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November 2023 by Verónica P.
I have to say... that Emily was a pleasure! I wan you... who is reading this to go to this CVS... why? Now days customer service is a hit and miss.... Here at this cvs.... The staff makes you feel like family! And Ms Tami is always a joy to see... go shop and say hi to these two ladies!!!!
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October 2023 by Peter V.
Great service. Went in for Covid and Flu vaccines. Walk up without and appointment and they were great. In and out in 15 minutes. Great team and super friendly.
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September 2023 by P S.
I've been using them for 20 years with never an error and a times creativity on their part. I highly recommend them.Actually, I just changed the Walgreens because of whatever changes they made at CVS at target they were just not as good as they used to be.
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September 2023 by Kelly G.
Open the bathrooms to the public again. Covid shut everything public down and when we reopened places decided to just be lazy and not go back to how it was before.
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August 2023 by Nancy M.
My children and I stopped into this CVS location again love it! From the moment we walked in we were greeted by Andrew the Supervisor he was passing by... super awesome guy! We see friendly happy faced employees around working with other customers. As we approach the counter, Marcus the cashier helped us out and immediately took care of our return. He was very welcoming and that goes a long way towards making customers feel comfortable and valued. On our way into the Beauty Department I ran into Kassandra: CVS' own Beaty Consultant she is phenomenal! Whatever it is that we are looking for she is quick knowledgeable and very efficient! I asked her about the ear piercing station and she immediately informed me all about it! You choose the style of earrings, buy the earrings, service is free and after care package too! We walked a bit through the store and I was pleasantly surprised to see that she takes real pride in what she does going above and beyond & being a face that represents CVS; ya know this sends a positive message out that she cares about the customer base and in return this creates a feeling of trust. This is the kind of service that is needed this is what keeps customers coming back because she knows how to build a trusting connection with the community! I absolutely appreciate her! As we checked out we were helped by Francisco another supervisor; once again very kind, happy face making certain to ask if we found everything we needed! The employees there all helpful honestly I was so impressed by the way they treated me and my children that I know they will get my business from now on and I highly recommend going in and checking the store out for yourself! This location fully stocked very clean and an all around great family friendly atmosphere! What a great experience!
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August 2023 by Tonika F.
The Pharmacist Morgan was very rude. I arrived for a consultation at 5:53p for a fractured wrist in which the doctor recommended a brace. I explained my situation and she basically told me that she couldn't help in so many words. Seemed overwhelmed and annoyed that I even asked her within the last 10 minutes of closing. So I sat in my car and called the doctors office only for them to tell me that I can use a brace for carpal tunnel and CVS should have it. I went back inside to confront Morgan but she was closing and I decided to allow her to leave work peacefully. However, this review will be here so that everyone knows how I was treated. She could care less about what I came in there for. I also work in the medical industry- fast paced and stressful at times. I audit laboratories that hold 9 million patient samples and would never lose my patience with a client or treat them as though they are inconveniencing my life. Maybe she'll be more gracious moving forward and if the pharmacy needs to close by 5:55p to help Morgan then it should be considered. FYI - I have time stamped proof of my allegations.
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July 2023 by Diana O.
This is a pharmacy review - Extremely disappointed at the incompetence and rude treatment from 2 people at this pharmacy. I came in to fill a prescription for my family of 3 and the first woman that helped me at about 7:30pm appeared bothered to be helping. She gave attitude while inputting the information in her system. I asked the approximate time they would be ready just so I would know and she made sure to tell me the meds would take about an hour to be filled and that they closed at 10pm but made it seem like I should just come back tomorrow. This could not wait until tomorrow, we were all hit with covid very badly. I came back an hour later and only 2 out of 3 were ready. I came back 20 minutes after that and the next man that helped me asked me to take my mask off like it was bothering him that I was wearing it. I told him I was sick and could not remove it. Finally got the meds and went home only to find out that my daughter's liquid med did not include a syringe to give her the med, luckily we keep extras at home. Now for the other 2 most important meds, the Paxlovid we got was expired!!! Expired 5/23 and it is now July. They also crossed out the expiration date on the outside of the box to say from 5/23 to 5/24, this just does not sound right to do. Not sure it may still be ok to take but thought I would mention this due to all of the frustration from this experience. Will not be coming back to this location that shows zero empathy for people that are sick and that only care about closing up and going home. CVS hire people that are right for this type job who actually enjoy helping people who need it.
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July 2023 by Nola Aronson
I need to get a prescription filled, but it was a few days early. The pharmacy technician went out of his way to help me by calling my insurance when he didn’t get a good answer he got another phone number and called that phone number and spent about 30 minutes with me trying to get me some help. Unfortunately, my insurance company was not cooperative, but he went above and beyond the duty And I felt very happy with his service and the service at the pharmacy at CVS in Granary Square, Valencia, CA
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June 2023 by Google user
I need to get a prescription filled, but it was a few days early. The pharmacy technician went out of his way to help me by calling my insurance when he didn’t get a good answer he got another phone number and called that phone number and spent about 30 minutes with me trying to get me some help. Unfortunately, my insurance company was not cooperative, but he went above and beyond the duty And I felt very happy with his service and the service at the pharmacy at CVS in Granary Square, Valencia, CA
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May 2023 by Jessica F.
This is for Jacob the pharmacist. I know he was extremely busy when I went in person, but he was able to transfer my prescription to CVS and he saved the medication for me that my pharmacy didn't have. He really was a life saver. Thank you.
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March 2023 by Judy M.
I shop at the CVS on McBean, and after they remodeled, for awhile, the store was not run very well and it was hard, especially in the cosmetic area, to find any help. I'm glad to report that MAIRA works in the cosmetic department, and she has helped me a few times lately and she is great. Very knowledgeable and helpful. She also directed and took me to find some other isles of things on my list. I really appreciated that. Please commend her for a great job. I've been shopping at the Granary CVS for quite a few years. Keep up the great associates. Makes all the difference. ThanksA Happy Helped CustomerJudy
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January 2023 by Carol P.
five stars for the two stars that I encountered here tonight! Emily was so friendly, knowledgeable, and helpful. I found what I was looking for with her help, and the gentleman at the register, Marcus, was friendly and patient. As for the actual store, I have to be honest and report that it was not well stocked like I had expected. Many items were missing from the shelves, and even though it was not busy it seemed as though they were understaffed. so, I was lucky to find Emily to assist me and make my experience a positive one.
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December 2022 by Kevin Falxa
Good staff here, very different level compared to other OK but not great CVS locations, this is well managed and overall, great staff, especially the pharmacy.
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March 2021 by Dwight Hutchinson
I was there for my first Covid Vaccine shot and the customer service was top notch super helpful. They had a well oiled process in place and it worked very well.
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July 2019 by Cheryl L.
Just got a prescription filled at this location. My experience was great. Woman at the pharmacy was very nice and helpful. Maybe I picked a good time, but the wait was not long at all.
