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August 2023 by Michael W
Great outfits, loved the salesperson Savanah the best salesperson I've encountered love her energy
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May 2023 by Nica L.
Ugh I loooove free people. Love, love, love. Pricey but still some of my favorite clothes. This location has a LOT of cute clothes but the employees aren't friendly. They ALL stare at you while you shop kinds of people. I don't like that. If you're gonna stare, at least be friendly or do something helpful like ask if we want a shopping bag to put your things in or whatever.Like i said, cute clothes, but workers need diversity lessons & customer service training and a LOT of it.ETA: went in after my husband bought me a couple hundred dollars worth of clothes for mother's day, I was carrying the bag of clothes (because he gave it to me & I still wanted to see what they had) when I walked in, and they still weren't nice. So that should tell you something.Also, read other reviews where people were also treated rudely because they are POC. Note that I am also a university educated woman of color. Says a lot...
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March 2023 by Shannon S.
Terrible customer service. The girls are behind the counter just talking about everything going on in their lives. Three girls behind the counter chatting it up. Every time I go in there it's the same situation. I love the clothes so I keep coming back.
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March 2023 by Aimee R.
I love our Free People in Valencia! The staff is always so sweet and helpful! My favorite place to shop!
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January 2023 by Megan B.
I love the atmosphere in this store! I always have a good experience when I go in. The girls are always friendly and very helpful! I bring my children in with me too and the workers are always kind and patient with them!
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December 2022 by Susie Soto
The sales ladies were very helpful, very nice very sweet I would definitely go back. This was my first time there and they made it very enjoyable.
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December 2022 by Chelsea Clapham
Honestly, there was one girl (blonde curly long hair and naturally pretty) working in this store that was super sweet, kind and helped me with my questions. The rest of the girls were garbage. When I was trying stuff on, someone came to check on me and I figured it was the girl who had been helping me (it wasn't, she checked in with me a minute or so after), so I started explaining what I liked and didn't like. I then heard her go back to the other employees and say "that girl kept trying to talk to me and I was just like SHUT UP SHUT UP". Sorry but if you can't handle your job providing customer service in a semi-high end store, go do something else. It was super rude and I don't think I'll ever go back into this store. Idk what is wrong with young girls these days but they for some reason feel entitled even though they are nothing special. I could do that job with my hands tied behind my back, and not have a big flabby mouth in the process.Maybe their google reviews are fake because check their yelp- most people’s experiences are consistent with mine.
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November 2022 by Chelsea C.
Honestly, there was one girl (blonde curly long hair and naturally pretty) working in this store that was super sweet, kind and helped me with my questions. The rest of the girls were garbage. When I was trying stuff on, someone came to check on me and I figured it was the girl who had been helping me (it wasn't, she checked in with me a minute or so after), so I started explaining what I liked and didn't like. I then heard her go back to the other employees and say "that girl kept trying to talk to me and I was just like SHUT UP SHUT UP". Sorry but if you can't handle your job providing customer service in a semi-high end store, go do something else. It was super rude and I don't think I'll ever go back into this store. Idk what is wrong with young girls these days but they for some reason feel entitled even though they are nothing special. I could do that job with my hands tied behind my back, and not have a big flabby mouth in the process.Maybe their google reviews are fake because check their yelp- most people's experiences are consistent with mine.
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October 2022 by Deku S.
Idk how this has bad reviews, the girls working here are so nice and helpful. A+ customer service and customer experience.**edit:** Ok I read other reviews and I feel like I should mention that I am very white lol. So I had a wonderful experience and was treated very nicely, I hope they treat poc the same I'm not even woke but I don't wanna shop here if those other reviews are true, racism is lame
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August 2022 by K M.
The blonde behind the counter acted like she was doing me a favor by returning an item that I had purchased. She told me that she would make a "one time exception" because the item was purchased in Santa Monica and I should be going there to return. I don't need a child treating me like I'm a nuisance when I spend a lot of money at your store. Her attitude is not on brand. Reading the other reviews, it looks like most of your employees could use some training.
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July 2022 by REDMAN 367
Nice store....didn't find anything but friendly staff.
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April 2022 by Brittany A.
Love this store! The clothing is so fun. The girls that work here are so helpful and adorable. Total fashion inspo.
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April 2022 by Kelly T.
I applied for a job at Free people. I shop there all the time and love their clothes and branding. I was called for an interview and a second and then was told I was a great candidate but I would be better suited at Anthropology. I am a 54 year old woman and know lots of woman my age who shop at free people but that comet alone was directed to me as a "you are to old to work at our store" ageism at its finest. Nothing against Anthropology but it's not the clothing or style I wear. Later I returned to shop and was looking for a pair of jeans in my size. No one asked if they could help me. I wandered into the dressing room unnoticed. The staff working there were 20 something's to busy gossiping and laughing to do their job. Disappointing
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April 2022 by m f.
I've never met a faker group of girls and I thought I survived high school. if you're so miserable, quit your job! the rbf isn't cute. the tall blonde only greets white people and is apparently a manager. literally, how? there is just zero structure here and you would think you're visiting to shop but it just feels like you've walked into a conversation (that overhearing will cause you to lose a few brain cells anyway,) that you shouldn't have interrupted. the way the clothing placed is so bare and boring, the effort all around feels like they must know they're going out of business so they just don't care about their roles in the store. I'm so turned off by the service here and the way this store and the people in it contribute heavily to the loss of how awesome the brand really used to be that I don't even want to visit another location. save the energy and shop online with much more selection! they seem to get the scraps that you could find at macy's for a real discount or at a Marshalls anyway. Oh! And return your online orders elsewhere, even if that's all they sort or know how to do here anyway. It takes all three or four of them, at a time, to do one simple thing on their POS theyre too comfortable blaming for their lack of work ethic and there is no benefit of the doubt to give to those purely fake smiles they might greet you with once in a blue moon.
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February 2022 by Steve Uscio
Free People is a nice place to shop for women clothing. A well Very organized and displayed attire. Large inventory to choose from.