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June 2023 by German Vega
highly recommendation for me is the best place in Santa Clarita number one with the best customer service. I love it.
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April 2023 by Brad Geer
Clean and well kept facility. Haven't had to have any interaction with the staff, so I can't comment on that.
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April 2023 by John N.
Parking is very limited and I was overcharged for the uhaul upon close out after hours. After an email was sent inquiring about the extra charges, all the additional charges were taken off. I believe it was a computer glitch. Truck was in good condition and the person working there got me the keys quickly.
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August 2022 by buddy byars
Great service and clean storage. very nice place to store your belongings
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November 2021 by Jayme Amble
The access times keep changing so I guess I’m super late late leaving here. They told me one more time leaving late and I’m evicted?. So I’m here at the gate waiting like a dog for someone to let me out. Hopefully without being scolded and without receiving my walkin papers. ??♀️ Please wish me luck.???? if they have mercy on my ignorance of the time change I will make it 5 stars
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August 2021 by Jayme A.
This place has a nice, clean facility. ( if u love black widows) There is one guy who works there and he's cool as heck but I have a huge problem. This being that my payment is due on Sunday and I don't get paid until Monday. The way I'm paid is not going to change so I am afraid this is going to happen every month. There is no grace period either. So I called to see if I could change my date or something so I wouldn't have to pay a late fee. When I explained it to her (her name sandy) she said "I would just have to pay the late fee" . I said "ok thank u". and we hung up." I dunno, maybe it's just me, but why do I get the feeling that there was more she could've done? So now I can look forward to paying late fees? every month?? and that's it?!? So now Rewind back about 2 weeks ago. I ended up getting locked on the storage grounds and yes it was the second time that month I noticed that on other days that they would give me at least 20min or so after closing when I type in the code to leave it would say late checkout granted . This time I was only 15 min past and this time it said late checkout not granted. So now I'm stuck on the premises I saw that someone was there but because I had done this already I was worried about what she would say so I just waited and so eventually she came down and yeah she mentioned the time before when that happen but what she said after that is why I'm writing this review. She said "I hope your not doing this on purpose trying to live here." I thought that was Very inappropriate and I found that highly offensive. I really am going though enough in my life but NO I WAS CERTAINLY NOT doing that deliberately. my stuff is there because I DID have to move unexpectedly, but I WAS NOT evicted. I live with my boy friend now, and I DO NOT need to get myself locked in on purpose. I HAVE somewhere to sleep and I love it there at my boyfriends house. I DO NOT LIVE close by to my storage though. So when I'm there I spend my time cleaning it so I can access all the important things or all of my things so there have been a time or two where I missed closing time cause I couldn't get my stuff back inside the storage soon enough. Many times it hasn't been a problem though I found out ON ACCIDENT that I was aloud 20 minutes or maybe more (I never tested it past 20min cause I wanted to go home.). But the gate code dial box would say late access granted. I'm not sure why some times u can leave anywhere up to 20mim late and why only after 15 min that day It wouldn't. But I'm MORE than willing to pay the25 dollar fine. But for her to embarrass me in that way, by suggesting that i was getting myself locked in deliberately because she thought I was homeless?!? Now she doesn't wanna work with me on my payment situation?!?! I'm an open minded person. So I ask. Is it just me? Is there something I'm missing?? or does she need to brush up on her people/professional skills? I give this place a huge thumbs down for judging me incorrectly and being unreasonable.
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November 2020 by JJ L.
Beware. After getting discount first month or two your fees will double. Make sure you get out quickly as other storage facilities will have longer term benefits for the price.
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September 2020 by Michael Y.
I rented a 4 X 10 feet unit. When I saw it and it looks small. I was told it's 4x10 and I can measure it if I want to. Few days later, I went and measure it it's not 4 ft is 3 ft 4 in total 40 in not 48 in. I went to the front office spoke to the people, they obviously knew and told me they will forward my complaint to the office. About a week later never heard back from them and I call. now I'm told the ad says it's approximate and I should complain to the headquarter there's nothing they could do. So, renter beware.
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August 2020 by Heidi Lotito
DO NOT STORE YOUR BELONGINGS HERE!! MY FURNITURE WAS RUINED BY RAIN AND THE OWNER COULDN'T CARE LESS. HE WAS SO RUDE TO ME. MY COUCHES, CHINA CABINET, BED, BOXES ETC., RUINED!!
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April 2020 by Chris S.
I can't believe the way the guy working in the office just spoke to me on the phone. I'm almost in tears. We're in the middle of Coronavirus pandemic and I'm 13 days paying my storage fee. I called because, with everyone helping people who can't pay the rent, mortgage payments, car payments ... etc, I said I was surprised they would charge $35 for a late fee for 13 days late. I've paid every month on time but right now we're all struggling. The guy was so rude and said "well, if you had talked to me before you paid it I could have helped you but you didn't!" I said something about the way he was talking to me and he actually repeated what I was saying in a mocking tone. How does a company have a guy like that working in customer service?? I can't believe someone can be that hateful, especially with all that's going on right now. They lost my business.
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November 2019 by RAY COX
Good access
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October 2019 by Lindsay Shields
We have used their storage before, maybe 7-8 years ago. Back then they were nice & helpful. We are in between moving now & went back to them. Their prices are competitive. The facilities back them & now are clean. I've never seen any trash blowing around or anything. It's very secure & I feel safe there by myself. Nick & Sandra ( his wife & I think that's her name. Sorry if it's not) are both friendly & helpful. I wasn't sure which size storage to get & he helped me figure it out. You never feel rushed with them or that they don't care. Besides all of this, it's a great, central location. Highly recommend!
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July 2019 by FAHAD SINDI
GREAT STORAGE...
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April 2019 by Tee Tee
It's a storage facility
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January 2019 by Tomato
It's very clean
