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March 2024 by RyanKrista Casanova
If you want to scramble and panic at the last minute during your move, this is the company for you. We reserved a truck with a hitch online. The day before our reservation, Jim called to tell us that because we had not responded to a non-existent email that we did not confirm the hitch and therefore would not get it. Why, do I ask, would we need to confirm the hitch but not the truck? It sounds like Jim screwed something up and to cover himself blamed us. I do NOT recommend taking a chance with this company. We have had an additional headache and stress scrambling to get a truck with a hitch. Moving is usually time sensitive, and you would think making a reservation a month in advance would be enough time to gather the necessary equipment. But apparently it’s not. Run from this company. It is not worth your peace.
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January 2024 by Kovid chad
Great place to go if you are moving and need a truck and or movers or if you just need to rent a truck then this is the best place to rent one for sure ...the staff are friendly and courteous with an excellent know how or the area and will help you properly for sure ...
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January 2024 by Matt Stanley
I strongly recommend avoiding Budget for truck rentals. Despite an online reservation for a 2 PM pickup on a Thursday, the location was closed upon my arrival, and my calls went unanswered. Despite this, they later tried to charge my credit card for the rental. I had to urgently switch to U-Haul due to their unavailability. To add to the frustration, the owner only returned my call after 35 minutes and, four days later, attempted to charge me for a service I never received.
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December 2023 by Reviewed C.
I'm still here waiting for a tow for the 2nd time today. Starting today at 7:00am and spent most of the day waiting on the roadside for you to call me back for a mechanic and now, for a tow. Corporate obviously could care less about the safety of their customers. Now I'm told the tow co. didn't know the truck was loaded (duh) and can't guarantee that nothing will will be damaged. Worse experience ever going on 12 hours and still no tow. No end to this disaster
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September 2023 by Carol E.
Jim is the absolute worst! His attitude is rude. Went to pick up the rental, no Jim. Called Jim only to find out he blocked my number.I finally got a hold of him and was told "oh yea sorry" Do yourself a favor and stay away from this business.
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December 2022 by Eric L.
Reserved my truck online for the day after Christmas. The next day I was driving to pick up the truck and I received a call from the local office informing me they were closed that day. Then why did it allow me to make a reservation? We agreed I would pick up the truck the next day instead. The next day I went down to the location and was informed that they don't actually have any trucks!! What a waste of time. I went to Penske instead, and had a great experience with them. Oh, and Budget charged me a $75 "no-show" fee for a truck they didn't have. Now I get to waste more time with them trying to get that refunded. Avoid this place like Covid.
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October 2022 by Kristi D.
Unprofessional and disorganized office space. It took us three hours to pick up a truck due to broken trailer and non working brake and signal lights. We ended up leaving after they couldn't figure out how to fix it even though they promised us "it worked this morning". Complete mess. Look elsewhere!!
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August 2022 by Stevie M.
I was at work so my wife went to pick up a van. The guy took her to a van covered in mud, even the seats had mud in it as well as the inside cargo area. The guy said he's not allowed to clean the vans due to water restrictions! She asked if they could at least wipe it down upon which the guy said you can't rent here!. WOW how does Budget stay in business.
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June 2022 by Connie R.
I wish i didn't have to give them any stars. First I made the reservation and time requested. Then they called to confirm and told me I had to be there by 3:00 because he had to get to his other job. I wasn't able to leave my job early so I had to cancel it. Then the next day I was able to have someone else pick it up and they ended up charging my credit card more than twice the amount because of insurance. I did not need insurance. $150.00 for insurance. HORRIBLE PLACE do not go there. They are actually on Soledad now not Oak
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April 2022 by C A.
How is this place still in business???!!! I reserved a Budget Cargo Van online and even received several confirmations via email. Right at my pick up time as I was pulling into the parking lot, I receive a call... "I don't have a truck for you" What?! I park to go in to the "office". It was piled high with papers, clothes, random stuff everywhere. Looked like a horders paradise. So unorganized and I don't know how he is running a business out of there. Not an exaggeration, a total S show. The guy proceeds to tell me "the lady who just left took your truck" He tells me she extended her rental, and when I asked why he would allow her to extend the rental when the truck was already reserved to someone else, he told me there was nothing he could do about it. When we asked about the other Cargo vans we saw on the lot, he said they were all "sold or broken". Please do yourself a favor and just go down to Uhaul or literally anywhere else!! He left us screwed and scrambling to figure out how to get a truck!! Unbelievable!!
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April 2022 by Cary Garrison
Worst place ever. They completely overcharge and steal your money. Do not use.
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October 2021 by Hi, Mike Drew here
Made a reservation for a truck a month in advance, budget called me the day before my move informing me that they will not have my truck available with no solution. Unsatisfactory customer service highly advise using another company!
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October 2019 by HARMONEYE ZERO-Niii!!!
Don't even bother calling. They can't pick up the phone and customer service is even worse they intentionally book you a reservation they don't have and help you waste your time. Seriously worst experience I'm taking my business to uhual.
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May 2019 by John Qiao
Made a reservation 2 weeks in advance. Got a call 2 hours before pickup saying there's no truck.
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March 2019 by john rozelle
Terrible customer service, called me a couple hours before we were suppose to pick up a truck we had reserved days ago to tell me they had no trucks. Didn't offer a solution, barely an apology. And couldn't even tell me when I could have a truck. Would never recommend to anyone. Update: couple days later they tried to charge me $50 for not picking up the truck they told me they didn't have.
