“Outstanding service — above and beyond
I want to give major credit to Daniel at O’Reilly Auto Parts.
My battery was completely dead, it was pouring rain, and I was stranded. I had already gone to AutoZone first and was told they couldn’t help because it was raining. I had no choice but to call AAA just to get a jump.
When I got to O’Reilly’s, Daniel didn’t hesitate for a second. He came out in the rain, changed my battery quickly and professionally, and kept a great attitude the entire time. No excuses. No complaints. Just real customer service.
That kind of effort matters. Daniel turned a stressful situation into a positive experience, and because of him, I’ll be choosing O’Reilly Auto Parts going forward.
If management sees this: Daniel is exactly the type of employee that represents your brand the right way.”
“Customer service is really good. That's the 1st most important aspect of a business. Employee's are knowledgeable and go out their way to help you. The store is nicely stocked and prices are competitive.”
“I was out running errands when my battery died (AC Delco). My car has a unique style battery and Costco only carries common style batteries. I called Interstate and they had the battery in stock. They helped me swap it out in the parking lot. Great guys. Great Battery. The Interstate battery in my other car (2013 Camaro) is going on 7 years. No problems.”