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January 2024 by Thuy
The service is great. I've been coming here to service my fleet vehicle. They're friendly and accommodating. I definitely recommend this shop.
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November 2023 by Carl H.
They really helped me after the tire sensor on my BMW was damaged. They beat the dealer price by 40% and got me going in minutes. Thanks guys. This was going to be a problem for my Thanksgiving weekend without these guys. Service the way it should be.
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November 2023 by Marc Sean
Happen to walk into the store, and the manager a I don’t know if he’s a manager short haired guy with an accent was kind of rude and even though in the book it shows 35 minutes per side he said it doesn’t matter. They charge an hour per side because that’s what they want to do and they were extremely rude and also explain to them that their handicap there’s people parked in the handicap from their store and they said it doesn’t really matter and started laughing as if it was a joke they’re tacky. I wouldn’t go to this place because they overcharge and they’re not following the laws.
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October 2023 by John Turner
I went here yesterday to get my fleet vehicle serviced with brand new tires. If you know anything about fleet vehicles, there is a process of getting the repairs approved first. The guys working here were very patient and nice about the entire situation. They even made special arrangements to get the tires to the shop once I told them that I needed to be on a job site. Once everything got approved, they changed out the tires in less than 30 minutes. Very professional work they do here. I would definitely recommend going here if you’re in this area.
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October 2023 by Chris C.
Walked into this place and was told that just to look at my car would be $150 dollars. Was extremely stressed out because I need my car for work and I received absolutely no help or inclination that they wanted to provide me with customer service. Found another place that will look at it for free and will only charge $70 for the actual labor. Stay away from this place. Will never go back.
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August 2023 by Jeanette Prendiz
Very nice people right away they ordered the part I needed and between two to three days they called me and had my car fixed I will definitely go bac
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February 2023 by Jeffrey Lightner
Been going here for 10+ yrs. Reza/Jesus/Juan are all great guys. Very honest shop with reasonable prices. These guys always go the xtra mile with service....for example when I drop my car of they always offer me a ride back home. Do yourself a favor and give them a try ??
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January 2023 by Keith Jackson
Been going here for my auto care needs since I learned to drive, about 30 years now...love this place
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November 2022 by Karyn Richmond
Excellent service and staff. Very friendly and honest. Coming here 5 years.Services: Steering & suspension replacement
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October 2022 by Armando Diaz
I came to fix a quick flat tire and the owner or manager has a strong attitude problem and he said 3 to 4 hours ... they really dont want business I'm trying some where else
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September 2022 by Vilda F.
I have been going to this place for years and Reza has never disappoint me. He took care of my car issue right away and did an excellent job finding any issue of my car every-time. Excellent customer service to him and all the employee there. Definitely a 5 stars service!
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May 2022 by Alexis R.
BEST PLACE IN SANTA CLARITA to take your car!!!!! Reza and Jesus will take care of you. Honest, reliable and Affordable! I take my car there for everything from getting tires, to getting my oil change, my shocks and transmission service. They do it all. So thankful i found somewhere I can trust!!!
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February 2022 by Mark C.
Let me tell you about my absolutely horrifying terrible experience with the owner and employees at this location. There was a woman stranded in the middle of Sierra Highway outside of this Firestone canyon country location. I pulled over to assist in pushing the vehicle to get her out of harms way. The driver stated she has had vehicle serviced at canyon country Firestone location several times to try and diagnose this issue she was expecting. The vehicle intermittently stalling. This is issue had ultimately had left her stranded in the middle of the road. As the driver and I approached The fire stone location we asked for assistance pushing the vehicle off the road. They came back and said they cannot help push the vehicle off the road due to liability issues. (I understand this however a woman is in need and all they replied with is that they are very Busy.) The employees directed us to the office were "the owner"was. As the woman in tears approached the office she had asked the owner for help he stated "I cannot help due to liability issues." As the Edison team already had one of the lanes closed down I stated "they were willing to close down the lane so the vehicle can safely be pushed aside and this woman can get her and her vehicle out of harms way." The owner replied with "there's too much liability involved". This is where I get extremely frustrated/ annoyed and rather angry. I reply with " Sir, you have worked on this vehicle numerous times and had stated to this woman you cannot fix the issue unless the issue is currently happening. Look outside the issue is currently happening." The owner/ managers reply was "it's not my problem." I just wanted to share my experience and ultimately allow the Santa Clarita/ canyon country Community to know what kind of services they will receive when using canyon country Firestone. THE WORST PART, after traffic Management shut down the lane and numerous people helped push the vehicle to safety. This resulted in the vehicle being parked in front of the canyon country firestone store. As this woman approached in tears to ask Firestone management for help The management team responded "I cannot help you". As if this wasn't already a absolutely horrible thing this woman is going through with her vehicle stranded in the middle of Sierra highway due to poor mechanical skills performed by Firestone, The arrogance and lack of core values blew my mind. The following reasons I am posting the review will be listed below: 1) obviously poor customer service skills. 2) lack of quality or mechanical skills. 3) extremely poor ethics. 4) disregard to any kind of common courtesy. 5) absolutely no morals. 6) 0 core values displayed when a human was in need. Please acknowledge this review is not out of spite it is simply what I had experienced had left an extremely bad taste in my mouth.
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February 2022 by Joe Rose
Great place, really nice owners. Came in with a flag tire, and they instantly got on it and replaced the tire for me. Super nice people and very transparent about prices, and options. Would return again for sure.
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November 2021 by Robert Stagner
A great location to receive general maintenance and tire repair. A very professional team. Honest and fairServices: Tires
