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April 2024 by Matthieu TIRELLI
Really nice shop, very nice staff, lots of advices and felt welcome. Would definitely come back.
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November 2023 by Is All Goodman
Amazing & kind staff. They’re great at their jobs even if it can be a little overwhelming. But every experience I’ve had has been 10/10!!
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September 2023 by Elham Ali
I’ve bought my lush stuff from this location for years and love the service. So I’m disappointed when am associate was rude to me and tried to tell me over everything I knew even though I told her I’ve used lush for years and know exactly what I want. She didn’t give me a chance to ask questions and she would give me a memorized boiler plate as if I was new and didn’t accommodate my needs. I’ve always enjoyed the warmth of the staff who worked here but sadly this employee was not kind at all. She actually looked pretty fed up to be there :/
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August 2023 by Eric
Their product quality is of the lowest standard, I bought some soap bars and they dissolved In 5 days. It was a waste of money.
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August 2023 by Cori Monetti
Love the Karma products, they smell incredible!
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July 2023 by Rachel G.
Absolutely horrible customer service by some teenage girl with stank attitude and horrible people skills. What's worse is it seems from these reviews that she's a common issue that LUSH has failed to deal with. She gets angry every time a customer comes into the store which is a fantastic business model let me just say! She needs to be taught manners before being let into the outside world. Definitely should find a new job that doesn't require human interaction because it is obviously too much for her to handle. Follows people around assuming they're stealing, passive aggressive remarks, and then gets visibly angry when you decide to buy something. LUSH is burning money by keeping her employed lmao.(Teenage girl working 7/12/23 at 7:30 pm)
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July 2023 by Vero Leon
Very cute store☺️ I went in because my kids immediately saw the SpongeBob display in the window. My son was able to test the SpongeBob soap and of course I had to take one home. They smell and feel delicious. Pineapple ? ? ? scented. They do however melt very quickly. So if you have toddlers like me, plan on them using it as a toy in the shower. It will last about 3 showers maybe. Maybe 2 if used in a bath . I will be back to try other products. Very nice customer service. ?
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June 2023 by Amy Spear
Yeah, it's expensive. However, they have THE BEST bath bombs, melts, face masks, and don't forget the curl cream! I was pleasantly surprised at how good it was when they popped that free sample in my bag. I've been buying it consistently ever since.
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May 2023 by Lily Washwell
Terrible the display was gorgeous and relaxing but there was this really rude red ish brown hair employee, she gave me a bad taste of this place and I’ll tell my friends not to shop here again. She rudely indicated to me to wash wasabi shampoo off my hands, she talked to me like I was a child and made me feel inferior. Even though I was nothing but sweet. She wasn’t even pretty enough to be acting like that.
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May 2023 by Dean Dighe
LUSH is fantastic. Aside from ethical reasons, their products feel materialy better than store bought junk.
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April 2023 by Jillian W.
Dropped my teenage girls off at the mall. They wanted to shop for Mother's Day presents. They went into Lush because they know which soaps I love. They were treated so poorly by the two salespeople, they ended up buying one small item and leaving because they felt unwelcome in the store. Lush just lost me as a customer.
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April 2023 by Tessa W.
If I could leave a 0 star review I would. First off let me start by saying I've gone to multiple lushes and have bought plenty of overpriced things because I like there stuff. This lush was absolutely horrible. Not the store itself but a woman who works there was extremely rude to me and my friend who went there. When we first walked into the store, this red headed younger lady probably near our age seemed like we were about to steal stuff, which we did not do. She asked us what we were looking for and we said just looking around. After we said that, she then asked what we were looking around for, then again we said we don't know. My friend picked up a shampoo bar, and asked me to smell it, to my friend I said I don't really like that. The worker overheard OUR conversation and said well everyone has their own opinions that's what an opinion is right? First of all, I said this to MY FRIEND, not to the worker. Not only was she extremely rude and sarcastic about that she also was invading our own conversation that me and MY FRIEND were having. We then go on and look at some bath bombs with sparkles on it, I say this because we picked up the sparkly bath bombs and I said to my friend once again IN OUR OWN CONVERSATION, this would be such a cute highlighter as a joke, since the sparkles got on me. The rude worker then comes back again saying let's leave the product on the product, we have some makeup if you'd like to look there or there's a Sephora around the corner. That was absolutely ridiculous and rude. We then leave after having a terrible experience there and head over to Sephora as "suggested." We buy something there, come back to Lush and buy something so she knows we were never there to just "steal" if that's something she thought. She was real nice after we came back with the sephora bag. Not going back there. Go to a different Lush, or just save your money people smh.
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April 2023 by MaryGracy A.
Had absolutely the rudest interaction today at the store. Went in to buy the usuals, but a new product caught my eye. Intrigued, I asked the rep present questions, and the worst attitude!!! Single word answers, menacing body language; just the worst. Highkey wanted to leave my cart at the register and walk out but I held my tongue and demeanor. Going in-person was so nice but never again. Ordering online or even definitely checking out another Lush location.Beware Folks!
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April 2023 by Joseph D Gonzales (Buffalo Joe)
Great location, amazing employees and the best organic/vegan products!
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April 2023 by Jonathan Ard
Had a bad experience today with a red haired representative at Lush in the Westfield of Valencia. Very rude, made me feel as if I was an inconvenience.