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February 2024 by Carlos Miranda
Lady's there were good
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January 2024 by Brogan Dahl
My daughter in I came in during the semi-annual sale (which I assume would be very stressful for employees), and we were greeted with the friendliest customer service ever. Seema was just so sweet and awesome. We got a fitting and had a great time shopping at the always iconic, Victoria Secret. ?✌️
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November 2023 by Jahanzaib Aslam
We went today 11/07/23 for some undergarment shopping and found the store closed at 10:30AM, however it supposed to be open by 10AM. We waited and waited and waited for another hour and found two employee quickly opening the gate went inside the store and close the doors again, upon asking what time are they going to open the store a male employee rudily replied that its election day so they will open by 12PM . I mean is that a JOKE? All other stores in the mall had opened on time except this Victoria secret location......i had filled a store complaint with their customer service department over the phone on this issue hopefully they learned their lesson.
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October 2023 by Guillaume Jamet
Very messy, we failed to find most of the things we liked in the proper size. A nice lady from the store offered to help but finally admitted she was unable to find anything in that mess too (!) and just offered alternatives.Very long wait at the cashier, we finally left leaving everything behind.
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October 2023 by Kathryn K.
I have to give a huge shout out to Kimberly M. because she gave me the best customer service! I asked her all kinds of questions on how much the cost per item would be based on the sale prices split, and she knew the exact breakdown cost! In addition, she went above and beyond to let me know of future sales coming the next week in order for me to the ultimate cost saving. This girls deserves to be manager or trainer because that's how you give excellent customer service!!
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September 2023 by Bay Viewz
Place is super clean and the workers are top notch very helpful.
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July 2023 by GrandSleepy
The employees helping with the bra sizes and fits were great, they were very informative and knew I had some issues with my current ones.The cashiers were horrible though, it’s like a yin and yang difference between two sides lol. One of them gave me a paper and pen and just vaguely told me about applying for membership. I gave it to them and then I got an email about having a VS credit card. I have no idea how they managed to apply a credit card for me, I was wondering why the other customers at the cashier area was looking at me lol. Now I have to find a way to close it.
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July 2023 by Pedro Macias
Nice associates as always. My girlfriend found what she needed.
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June 2023 by Reel R.
This review is referring to the crew that were working on Sunday 6/4, morning shift, 11:30am in the brassiere area to be exact. If you don't like where you work or the type of work you have been hired to do, then please do us all and yourself a favor, and seek new employment elsewhere! Or just don't work at all because you're very good at doing that. The employees "working" here are spending their time talking amongst themselves and spending no time Helping the customer or maintaining upkeep of floor inventory. You are in retail and are there to provide a service for the store inventory and to customers so that they feel welcomed and comfortable spending their time and money at the store. If the employees want to stand around in a group of 4-5! and talk amongst themselves then they should do so in the break room or outside but definitely not when there are customers in the store seeking assistance as well as unmanaged floor inventory. I hope this review is seen by the manager or better yet upper management because I highly doubt the manager cares about this location. Ended up leaving without purchasing anything and only left frustrated. Do your job or GTFOH!
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May 2023 by Kerrie Sample
The customer service was absolutely horrible! I will never go back here again. The manager walked away from me while I was talking to her and just completely ignored me. I have been shopping here for twenty years faithfully, and I promise to never return to this store again!
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May 2023 by jacky ferrer
Cashiers are unfriendly and they have attitude. Cashier #3878134 & cashier#3386951. Is that how VS employees treat their customer now? Very bad customer service.? They should not be working in the checkout if they give there customer an attitude.
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April 2023 by Madison
Shoutout to Esme and Liz. Liz is a team lead there and is very caring and kind. Esme was so helpful, she showed me so many styles of bras which meant so much because shopping for bras can take a lot of time to find the right one for your comfort and liking. She listened to my bad experience I explained, just the store before and for more reason helped me out with whatever I needed. They are both great employees that I would recommend to others to receive customer service from.
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April 2023 by Madison R.
Shoutout to Esme and Liz. Liz is a team lead there and is very caring and kind. Esme was so helpful, she showed me so many styles of bras which meant so much because shopping for bras can take a lot of time to find the right one for your comfort and liking. She listened to my bad experience I explained, just the store before and for more reason helped me out with whatever I needed. They are both great employees that I would recommend to others to receive customer service from.
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April 2023 by Olivia M.
Victoria secret/ PINK 4/2/23 @12:50pm As soon as we came in we were greeted by Danny in PINK. He was super helpful and very kind. We were in search of a sticky bra for my sisters prom dress although they no longer had any in stock Danny's helpful suggestions and great attitude made us want to stay and shop. We had forgotten our coupons at home and asked if it was okay to use a picture version with the barcode. He assured it was okay as long as the items we were using weren't part of the spring sale. When we were checking out the associate in a white/cream sweater had a poor attitude and was speaking to us as if we were dumb ( we had two free panty coupons and had to split the transaction and looked at us crazy as if we were only buying two panties for about 22 dollars instead of doing their 5 for 30 deal). We then had an issue explaining to her that the picture coupon was okay to use because we had the barcode. It was a one time inconvenience, but the worker checking us out seemed to only be rude and confused. She double checked with the manager in magenta who was at the cash register beside her, and the manager was only interested in the previous associates name to get him in trouble. Luckily she allowed us to use the coupon, but after that the young associate was still being impolite and short tempered as if we purposefully caused an inconvenience to her directly. Although we understand the policy, I do not think that the coupons would have worked if anyone tried to use it another time. We know very well how Victoria Secret works and their policy's from personal experiences. We didn't mean for Danny to get in trouble, we hope he understand that and we appreciate his kindness and patience with us. We hope he continues that behavior with other customers. We hope the associate in white and the other manager in magenta learn from him.
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February 2023 by Basma Altamimi
Very rude and unwelcoming ladies working in the store. Most of them had an attitude while speaking to customers. Horrible customer service coming from a big company.
