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March 2024 by Vanessa T.
The staff is always friendly with smiles on their faces as soon as I walk in. No matter what day or time I go in there they always greet me and when I leave they say have a great day. It's just great to know that if I'm having a bad day and I need to go to Shell at that location they will brighten my day.
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January 2024 by Susana N.
Got here to pump gas before I went home, got out of my car walked to the pump to pay and as soon as I was going to put my debit card in they turned off all the pumps. Rude. Never coming here again, what awful service.
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September 2023 by Kelly G
You can’t get them to print a receipt even if the machine says see cashier for receipt. I was handed a small piece of paper for the car wash that said $0.00. I said I need the one that says I paid. She said that’s all I can give you. When you call the next day to talk to someone else to see if it’s possible to get a legitimate one they don’t answer the phone. I’ve called 3 times today.
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June 2023 by Bebe D.
BROKEN DOWN CAR WASH The car wash is old & busted. It's the OLD kind where you pull in and stop, as opposed to the NEW ones like the one near my house, that pulls you through by your tire. So, I pulled in, obeyed ALL the green lights, red lights and the apparatus moved back and forth over my car and it never cleaned the front OR back and only did the sides. What's more is that it left black smears and spots all over my car. SEE PHOTOS.
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January 2023 by Ana A
Best place to visit and enjoy the great new employees always smiling. The cashier lady is always greeting and offering the best sales for drinks and snacks. Best so far! Great coffee too.
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December 2022 by Anayeli Rojas
Great coffeelove the service is very clean
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December 2022 by Gloria E Rodriguez
Nice serviceNew management.Very friendly
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April 2022 by Louis Green
Decent staff, great item determination, really feels like a "comfort" store.
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January 2022 by Mahesh Shinde
Gas is cheaper compared to other places. Restroom was not clean and no napkins
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December 2021 by gourmand h.
Pumps are frequently broken or won't accept a credit card requiring that you go inside to pay in advance. Clerks don't always wear masks. Often out of paper for receipts.
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August 2021 by Jacklyn S.
Went to this gas station on Sunday am to get gas and a carwash. We paid for the gas and carwash at the pump then proceeded to the car wash entrance to see orange cones blocking the entrance. We parked our car and went inside to inquire and were told it was closed for repair. I then asked why there were no signs at the pump indicating this as from where my car was located were could not see the entrance. The lady who was working was so rude and condescending and said "Hello" " you don't see the cones"? in such a rude manner...then said no refund you can come back in 2 weeks and get your carwash when its fixed....and gave me a receipt. I can't believe you would employ people that talk to someone like this?? It can't be the first time she has behaved this way. no customer service skills whatsoever...I won't ever be returning to shell on lyons in Newhall for gas or carwash!!!!
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May 2021 by Paula Bell-allen
Come here all the time but not anymore. There’s always a problem with the pumps I’ll get $.15 off the gallon and every time I put I lose money because their pumps are messed up. Dam idiots
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August 2020 by jack yoon
different prices on the billboard then on the pump, not honred. left.
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December 2019 by PatrickJ T.
My backup gas station in Newhall when Chevron is too busy. Their mini mart is small, but they carry all the essentials. Normally, they have the same gasoline prices as Chevron. So if you don't mind having gasoline with no techron, then go next door to the Shell station.
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November 2019 by Selena G.
So someone use my debit card at this shell which is weird because I still had my physical card on me so they probably paid with the scroll a piece of paper with my card number on it and I just called this afternoon and the b**** who answered the phone literally was just like no and then she hung up on me without answering any my questions like I live in San Diego I live nowhere near here and if someone just showed up with the scrolled up piece of paper using my f****** debit card like really