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February 2024 by Shauniece
Very disappointed in the branch manager Mirabel. When I arrived at her branch, there were nine people in line who needed assistance. There were seven employees, but only one gentleman actually working to help as many people as he possibly could alone. Everyone else was walking around in La La Land or sitting on their phones and computers while the customers wait. When I asked Mirabel for her assistance with her coworker, she said we are all checking emails and doing other things right now. But what about all 10 of us who are physically in the branch needing help NOW? Over the last 10 years this branch has fallen below the Bank of America standards. I hope things change as I don’t want to move everything to another bank.
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January 2024 by Steve Uscio
I have been a customer of Bank of America for many years. The Staff is friendly and professional. They have a Drive-through ?. I highly recommend this bank and there is plenty of parking.
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December 2023 by Martha Sanchez
ATM didn’t give me my funds
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November 2023 by Suren Z.
Stacy Diaz was a very professional and polite teller. I liked the service and definitely recommend this branch.
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July 2023 by G CD
I walked in without an appointment, hoping to open a new personal account & I was greeted right away. Although it was busy at the time, I was still able to open a new account within minutes of entering the bank. It was such a relief as I just left a different branch right down the street due to being completely ignored. I highly recommend this location. Great customer service!
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July 2023 by Rocky L.
I have been with this branch for years and since my wife's death they have been nothing but extremely helpful, courteous and highly professional!!!
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June 2023 by Travis H.
Horrible branch who treat there customers horribly. I pulled out a large sum of money over a purple grand and the teller did not care to double count it orginze it or anything Uliseses is a useless employees I wish there where other good Bank of America but that doesn't exist!
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March 2023 by Phi roberts
Nine people/customers in line with one teller?!?! With three people ( employees) walking around in the back! One on there cellphone playing!!! Worst bank ever ! Lacks professionalism!! Customers are an afterthought! I hate going to this branch! Seriously considering closing my account!!!!
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December 2022 by MT D.
Trip #1 - Worth between 2 and 3 *. Very long line and only 2 teller. Trip #2 - Revisited early December, there's no improvement seen! 'Still 2 tellers and a very long line back toward the door! There're 2 other BoA employees hiding in the back; they came out when a teller requested assistance. One came to help and the other one came out acted busy (poor acting). They talked for a few minutes then retreated to the back and left the 2 (hard working) tellers to continue working with a longer line of customers. Trip #3 - When I started this a while back, I rated 2 stats (for trip #2), w this experience today, one more star removed! 'Still the long line and still other employees hid in the back chatting; left 2 tellers with two dozen waiting customers. Trip #4 - Well, this is another visit on a different day later part of December after the reviews (#3) above; 'still a long line and as usual with 2 tellers with 18 customers waiting. There's a "clown" running around, perhaps a supervisor (acted like one)? She walked a person over and had that person cut in front of the long line. That transaction took a long time! 2 customers in line gave up and walked out! One star rating is the lowest allowed rating, so be it! Come on BOA, do something about this branch!
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December 2022 by Mike I.
B of A really sucks. But this one in particular is one of the worst. I'm closing my accounts and moving my money elsewhere. The service is atrocious. They have no regard for there customers. I suggest you do the same before you have to waist your time in line. An hour in line is not aceptable to me and it should not be to you. I'm done banking with B of A!!!
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September 2022 by Ernst Feldmann
I am a Customer at BofA for the last 66 Yrs, Great Service always satisfied. I highly recommend.
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September 2022 by Sam Momin
Called main number.Horrible customer service. Seems like representative don't care.
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July 2022 by S M.
This place is so inconsistent with hours It's Saturday morning You have a sign that says you open from 10-1 You've got a line of about 20 people and no ones even there to open
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March 2022 by Norma
I am giving one star because the location was very convenient on distance. I received a very bad customer service by Maria, she was not friendly and very cold to be a customer service. As a customer this lady make me feel like if I was taking "something" from her. I lost my job 3 months ago and felt being treated like trash just because I used my unemployment benefits card.Not returning to this location! I had worked as a customer service representative for years and not even close of how this lady treats Bank of America customers.... too bad ?.
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March 2022 by Sunpark Holiday
For me, there is one of my favorite bank branch. Staffs very nice and good service.
