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July 2023 by liz
Cashier was rude! Came to return some pants and cashier stated that if they were worn because it smelled like laundry detergent. I told her it hasn’t been worn or washed because tags were still attached. Stupid thing to say. Bad Customer service!
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June 2023 by Sandy M.
Thankful to Esme for all her help. She took time to help With ordering pants that were not in stock in the store and made sure that we got a price match for the same product that was online. She's is kind, patient and so attentive. People like her truly deserve to be praised and make the store worth coming back.Thank you Esme for your exceptional customer service!!
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May 2023 by M B.
The woman attending me was rude and gave a lot of attitude. She had no knowledge of in store sales and was trying to correct me on prices when it was clearly on the rack of tank tops. She has long medium brown and blonde hair. She was not receptive and communicative. She did not thank me for shopping or said have a good day. I said thank you and she did not respond by saying you're welcome or any of the sorts. Very unprofessional and should be lectured. Horrible customer service to someone who spent a lot of money in the store. Good sales, horrible associate.
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August 2022 by Nancy M.
I know I left a review recently but I had to go back in and once again I received the best customer service related to my needs!I received help from two of the girls on the sales floor one being Sage! what a nice employee Super accommodating! So friendly and very quick to offer items in place to what it is that we are looking for! There was "Esme" as well Esmeralda! Another gem of an employee! She too was shining bright with going out of her way to help me and my daughter just like Sage! These employees are fantastic! I want to say this... That Store Manager of yours has a heart of Gold! She is the hardiest working happiest Manager I have come to have the pleasure of meeting! It does not get any better than Heather! 5 star Top Rated! I would love for my daughter to be in a fun loving extremely caring workplace like American Eagle Outfitters! They all are loyal and look genuinely happy! Once again the store is pretty gorgeous and very well kept! I notice too that the Manager Heather is always out on the floor either working around the store at the same time happily engaging with the customers! She is a lovely employee, actually they all are wonderful! Please please!! Recognize greatness!! It what keeps us coming back!Thank you so much for all your help!
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June 2022 by Deena Iquinas
Great customer service!! Heather is the best!
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May 2022 by Dan B.
its only womens clothes at this location. not mens!!! we drove all the way from the valley to find out this is an all womens american eagle. no signs, no warning.
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February 2022 by Christine A.
I place an order for a pair of jeans that were never delivered! This is now the second time this has happened to me! Their delivery service they use is Axel which the rep fir AE says they have already had many complaints of their delivery service! Now since this has been the second time by the same delivery service AE will not refund me for the jeans I never received! So now I'm just sh*t out of luck!! I even ordered these from the store bcuz they didn't have them in stock! So I wasn't looking to get a free pair of jeans! I suggest to give us the option to pick up from the store when it arrives! They lost my business! But I'm sure they don't care!
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December 2021 by Maya Lopez
The workers were very rude. Worst experience ever, would not want to go back.
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November 2021 by Davy D.
Went in here feeling insecure about my weight gain and not fitting any pants there was 2 girls that helped me out that where both very sweet and patient with me and my wild daughter wish I could've caught there names.. they where both working 11/28 around 4:30/5 one with long curly hair in a pony and the other tall and thin with a short cut. Thank you both will return 100%
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November 2021 by Xstar12
Horrible location. Staff was rude and abrupt with informing me that they could not cater to me in any way shape or form. For one of the relatively few stores left it was insensible to have such an unprofessional face.
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October 2021 by Ariana Lizeth Fregoso
Thank you so much Marlene for showing me new styles of jeans for me to try out & helping me find the perfect pair. You were super sweet to me & so helpful <3
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October 2021 by V R.
The reason I am giving it one star is because I just wanted to return an item that was less than $10, but the girl there wanted all sorts of personal info. First she asked for my name or ID. I gave my ID since I didn't want to spell it out loud in front of everyone but she kept typing for a long time. I'm pretty sure she put my address in her computer too, all without permission. Then she asks for my phone #. I said I don't give it out, but she said she needed it. Really? I asked if she could just type in 12345...etc. but she said 'no'. She handed the transaction off to someone else I'm assuming was someone higher up, who credited me the amount without my phone #. I'd understand if it was a layaway or a huge purchase like a car where they would need some personal info. But I was just returning an item that was less than $10. But no matter what the price was, I should NOT have to give out ANY personal info. This store's policy is just so ridiculous that I"m never going to shop here again. Purchase or a return should not require personal info. That is just so wrong.
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August 2021 by Sarah T.
Me and my family were here for back to school shopping and found literally nothing. THEY HAVE THE WORST INVENTORY OF ANY AE IVE EVER BEEN TO. I would give it no stars if I could.
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July 2021 by Deanna V
Alyssa was an awesome cashier. Helped me save and helped me be able to use all of my Real Dollars too. Store is clean. Sage was a great associate in the fitting rooms.
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June 2021 by Mary Jane Moreno
I’m from bakersfield but i decided to shop at the american eagle from Santa Clarita. The employees are so helpful! I went in & immediately got greeted in & decided to look for jeans. Wasn’t really satisfied with the first skinny jeans however, one of the employees came in to check up on me frequently and suggested to try different type of jeans & kept helping till i was satisfied. Their customer service was amazing.
