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August 2024 by Jeanette Maxwell
I hit a pole while parking my car in my garage. The bumper was loose and paint scraps all over. I took it to Gerber since I had used them previously for a major repair. The gentlemen checked it out and said they might be able to fix it easily. He came back a few minutes later. All fixed, no charge. I would definitely take my car back there. Thanks so much.
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June 2024 by Elev8MyMind “Elev8MyMind” Hope
I was rear ended. Went to a body shop my insurance company preferred, Gerber. My insurance company contacted me, same the day I planned on picking up my car. They said the other party took responsibility. Gerber was informed and my deductible was waived and I owed nothing. I get my car, it looks good. I'm happy and leave. Then 3 weeks later Gerber keeps calling me saying I owe them $156 for a "betterment" and they will take a credit card over the phone. Then, I get a letter from them threatening to take me to collections. I really regret giving them a great rating when I picked up my car. My final bill from them says "Balance due from customer $0.00." I DO NOT RECOMMEND!!! They bully you for more money after the fact. What a dirty way to do business!!!!
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April 2024 by Michael Hawkins
This place is the best! Top notch quality and great rates. Brittany and Stephanie are fantastic to deal with and straightforward professionals.
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April 2024 by dakota thayer
Took in my civic for repair last year. Needed a paint job on the front bumper, a new engine splash guard and a front grill. Their technician told me it would take a few months for the front engine splash guards part to arrive (I needed both front and back guards replaced) so I was offered to take my vehicle back for the time being. No problem. I also noted to the technician that the clear coat job was sloppy (it looks like there are water droplets all around the headlights where they applied the clear coat too heavily and didn't bother to sand it). He offered to resand and buff it out when I come back for my front engine splash guard reinstall. Sure, cool. Not to mention, the front bumper they had freshly painted was damaged because they were careless when installing the front grill and chipped off a tiny portion of the paint. Don't you guys have like microfiber towels or something to protect paint during re-installation?? It was small enough to bother me considering it was a fresh paint job but not big enough for me to stomp my feet over it. So be it. Drove off the lot and immediately heard scraping driving up golden valley. Checked under the car and they didn't secure the splash back splash guard they had just installed and it as a result already had a few scrapes .. Whatever, I don't see it anyways i thought so I moved on with my life after they secured it when i brought it back. Note that it had already been over a month that they had my car at this point. Another month goes by and I call back (I've spent hours on hold with them btw to be sent to voicemail or hung up on) because I wasn't updated about the status of my part and I was told the technician working on my car had moved locations and my car work was left unassigned or whatever wording they used. Okay.... A few weeks go by from that point and they call me to finally schedule my last piece to be installed. At this point I was already disappointed but not enough to leave a bad review. That was until today. Only 3 months later, while driving, the bolts/rivets/ whatever they had placed to hold the front and back engine splash guard came undone and started scraping again. Extremely disappointed with the quality of repair and service received. I'd highly recommend the Gerber in Newhall which I intended to go to initially but clicked the wrong one with my insurance. They are much better all around with extremely kind service and quick repair times. I'd avoid golden valley Gerber at all costs if possible. I'll update this review with photos at a later time when possible.
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January 2024 by Nando Sr.
Polite professionals
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November 2023 by Elizabeth C.
I can't say enough positive things about my experience with the Santa Clarita Gerber Collision & Glass location. Natalie & Bradley were professional & knowledge & took care of my vehicle repairs in a timely fashion keeping me updated along the way. I highly recommend this company at this location.
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November 2023 by M M
Geico sent me here. While my car was there, the shop filled in a preexisting scratch without my permission. I already had an order to have the scratch filled in by the dealership at which I purchased the car. Gerber didn't even match the color properly, and it drives me wild having to see it every time I go to my car. Fixing the paint mismatch now involves sanding down the entire area and respraying, which costs much much much more than the gas I would've used to have the initial scratch filled at the dealership for free.
The front desk said it was a "courtesy" and was baffled I was upset, but then the head mechanic denied it shortly after. Mama mia. Stay away, even if Geico sends you here.
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November 2023 by Marguerite Kalaydjian
Beautiful place friendly people
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November 2023 by Ray Lanfear
They know the value of lifetime customers.
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September 2023 by Jerad Etheredge
I gave them one star cause there is no zero star.
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August 2023 by Rosie Treasure
Very professional and informative. I appreciate their kindness and great work ethics on my vehicles. I've already taken 2 of my cars for repairs due to accidents. As well as recommended a family friend to Gerber Collision. They took care of them and did not disappoint.They went even further by coordinating with the rental company to pick up the client from their shop and take them over to pick up their rental, which was covered through other parties' insurance. GREAT SERVICE, you won't regret it.
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July 2023 by Michele C.
Yes, they've done a good job on our vehicles in the past, but I hope you don't need your vehicle towed to their repair facility because they don't allow that. So, they will only give you an estimate if you can drive your vehicle to their center. It doesn't matter if your vehicle has been in an accident, isn't drivable and needs to be repaired. You'll have to take it somewhere else.
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July 2023 by Sebastian S
Geico sent me here. While my car was there, the shop filled in a preexisting scratch without my permission. I already had an order to have the scratch filled in by the dealership at which I purchased the car. Gerber didn't even match the color properly, and it drives me wild having to see it every time I go to my car. Fixing the paint mismatch now involves sanding down the entire area and respraying, which costs much much much more than the gas I would've used to have the initial scratch filled at the dealership for free.The front desk said it was a "courtesy" and was baffled I was upset, but then the head mechanic denied it shortly after. Mama mia. Stay away, even if Geico sends you here.
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June 2023 by Max Sejm
Geico sent me here. While my car was there, the shop filled in a preexisting scratch without my permission. I already had an order to have the scratch filled in by the dealership at which I purchased the car. Gerber didn't even match the color properly, and it drives me wild having to see it every time I go to my car. Fixing the paint mismatch now involves sanding down the entire area and respraying, which costs much much much more than the gas I would've used to have the initial scratch filled at the dealership for free.The front desk said it was a "courtesy" and was baffled I was upset, but then the head mechanic denied it shortly after. Mama mia. Stay away, even if Geico sends you here.
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June 2023 by John B.
Stephanie and front desk and team who worked on and fixed my bmw 128conv was as good as it gets, looks great, paint other body work and window etc, thank you, i recommend this shop!
