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November 2023 by Marla M.
They stole my daughter's key lock from her Mercedes, they have sketchy practices. They took off one tire without asking and did not put the key lock back. When asked for it a month later no one knows where it is and the technician who took off the tire was caught in a lie. Please be careful if you do visit this shop.
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November 2023 by Isabel J.
I went to Mountain View tires to get an oil change. And while I was getting the oil change they do complimentary tire rotation. While they were servicing my car, I went out to check on my car because they wanted to show me how bad my tires were specially the back one. And when I went out there, my tire was completely off my car and so that's how I know they last had my key lock because they were able to successfully remove my tire and put it back. And since then, I haven't seen my key lock. I know someone there either stole it, or forgot to put it back. We've called multiple times to see if they have it or if they can replace it or help in any way and they did not offer much assistance. The manager offered to send a technician out to me to check and see if any of their key locks would work on my car. I said yes and the manager asked if it's ok for the technician to inspect my car for the key lock I said yes again. So the technician comes, and turns out none of the key locks work or match. Then he does in fact check my cars trunk, globe box, and front console for the key lock. He wasn't denied access anywhere. Couldn't find it, went about his day and left. We called Mountain View again and spoke with the same manager and he said his technician was denied access to my car and wasn't able to check anywhere. That was a complete lie. He was able to remove all my things from my trunk and globe-box without any issues and given full permission. All this is just very shady and they're not trustworthy. Just be wary of this place and be aware of your items and don't trust that they'll put them back.
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October 2023 by Jeff S.
Discovered that my Costco tire had a puncture and was leaking air quickly, so I went to a nearby Costco but they wouldnt take me at 4:30pm and said their appointments were booked for a week. Called another Costco and they said the same thing, so I had to find another tire shop. Found Mountain View Tire and Auto and the guy who answered the phone was friendly and said yeah they could take a look and try to repair it, even if it was late in the day. By the time I got to them it was 5:15 pm and they close at 6pm, but they understood my urgency and desperation and kindly took in my car for a look at the leaking tire. They found that it was repairable and did the job quickly for a very reasonable $40. These guys are a life saver and I would recommend them to others!
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October 2023 by Kevin & Isabella Pritchett
The free brake inspection is a lie they broke my lug nuts off and want to still charge me $350 in labor to replace them this is crazy!! They then asked me to sign agreeing that I would not sue which I declined and they are refusing to release my car to me now and I am calling the sheriff department. Stay far away from this place this is seriously a nightmare.
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October 2023 by Virginia B.
Friendly staff and service. Very accommodating and helpful. Called to get a tire repaired and they were very helpful. Quick service!
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October 2023 by Kelly G.
They didn't put my hubcap cover back on tight enough and check it before giving it back and now it's missing. I know they won't give a you know what and do anything about it so my only recourse is to leave a review. I've had this happen before but not since I've fixed it so it doesn't come off. You HAVE to tighten them and double check. Not just slap it on. Now that it's a new tire they didn't do it the exact way it was on the previous tire. As a tire place you'd think they'd pay attention when they're taking something off and then put it on the exact same way. I didn't think I had to walk them through it. Never again.
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October 2023 by christopher peatross
Plugged a tire myself, but still had a slow leak so I came here to get a patch. Guy at the front desk told me they can't patch it without even looking at my tire; said I would need a new tire. Left and went down the street to American Tire and they patched it for free. Will not be back to Mountain View as they were just trying to make a sale instead of helping a repeat customer out.
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October 2023 by Aaron Axelrod
I’ve had lots of work done and bought more than one set of tires. The guys are terrific, professional, and friendly all the time.
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October 2023 by Ruben Arroyo
Allen and his team do a great job, I trust them to be straight up with me and make the right suggestions. When I leave I feel very confident.
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September 2023 by James Agnew
I took my car to Mountain View for an oil change and end up getting that done but also my FRONT END1090SN CV SHAFTCV Axle Assembly R&R, Front, One Side TOTAl FRONT END replaced. For a good price. I’m well satisfied with the work done and also the price of the work. Everyone there are respectful and helpful. I definitely recommend if you have car issues to use there service. I’m definitely a customer for life now. Thanks for the great service and great work done to my car.
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August 2023 by Lynette B.
Do NOT give this company your business! My elderly mother took her car in for an oil change and regular check. She had an appointment and was ignored for 30 minutes. She approached a man who was on the phone who rudely told her that he was "on a conference call" and told her to sit down. After 15 more minutes, my mom approached the only mechanic in the garage. Before he could reply, the man on the phone interrupted and told her again to sit down or come back later. This is unacceptable behavior for any business to treat its customers. My mother left without having her car serviced. She was angry, humiliated, and took her business elsewhere.
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July 2023 by Test Tester
Needed help with newish car's confusing tire pressure gauge, especially in the hot weather -plus it was Sunday. These guys were great! Walked in. No appointment. No waiting. They filled and released air as needed. No charge. Of course I gave the nice gentlemen a tip. Would highly recommend.
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June 2023 by Thomas B.
I will never go to this place ever again. It's a total ripoff. We took my son's car to get the oil changed because the service engine soon light came on. They changed the oil and when we picked up the car I asked them why is the service engine oil light still on the told me they don't check unless we tell them to which I did. He wanted to charge me $100 dollars to check the code. I said forget it. And they wanted to charge me $600 dollars to replace a front axel. I'm never going there again all they want is your money and charge you outrageous prices. We went to Grand American tire to Dave and they were great. No charge to check the service engine light it turned out to be. Loose gas cap. We got my son's axel and rear shocks for a much better price than Mountain View. That place is a rip off.
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June 2023 by Dan Young
Every time I've been to this place I feel thoroughly ripped off. They charged me $150 for a diagnostic to tell me my hybrid battery was bad and they don't work on them. I then took it to Toyota and Toyota told me there's nothing wrong with my battery at all.
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May 2023 by Soyoung Chon
My tire was running low due to a nail, so I called the shop maybe an hour or two before closing and asked if I could get it patched up. They were quite busy, but they still got me a new tire and got me out the door in like 45 minutes. Too easy. I hope I’m not back again, but at least I know where to go.