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February 2024 by Driver George
Terrible experience at the body shop. They held my car for more than 5 months because of a missing bearing in the brakes on my 2020 BMW m235i x drive. In the end they didn’t replace the bearing and when receiving my car back I have a thumping sound coming from the axle that was never there before the accident. Company asked to take a look at my car and held my car for a whole month before telling me that they couldn’t do anything for my damaged axle on my car and this was only because I called them to get a status update on my car. Employee told me that my insurance refused to approve this request probably because this accident happened 5 months ago. Than when receiving my car back, damages were left on my vehicle that I never had before when giving them my car. Please review pics. I would never use this company again. Terrible experience with this company and even spent $3,000 plus to this company just to get back a damaged vehicle. This happened September 25th, 2023 and I just now have my car back dated Feb 2nd, 2024 with a damaged axle. This company has terrible craftsmanship.
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January 2024 by Cameron Macdonald
Fast service. Excellent workmanship. Good communication.
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December 2023 by Nathan Costa
My car got hit in a parking lot and Autoworld did an absolutely immaculate job on the repairs. In fact, it looks better than prior to getting hit. They were very communicative throughout the process and their customer service was top notch (shout out to Craig!). They also handled my rental car return, which was unexpected and made that part infinitely easier.
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November 2023 by Vynnie McDaniels
I would recommend the Team do a walk-thru at the end, just to look over the vehicle with the customer.The entire Team at AutoWorld was AWESOME. Friendly, kept me informed, got me waters while I waited, promptly addressed any questions.My (first-time) experience with AutoWorld was miles better than other SantaClarita repair shops i dealt with in the past.If I ever need vehicle repair again, I'm requesting AutoWorld.
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September 2023 by Erika Gilbert-Machuca
The overall experience with AutoWorld collision was amazing! From the quality of work to the customer service, they were all friendly, knowledgeable and communicative.Thank you Randy! Thank you Dean!
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September 2023 by K F.
Took my Lexus for a quick part placement. The front office were very nice & professional. The body shop team was quick, efficient & did a great job. I would recommend this shop. Great value for money.
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September 2023 by Vernon Love
I am beyond pleased with the work completed by Auto World Collision on my 1999 Honda Civic. I will be contacting them in the very near future to get an estimate for the remaining work I need done.I don't know the names of the persons that completed the work, but want to thank them for what feels like to me is a lot of love and passion they put into a pretty beaten up 24 year old Honda!I highly recommended Auto World Collision!Services: Painting
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September 2023 by Josh Gamboa
First off, I would like to say I have been in around the body shop industry for 6+ years now so I personally know what goes on behind the scenes. Because of this, It has made it very difficult to trust any body shops that not only stand behind their work, but that are honest and trustworthy. I am a professional detailer and my attention to detail is higher than most. I took my older classic bmw to Autoworld and wow did they over deliver. Maurice and Adrain, were hands down the best at communication, customer service, and they genuinely cared about my experience and did whatever it took to make sure the job went smoothly. I had a very difficult color to match, as the car was not a factory color. They hit it out of the park! Color is matched perfect. So glad I found them! I will be sending them all my clients and any additional work I need done in the future! I really appreciate the time and effort they put in to make sure I was taken care of. See you soon!WAXED
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September 2023 by Ben Frankie
Based on my experience, not only would I not refer anybody, but I would actually go out of my way to tell people to avoid this place. They are dis dis, honest and try to give me my car back damaged and refuse responsibility.
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September 2023 by Kevin C.
I couldn't be happier with the service I received from Autoworld. From the time I first called them to picking up my car they were attentive, kind and efficient. Craig was excellent in providing me updates on my vehicle.
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July 2023 by Camden Wood
Thoroughly impressed with the attention to detail they displayed in repairing my wife's Tahoe. The quoting and repair process was simple and stress free. Everyone I encountered was professional and courteous. I highly recommend and will be referring friends/family here from now on.
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June 2023 by Karen F.
Great family owned company .. in business since 1997 .. great work and customer service
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June 2023 by Margarita B.
Great place to bring your vehicle for all your collision repairs! I found them after I was extremely disappointed with the "service" that was provided at Gerber Collision and Glass. I had to ask for my deductible refund and contact my insurance to send me recommendations for other places.The staff at Auto World Collision Center is fantastic! Timely communications and repairs. Solid work! My car looks better than it was when I bought it. They covered Uber to take me back home to Castaic and then back to the shop to pick up my car. Every step of the way, every staff member I communicated with was exceptional! I highly recommend this place! It's family owned and operated, which beats corporate shops that don't care who you are. I felt welcomed and valued as customer!
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April 2023 by Prada Pongpanit
Please beware - I took my Tesla in for auto body repair after another individual raved about them fixing their Tesla. The repairs were completed subpar. The front bender was still protruding and for some reason part of my screen was faded. It was working perfectly fine when I dropped it off. I immediately emailed Dean to let him know of my concerns and he asked me to bring car back to check, which I did that Monday. Dean said that I would need to take the car in to Tesla to get the screened checked out and once I know what’s wrong to schedule the car so they can fix the front bender. I myself took it to Tesla Service for the first service appointment to see what was going on. Well I had to get a new screen for $1600. Tesla never seen this problem. My assumption is that someone put force on LCD and damaged part of screen. In the meantime I’ve been emailing Dean and owner, Maurice Starantino back and forth. They tried researching and blaming on a recall, but it did not affect my model and Tesla would’ve known if there was a recall. Maurice said he would call me back and Ive been waiting for 2 weeks and have never received a call back. They claimed that they wouldn’t have touched the screen, but a week prior to me picking up car, Dean, the estimator called me on a Friday to pick up car and then called immediately to hold off because the screen was black and they would check it out on Monday. They called me on a Monday and said it was all fixed. I didn’t pick up the car until that Friday since I was out of town, but believe the technician may have damaged the screen somehow. Very annoyed and This auto body is not Tesla certified.
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April 2023 by Mike Manno
Adrian was awesome! They did a great job on the car, the whole crew was very professional and knowledgeable. I would definitely recommend them!
