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October 2023 by Ryan M.
Was in here to exchange a dress that my wife she bought one day ago we went in dress unworn it does say on there receipt that there is no exchange policy on dresses which I understand my wife is pregnant and we just wanted to exchange for some other pajamas since my wife is pregnant the lady's were rude and didn't even hear me out I have a very big influence on Santa Clarita and will make sure this store makes it on whatsupscv instagram page to let people know of the unfairness of this store I would understand of the dress was worn but it wasn't and the fact is my wife shops hear all the time and we will boycott this store and will make sure that all of Scv valley hears about our horrible experience
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September 2023 by Dulce C.
Went in & said " Hello " and didn't get a response ,thought maybe she didn't hear me .Didn't get asked if I needed help or anything. She then proceeded to slam hangers at every rack I was looking at , so rude. Horrible customer service.
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May 2023 by Casey C.
I was in a few minutes ago and the young girls were so incredibly rude to me when asking about why my receipt was different than the tags. The young girl with glasses started an argument with me in front of my daughter and when I asked if there was a problem she said clearly there is and proceeded to talk about me to her friends that were in the store. Before I knew it I had four young girls rudely making comments to me and borderline to fight me in front of my child! This place is a rip off and I have never experienced such horrible and rude service!!!
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December 2022 by emmanuel “Iroshima777” martinez
?? there are good merchandise ?
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October 2022 by Milagros Jadrošić
Love to buy some staff here at my hometown.
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October 2022 by cynthia morgan (Cynt)
They always have nice stylish things, and the ladies are friendly and helpful.
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October 2021 by Chaille K.
First time discovering "Surprise" clothing I was waiting for Charcoal BBQ next door. Popped in for a second then needed to leave since my party was called for seating. Thought to myself, I'll be back. Second time came with my daughter, she picked out a cute night set. I grabbed some eye lashes. This is a pretty tradition Korean clothing spot. Like fashion Q, forever 21, Boomy, LUV, etc...Recommend for simple cute fun outfits. Date night, kids first day of school. They have variety of options, anyone who complains cheap clothing. This is the same shit as any other place. If you're looking for high end quality goto Bloomingdale's, Nordstrom or a luxury brand. Third time I had came in today. Just for some lashes. I was greeted right away, looked around. The employee today helped me out so much. Had asked her on her opinion, on multiple things. Felt like she was being honest, which is a plus for me. I was more bothering her, they have no problem giving you your space here so you can roam freely. Walked out with " eye lashes of course, few shirts and some jeans. Customer service was great so I'm okay drive out this way for just " eye lashes" again. Next time I'll get her name, if you see this thank you again for all of your help! You're amazing and Surprise is lucky to have someone like you.
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August 2021 by Jessica J.
Do not buy clothes here. Poorest quality clothing I have ever seen! Also store owner and all people that work here are not aware of how customer service works. The pants I bought ripped on the first day I wore them, brought it back to the store and owner says "the store policy is on the receipt that clothes must be returned in the same condition as they were sold for returns/exchanges" well I would have already had to buy the cheap clothing to see this policy. This store is a scam. You'll have better luck shopping online or even the dollar store.
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May 2021 by Genesis 0.
I love everything about the store the customer service is amazing the lady's that work there are so respectful and helpful.