 20. What is worse was when I signed the contract their employee told me it was going to be $133 a month as she was going to give me 50% off since I pointed out I was not getting the free month that they had advertised. Now after paying nearly 300 for 11 days they want another $255, and they are still charging me for a unit that was too small and I never used! I was told directly that they had refunded me $111 to my bank account and 11 days later no amount has been credited to my bank. Now I have called and told them they can either refund me the money that was overcharged from checking account or they can meet me again in small claims court. Save your wallet - don't rent here it's a scam
-
March 2019 by Terri Demarest
Nice staff
-
December 2018 by P G
New policy: they request and require you to give them permission to take a picture of your driver's license (both front & back) and then they will upload the photos to their database, so that all of theie employees have access and could steal (sell) your identity, because well hey, they also require a "major" credit card to rent anything, so there! Bam! If you're a felon get a job there....Your in, to hundreds of personal identities to choose from!!!
-
October 2018 by John W.
West Coast Storage doesn't just provide great storage options, good deals, and flexible service. The customer service here is extraordinary. Kelly is especially awesome, super helpful, and always a pleasure to chat with. We are thrilled to have been with West Coast Storage since it opened. Keep on rockin! -Aaron David Productions
-
September 2018 by Greg C.
Kelly was awesome! We lost our key and she was very helpful getting it drilled out and even gave us a refund for unused days. Highly recommend!
-
August 2018 by Moe S.
The company I work for was contracted to do some HVAC work for the Santa Clara location. Kelly and her assistant were a wonderful help. Even when they had customers, they were very polite and made sure nobody waited too long. They helped me get in and out of the building with ease. Anyone who has done commercial work knows getting help from the staff can be difficult. I have the say the facility is top rate, very clean, and very well maintained. From my point of view, they are a top notch facility. Thanks for all your help guys!
-
May 2017 by Liz S.
Jose helped me and my "special" brother rent a place after we were evicted from PS. I can't get into the specifics on Yelp... but he was exceptional! He went WAY above and beyond what I expect of any regular employee. I am amazed at his exceptional care professional service. And the facility was nice and clean too. All around a great experience I would give a 6th star if I could. :)
-
April 2017 by Nicole H.
Chase is horribly rude and just non-sensical. Can't believe he is the manager! We reserved a truck for 5:45, get there at 5:47. The door was locked, couldn't find anyone. Called, left a message. Got a call back a couple minutes later from Chase saying that he waited until 5:45, and then went upstairs and he's "busy doing something". We practically had to beg for him to come back down to give us the truck we reserved. The place closes at 6, apparently they stop serving customers whenever they feel like it, though.
-
February 2017 by Larry Martinez
Horrible, I get there 5 minutes before they closed and guy wouldn't sell me 5 boxes cause he says he's closed! Really? Never go back here again.
-
August 2016 by Lisa R.
I discovered West Coast Self-Storage Santa Clara on Yelp and decided to call them based on positive customer feedback & reviews. Anna returned my call promptly! Anna was very professional and showed me the units that I was interested in. I was impressed with the cleanliness of the facility, the on-site security, and Anna's competency & efficiency in expediting the storage rental process. The manager, Chase, provided excellent customer service as well and followed-up on the rental. This newer storage facility is in a safe location that is easy to access from either 101 or Central Expressway. Also you can rent a Uhaul cargo van or truck directly on site which makes moving very convenient, but you will want to MAKE ADVANCE RESERVATIONS. The office can make arrangements for you.
-
June 2016 by Shawna Lewis
Awesome neighborhood dealer! Super friendly employees
-
June 2016 by Marianna Sumina
The guy who is working here is jut awesome! He is helpful, knowledgeable and nice. Regarding the previous review: the was a phone number on a door, just make a call next time!
-
May 2015 by Joao Ferreira
In front of the store says open but door is closed an no one inside. It's 5.25PM Thursday... Not sure this store is still in service
