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December 2023 by Kaleb M.
If I could give this place no stars, I would. This place has absolute terrible customer service and I feel like the management there sucks. They say they open at certain times and certain days but I have been there countless times and they are either closed or opened late, closed early, ect. It's like the manager is just in there with his feet kicked up on the chair playing some warzone. I'm a valuable and long term customer with BOA, and I have 3 different accounts open with you guys, I would expect some better service. This doesn't go for all bank of America's, specifically this location. Y'all suck!!!!
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May 2023 by Christin J.
Raj is a slow and inefficient!!! Takes her forever to open a simple bank account. Then she ordered me a debit card to my old closed account and i still haven't received one for the new account I opened.
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February 2023 by Kevin Webb
Decent branch. Friendly enough staff. It's a typical small branch BofA.
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October 2022 by Jessica B.
AWFUL CUSTOMER SERVICE, LACK OF KNOWLEDGE. DO NOT SEE KEVIN HERNANDEZ (Teller)I came into this location to verify that my Wire Transfer had gone thru correctly. The teller at the front Kevin Hernandez said it had and it was already cleared in my account. HOWEVER it turns out it was sent as an ACH not a Wire Transfer yet Kevin Hernandez failed to tell me this. He either DIDNT KNOW, or simply didn't tell me. What is the point of coming in to speak to a teller if they DO NOT KNOW THEIR JOB. I only found out it was sent as an ACH not a Wire Transfer after getting in touch with Corporate hours later when my money still hadn't posted.
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October 2022 by Banzo Mah
Horrible customer service.There’s only ONE teller open even though the line is very long.You should be prepared to wait in the line about 30 minutes to be served.
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September 2022 by Marcus Mah
Horrible customer service.There’s only ONE teller open even though the line is very long.You should be prepared to wait in the line about 30 minutes to be served.
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August 2022 by Gary M.
Not once have a had any problems in the 25 years I've had an account with them. Their app is really easy to use too
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June 2022 by Ryan H.
The manager Vanessa was such a rude and terrible customer service manager and person. Because of her and also thanks of her, I will be closing my account with Bank of America after being with them for 30 years. Vanessa is a extremely terrible manager and service person. Thank you for helping me decide to close my account with this bank.
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June 2022 by Aly T.
Hello to all that have or are with Bank of American still. We all know there are several that are closed. Or certain locations that are not available for a lot of transactions. I had to reach out and give a very important message. We need to give companies business owners etc. second chances third chances. We all have been through a lot. But I had entered this branch several times. But this time. At this Bank of America I was with an appointment yesterday. There was one gentleman welcomed me was very nice. I explained I was waiting for my appointment. I also saw while I was waiting he immediately asked anyone that walked through the door what they were here for and if they needed any help. He really aimed to please. I was then met with Adriana Ramos relationship manager. She helped me with my transaction. She was very thorough very nice. She went over and beyond. I am just grateful that I feel even in these tough times still. Too much violence and it's very hurtful to see our world like this. But for all the people out there that are trying so hard. Thank you. And to this branch I hope to see you get better reviews. You guys are all doing a fantastic job.And thank you for welcoming my service dog.
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June 2022 by Michael Sissoev
I don’t know why this location has such a low rating. The staff here are very friendly, and there is rarely a line here. The one problem that I don’t understand is at this location they are still limiting coin rolls to 10 rolls per denomination per customer, even though every other branch in town is back to normal with rolls of coins. But I can always go to another location to get coins. ATMs are clean, and inside it’s also clean. I’ve been going here for years and have all but one time had great experiences. That one time was when they couldn’t cash a check, and I went to another location and they cashed it. Strange, but that was many years ago. It’s better now.
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May 2022 by Patricia S.
Walked in with my husband this morning to get some assistance with a claim, we were hoping to get some one on one help because sometimes when you call in the hold times are extremely long or they send us into the branch depending on how complicated what we need help with is. The women that came up to us in the lobby was rude and just said that they can call customer service for us and we talk to them she would have zero involvement. She looked like she wanted nothing to do with us. Horrible customer service.
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April 2022 by Annis A.
Wasted my day driving to this branch and a few others in the area. B of a website said they were open -- all closed. I guess it's time to close my Bank of America accounts too.
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March 2022 by Jeanette M.
This bank is horrible! I have been trying to go for the last two weeks and it has been closed every day! Today the Website said it was open from 9-4, so I went there, only to find them closed! The lights were on inside, but doors are locked! I've been banking there since 1974, guess its time to move on!
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March 2022 by Jerry G.
03/07/2022--Web site says open--3rd trip there to find it closed when saying open on line. Get it together Bank Of America!!!! Closed branch or keep web site up to date!
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February 2022 by Deborah Burke
Never open. Supremely disappointing
