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June 2023 by Mr Evans
I have to give this store a 1 star review because I just do not feel safe when shopping in their store. Recently it has been made clear that lululemon will allow people to walk in their stores and steal whatever they want. The employees are fired if they contact the police or do anything to report the theft. This makes the customer uncomfortable, because it almost looks like lululemon is inviting criminals into their stores.Lululemon has created an environment in their stores that is not safe for the average consumer. Unless upper management takes action to stop theft in their stores, I cannot return, as I fear for my safety.
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June 2023 by Gillian Nelson
Leaving a review regarding my hemming experience here— super impressed! I had a pair of pants that needed (free!) hemming and I was a little apprehensive that my pants would look funny or get messed up. The final product is amazing and the staff was very kind and helpful throughout the process. I got them back in 3 business days which was better than explicated. Thank you for your help!
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May 2023 by Sandra B.
the employees are over-the-top. They never stop asking you questions the whole time you're shopping. They need to relax
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April 2023 by Nadia E.
I'm not rating the customer service because the staff is great!! Just went in there to return a gift and to my surprise they aren't accepting any return without a receipt... I had several item and was going to probably pay more then what my credit was going to be so now the company lost a sale and a customer!! Not going to buy somewhere where they can't even do a credit towards another purchase without having to call some customer service that is closed!
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January 2023 by Emee B.
Great store good quality clothes. Sales people are friendly , courteous and knowledgeable.
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November 2022 by Emerald B.
I have been a huge lulu fan for over 6 years now. I have been to this location a number of times over the years. It's okay. They don't have as much as other Lululemon locations I've been to like Glendale or Topanga, so 1/5 times Ill get lucky with something but if it's a best seller or limited item, good luck!
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September 2022 by Oscar Vargas
Great store, not everyone is as friendly as the others but I read a couple reviews about the staff and I’m not surprised. I can deal with bad attitude from them because at the end that’s what they’re working for, to help customers. But what I don’t like it’s the very low variety of products for guys. I’m just saying…
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September 2022 by Anamaria R.
Went in on my lunch and one of the girl's was super helpful with my item that was damaged. Was in n out.
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September 2022 by Patrick M.
Milly is the most helpful associate in the store! I've gone in multiple times but she's been the best!
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July 2022 by Mary Jane J.
I came in just to browse initially but I had the most wonderful experience with Bella! She was such a sweetheart and didn't mind answering my questions at all and was eager to help the entire time. Thank you Bella!
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June 2022 by Oscar V.
Great store, not everyone is as friendly as the others but I read a couple reviews about the staff and I’m not surprised. I can deal with bad attitude from them because at the end that’s what they’re working for, to help customers. But what I don’t like it’s the very low variety of products for guys. I’m just saying…
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June 2022 by Choco Le Chien
Staff are very friendly, knowledgeable and helpful. Wish they have more options for petite Moms who are still petite but no longer skinny. Wish they also carry more colors.
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June 2022 by Nicole T.
I look back at all the negative posts from years previous and I can agree with some of them. Customer service used to be horrible at this store. Used to be is the key phrase here. It is no longer this way. They have really changed. They are very helpful and accommodating now. What I experienced from this store yesterday was very positive. I saw good team work, employees that got along and enjoyed working together, a helpful environment and no judgement whatsoever. I especially liked Taylor and Bri. They love their job and it shows. They were very helpful and not once made me feel ashamed. They were honest and wanted to make sure I chose items that were comfortable for my body style. They encouraged me to try things I wouldn't have otherwise tried. There is no upselling at this store which I like. No pressure to buy something. I recently visited the Santa Barbara store and my experience was not as good as the Valencia store. My experience was more in line with the previous years posts of this store. I am not sure what the Valencia store did to change its environment but kudos to Valencia LuLu for an awesome experience and keep doing what you are doing.
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June 2022 by Ken M.
Me and wife went into this location there were at least 6 staff members working and I noticed how they greeted ever customer and checked in multiple times with people browsing however they never once asked checked in us. While they are singing being chipper and purposely looking the other way. If you are a person of color regardless of shade this is a typical shopping experience.
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February 2022 by Nancy Hayssen
Needs to step up their customer service! There are friendly turtles out front to make up for it.
