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February 2024 by Judy Beadles
Greatest prices and plans, I've been with them for around 10 years.
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January 2024 by Krystal Beck
I went in there twice this day, first the gentleman behind the counter, smelled like weed and told me that I had to buy a new phone and get a new number, which I found out wasn't true when I called 611. I then went back to pay my phone bill there was a line, after waiting 30 minutes me and my fiance left. He then went to Metro PCS in Palmdale and paid the bill, within 5 minutes and had great customer service.
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December 2023 by Edgar Flores
Best in Santa Clarita came were professional and gretted explained everything well
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December 2023 by Allen Blodgett
Riped my phone apart because I was not able to get calls or receive them. Told me I need to take it to a phone store ,And pay to have it put back together. I took it to LA where I bought it. They where very helpful and said the other store cracked the case .Will never go to that store again..
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October 2023 by Shaun Hunnicutt
Affordable and good.
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September 2023 by Eva Ramos
Customer service this morning was terrible, there was 2 ladies . They didn’t even greet us or welcome us. Seems like they did not wanna work , if you don’t like to work there, just quit . I didn’t even get a new phone cause of how bad the vibe was there, I left .
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September 2022 by Marylou Remy
Nice spot, old Newhall. Employees helpful, down to earth. Still servicing 4g. Thanks.
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September 2022 by Ron W.
These guys are terrible ! I got my phone from another T-Mobile store which is being remodeled. So I went here to get my screensaver warranted. The guy at the this store told me that they don't warranty crack screensavers they only warranty the screensaver if it fall off. So I called the T-Mobile down the street in Stevenson Ranch and ask them about the warranty. They said come on down we will take care of it. So when I got there they look up my account found the warranty and fix it for no charge . The guy at this store was so lazy he didn't even take the time to look it up. The funny thing is there was no one else in the store! they had nothing else to do ! Now I now why the store was empty . Terrible Service !
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April 2022 by Daniel Beristain
Excellent costumer service, fast and helpful, Joselin and her coworker did a great job helping me move to metro PCS,
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August 2021 by Andie Cx
Added the insurance without my consent and knowing they might pull something like this , I asked for him to break the price down but said "its all on the receipt " really dishonest
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July 2021 by Roman Rojas-Flores
Hello to all of you customers, I'm sorry to write this, but this store is very bad, shopping unbearable things, you can find better service elsewhere, it will be the best
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May 2021 by Kaylani Orellana
Wait time was longer than I expected.
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March 2021 by Rose R.
Referring ONLY to the one in Newhall. JESUS is an awesome customer representative. He actually answers the phone. He knows every question I asked him. Very knowledgeable about phones, his product, the service. Very personable, nice, friendly, cheerful. Fast service. Truthful! Knows his stuff. I. Highly recommend this store only from my personal experience. Great experience. Great customer service. I will definitely buy another phone from him only. Do not go to the Metro PCS in Canyon Country on Soledad. Two girls work there who NEVER answer the phone, NEVER. Know little of their job services. Actually LIE to your face. I needed the girl who knew how to transfer pictures. The other girl didn't know. I asked when she would be in and she told me. I went in and she said the girl Rosita(????) Wasn't there. I asked" when she'll be in". She said "tomorrow". At that point, Rosita walks out from behind the wall. UNBELIEVABLE. She just lied to me. I didn't call her on it. I should have. They don't know much about service, product, anything and they lie. Friendly yes but we need HONEST customer service and their knowledge of their product and service. NEVER again will I go in there. Poor poor customer service. Go to the NEWHALL store and see JESUS. You'll be happy I heard they bring their dogs in too. Hide behind the wall, don't answer phone.
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February 2021 by DeAna Grooms
Friendly and helpful.
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January 2021 by Julio Enriquez
(Translated by Google) Newhall City CA subway. Good and kind attention, they gave me the necessary information to change my cell Sansung, few clients, there are parking spaces. I recommend it.(Original)Metro de Newhall City CA. Buena y amable atencion, me dieron la información necesaria para cambiar mi cell Sansung, poco clientes, hay parqueaderos. Se los recomiendo.
