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April 2024 by Eric T.
No service by the staff. Terrible customer service regarding returns. Make sure you know what you're buying because the return policy is a sham.
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March 2024 by Omar U.
Our go to for boots and cowboy wear. The folks helping are generally pretty helpful!! Some good value when looking at their clearance rack!!
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February 2024 by Foster Mijares
Great place for me... brought memories of my Dad back to heart.
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February 2024 by Katia Ruiz
I would give this store location 5 stars, but I feel it lacks customer service. The employees seem very off Standish and the girls at the counter aren't very friendly. I would expect equal service as the boots you are purchasing aren't cheap. They can be more friendly and welcoming as that's very important to me when making a purchase at a store. It's hard to find someone to help you who seems interested in actually helping you aside from just making a quick sale. They are ok stocked. A lot of the boot sizes we were looking for weren't in stock and were told what we have here is all there is and walk away.
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February 2024 by Arianna O.
BEYOND irritated with their lack of common sense at this store. Went to exchange a jacket I received for Christmas and they didn't have it in store. The girl offered to order it online to be picked up in store in order to do an even exchange. After WEEKS of calling to see if my jacket was ready they continued to say they couldn't find my order with my name, account number or confirmation number. $135 jacket just gone no one knows where it is?? Had to call customer service for them to tell me the best they could do is send me a gift card....why at this point would I still want a gift card just to be stuck in the same position I was in over a month ago, less a jacket? By the time I get this jacket it's going to be sunny and hot in LA great thanks
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February 2024 by Tony Martinez
Amazing country style clothing shop !! Great people working there too. Boots are amazing tol
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February 2024 by Rene Magana
Very good customer service
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December 2023 by Brennan Worthy
Good selection of cowboy wear.
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November 2023 by Danielle Smith
Friendly and very helpful staff. The staff knows where to point you for fashion as well as the functionality of boots and what to buy. Pricey but good quality and durable for jeans and flannels. We keep going back. Excited to get more western gear here. Photo of my husband in a dress flannel.
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November 2023 by Robert D.
I went here to get some basic plane shirts. The store was clean and well organized. The staff was incredible. Helped me with everything I needed without being stalkerish. I bought way more than I intended. They have a wide variety of things that aren't just boots.
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October 2023 by Steven Kenedy
Exotic leather ostrich boots by Luchesse were $600 + a return of $900 custom fitted genuine cowhide leather boots that were made for a ranch-hand rather than a rockstar.
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August 2023 by montesandres1996
Had a good variety of items. The boots were just way too eepy and so was I
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July 2023 by Seh Siddall
Lina and Reuben made my first experience at Boot Barn amazing. They helped me get a complete outfit, officially, no longer a virgin in this arena. Their knowledge, inventory selections, prices and professionalism all 5 stars.
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July 2023 by Dade Turner
Isabel, was awesome. She found what I was looking for and got them for me, then she called me to tell me the boots have arrived. Excellent follow through. I have seen this not to be very common now a days. Thank you Isabel.
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July 2023 by Shelley Hurle
Fantastic selection huge. Fantastic sales team.