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November 2023 by Bianca Suero
Came in 9am on a weekday with 1 person ahead of me and it still took them 2 hours just to see me. They also messed up my DOB in my chart so I have to wait much longer than expected. If staffing and nurses are the issue here, this location should be well staffed. I spent 3 hours just to be seen and the processing here is very slow. Go to other urgent care if you want to be seen quickly. This location is not reliable, very slow and not very “urgent”. Providence is a great company but this location shows otherwise. One star or less for sure
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November 2023 by Sandra Barios
I’ve been a patient here several times over the past 5 years and I always receive prompt and compassionate care.
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July 2023 by Tina Billingsley
I had a minor medical issue on the 4th of July. I showed up right when they opened, and I was out in under an hour. The staff and doctor I saw were wonderful! I was dreading how much time it would take on a holiday, and I was pleasantly surprised. The nurse even found a pharmacy close by that was open on the holiday. I can't say enough good things about them!
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January 2023 by Nadya Salazar
Terrible. Dr Dorriz was dismissive and loud. Go to AFC Urgent Care Valencia down the street if you want to be treated with respect.
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January 2023 by Ryan G.
This used to be an amazing urgent care but now it sucks... and that's from someone who used to have Kaiser. Here's what to expect. . Cold service . Inept reception who will not properly input insurance info leaving you with the full bill . Long waits with no one in front of you. . Rude doctors . Doctors who don't care and barely examine the problem while blindly giving antibiotics And I realize this is in California so this last one will probably apply to other practices in the state as well but they are backwardly obsessive about covid 3 years later still like a third world country. I'm blessed to live in a better state where we have safely moved on with our lives. But still we came for an ear infection for my toddler, they were obsessive over him wearing a mask the whole time and kept pushing the covid vaccine on him a toddler! Then they blindly gave him antibiotics without even looking at him. All this plus a long wait time while no one was there waiting but us. They don't care about you here go somewhere else if you can.
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December 2022 by Justin O
This place is horrible. Been there multiple times giving them multiple chances and it’s the same bad experience every time. Every time i go there they try to sell me on covid vaccines rather than deal with the problem I’m there for. Been misdiagnosed 2 different times when the doctor showed complete disinterest once i tested negative for covid. They even prescribed me the wrong medication making me more sick. The large woman behind the desk is extremely bitter and the wait time is whatever they say plus 2 hours.
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December 2022 by Sia Bayat
They made me wait an hour for a flu shot. At the end I asked the front office, how much longer should I wait? 10 more minutes she answered. Asked her to cancel my appointment after an hour. It seems doctors were tired. I heart one of them telling front office “no more patient”. Unbelievable and this is PPO.
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December 2022 by Siamak M.
Only and only for simple flu shot you have to wait an hour to 2 hours. So at this urgent Care, they made me wait an hour for a flu shot. At the end I asked the front office, how much longer should I wait? 10 more minutes she answered. Asked her to cancel my appointment after an hour. It seems doctors were tired. I heart one of them telling front office "no more patient". Unbelievable and this is PPO.
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November 2022 by Crissy I.
Longest waiting urgent care I've ever had to experience. So many working people walking about, so little care. Going into the third hour of waiting just to get a finger x-rayed.
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November 2022 by Janet D.
I use to be a patient at this place but not any more! When you have a 10:45 appointment (on a Sunday) and don't even get called in 2 1/2 hrs later, that means I am done with them! No one let you know how long the wait is or anything. When you ask how long before you get in & they keep telling you- there are 2 ahead of you (asked twice) DONT GO HERE!!!!
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November 2022 by Sam J.
I just left this place feeling humiliated and disrespected. Donna Dorriz, DO is rough and rude.
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September 2022 by Ken Rothstein
I am a health provider and cannot believe the incompetency of the PA my wife saw 2 weeks ago. The PA, Jessie, misdiagnosed a case of ocular herpes (shingles) for a corneal abrasion. He told my wife that she had an abrasion and if it didn't clear in a week, seek either an ophthalmologist or optometrist. I took her to see the ophthalmologist the next day and he couldn't believe that Jesse couldn't tell the difference. You can lose your sight from this if not caught early and treated. These guys don't know what they are doing! The attitude of the front is also horrid, they act like they are doing you a favor. What is worse I notified them and they basically brushed it under the carpet.....did nothing. Real professional. They deserve a zero!
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September 2022 by Benita T.
It had been a while since I had been at this facility and my issue was not urgent so I called ahead of time. They do not make same-day appointments but I was allowed to go in as a walk-in. The front receptionist was friendly and informative. The doctor (Dr. Pin) was great. My only negative comment was that they do not allow anyone to wait inside. We have had triple digit temperatures for weeks now and I was sweating and dripping wet by the time I was called in for my appointment. I understand the need to be safe and the concerns regarding COVID. Next time unfortunately, even though I like this facility and I like the care that I receive, I will probably go to another facility that allows me to wait inside without being baked outside. Thank you.
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September 2022 by Nancy Diosdado
It was my 1st time here and staff is so rude they need extensive training in costumer service. Now I get why they have such a low rating. I ended up leaving I did not even finish the phone check in. Will not come to this place ever again. Now I know why they are empty compare to other urgent care facilities.
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August 2022 by vanyo despotov
This place is terrible they see someone coming in at 7:30pm, they close at 8:00pm lady tells me sorry we stop taking patients at 7:15pmI feel terrible for anyone that goes to this place.Terrible terrible way to treat your customers who obviously need help !
