“Huge thanks to Ben and Sam at Open Trail Ebikes in Santa Clarita for absolutely outstanding service. We walked in with an e-bike battery that wouldn’t charge — we’d already tried everything and were worried it was completely dead.
Without hesitation, they took it in, checked the fuse, and quickly figured out the issue. Instead of selling us an expensive replacement, they told us to grab a $10 fuse from AutoZone and moments later they fixed it for us for free. That honesty and generosity literally saved us about $500.
They were friendly, knowledgeable, and genuinely wanted to help — no pressure, no upsell, just good people doing good work. If you have any e-bike needs, this is absolutely the shop to go to. Highly recommended.”
“⭐⭐⭐⭐⭐
I had a fantastic experience at CBS Cycling in Santa Clarita! I took my bike in for a tune-up, and I was pleasantly surprised by the excellent turnaround time—I got my bike back the next day. Paul provided outstanding customer service,he was incredibly knowledgeable and took the time to answer all my questions. The whole team was friendly and professional, making the entire process smooth and hassle-free. I highly recommend CBS Cycling to anyone in need of bike services. I’ll definitely be telling all my friends about this place!”
“I’ve been here twice for two different reasons. This last time was just as fantastic as the first time. The employees are extremely knowledgeable and patient. I learn so much about the bikes which in turn helps me make an educated and confident decision when making an expensive purchase. I love this location! I do want to acknowledge Omar who spent about 2 hours helping my son pick out a bike that fit what he wanted. Just to add, I am a dark skinned Hispanic woman and I NEVER felt discriminated against, not even being in SCV for what that is worth.”