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February 2024 by Manny L.
Horrible experience this morning (12pm). Came in looking for a bottle and asked one of the girls up at the front for help and she instantly gave me attitude and rolled her eyes when I asked if they can check again. She then talked to another co-worker and kept looking at me with attitude. They are very unprofessional!!
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January 2024 by Colette Hyder-Dean
Absolutely love our new, shiny store. Very spacious and classy. They have a HUGE selection and everything is well laid out. There are experts on hand to help, should you require it and they are all super friendly and helpful. Definitely our go to store for all things boozy ? A solid 5 star store ?❤️
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January 2024 by Monica S.
Total Wine & More is known for its extensive selection of wines, spirits, and beers. The store often offers competitive prices and a knowledgeable staff to assist customers. The spacious layout and organized sections make it easy to navigate. However, experiences may vary depending on the specific location. Overall, it's a popular choice for those seeking a diverse range of alcoholic beverages.
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January 2024 by Gary Rakestraw
Great place to shop with excellent prices and people
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January 2024 by Ana R.
I definitely recommend this place for all your drink needs. So much variety and the prices are very good. I like walking around to see what else I could try. The staff is very friendly and helpful. And everything is very well organized and clean.
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January 2024 by Monique L.
The manager Kim is extremely rude and harassed me before i left. demanded my id even thought i wasn't buying anything. i then called the store to make a complaint and she hung up the phone not once but twice. worst service ever, she needs to retire!!! if she gonna be that grumpy
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December 2023 by Segun Olusanya
New liquor store with vast selections of alcoholic products and everyday accessories.
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December 2023 by Tony Hester
The selection of wines and spirits are amazing. The store is well organized and the staff is very knowledgeable. There is ample parking.
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December 2023 by Tara Magee
Very nice store, well stocked and staff available for assistance very quickly.
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December 2023 by Rae A.
This store is the absolutely the worst !! We have been trying for a month to get a certain bottle !! They simply don't care in helping us get it !! They alway have an excuse and we even we told it would be available at a certain time and day we showed up and a rude heavy set girl was so rude yes I said it again Said well basically we just need to keep checking in I honestly can say the only person that I believe was honest was Kim I got what I want from Northridge location picking up tomorrow but I have to drive 14 miles to get it !! This store sucks got to BevMo The rude person was rude rude !! Take your money elsewhere really !!
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December 2023 by Alex M.
Second time trying to use their coupons that are emailed to me, but the staff are clueless on how to use these. There is always some kind of excuse why the coupons are invalid. When I go to BevMo all they need is my phone number and they apply any coupons that are available under my account. I don't understand why Total Wine makes it extremely complicated. I don't see the purpose of sending me these coupons if I can't use them. I think I'll be purchasing my alcohol at BevMo from now on.
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December 2023 by Katrina F.
First time coming in here. No obvious disclaimer of their "group policy" that everyone entering needs their ID present for any member of the party to purchase, even if ur just husband and wife (because I totally understand checking a party looking group if need be). And I wasn't even next to my husband when he was ringing up, I was already walking toward the door with my family when the cashier holler'd at me to come over for an ID check. Like whoops, my bad, sorry it was supposed to be a quick errand. I don't always bring my all my belongings for a quick 20 minute errand especially if I'm just there to accompany to my husband. As a first timer, my first impression: this lack of transparency at the door or obvious signage leads people to waste time, get excited about getting something, then get embarrassed and get booted out. So yes, it's a hard 1 star for me. Side note: It was also news to my friends & family that Total Wine does this. And in their experience with other retailers, they have said at least BevMo has checked ID at the door or at least gave warning the door by the greeter so that others can wait in the car. And they haven't had any similar experience at other liquor retailers. So now my 1st impression spread a sour taste to others that haven't been to total Wine, or for those that had been, but wasn't aware they done that. Also, don't bother giving me some "business owner" bs response. Don't worry, I get it. I understand the need for the policy. Just make it more apparent when walking into your store so you save the embarrassment and not have new people such as myself, waste our time.
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November 2023 by Roses Soy
Very polite and professional. Reasonable prices.
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November 2023 by Paul Dom
My girlfriend and I walked in here, picked up some NON ALCOHOLIC wine and a bottle of remy. At the cashier we were both asked for our ID, I had mine to present but unfortunately my girlfriend had left hers at home. We were told we both had to have IDs, for the alcohol, sure I understand MAYBE even though no other store does this nonsense but fine. You can imagine my surprise when we were told we also couldn’t purchase the NON ALCOHOLIC wine at the register either. Absolute nonsense… I walked down to the target 30 seconds away and purchased grape juice with, believe it or not, not having to present IDs lol. I had Gatorade in my cart as well, the lady looked me over after she scanned it and thank god I had worn my human over the age of 1 suit today so she felt it was okay to sell it to me.
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November 2023 by Pavel D.
This place requires you to have an ID to buy non alcoholic beer, keep in mind, non alcoholic beer, almost like a soda or juice. If that doesn't irritate you, I'm not quite sure what will. Idiotic. Wouldn't come back here again even though both of us are of age.
