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February 2024 by Andrea Post
Their customer service is exceptionally amazing! I’ve had good experiences with them. I highly recommend them.
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January 2024 by Fern *
Thanks to Oliver and his crew for their great service and excellent customer care.
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January 2024 by steve upton
The customer service is outstanding. They have a great selection of merchandise. The staff is very friendly, attentive and knowledgeable.
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January 2024 by denny chavez
Only giving a one star for Oliver being unprofessional. He implied I I was responsible for breaking my frame and when I asked for more time to think about buying a new frame he was willing to offer at cost, he said “tick tock”. It’s a lot to spend and I wanted to think it over.
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January 2024 by DOMINIC RADECKI
Excellent staff. Knowledgeable and helpful. Omar and Humberto provided excellent customer service.
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January 2024 by Lucky Nadal
The staff here is very friendly and helpful. Knowledge as well and a very great atmosphere.
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January 2024 by Jim Russum
Whenever I’ve had an issue, arise, Trek has always done right by me. The repair estimates that are provided, are also honored when you pick up your bike.
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December 2023 by Robert Campos
Great staff, selections and competitive pricing! Ask for Humberto!
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December 2023 by Lizandro Mercado
Highly recommend TREK in Saugus, Santa Clarita. Staff is very knowledgable and very friendly service.
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October 2023 by Greg Moser
Everyone in the sales and service department were very knowledgeable and helpful. Great shopping experience.
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October 2023 by Andres Garcia
I worked for these guys and liked them. Had a frame crack, started warranty. Spoked with someone about getting my it going, they no longer work there and leave me 2 months with nothing. I message them again and they said they could help me out. 8 weeks later they get the frame in to their shop and they’ll ship it out. It takes 2 weeks to get shipped because employees have races and couldn’t send it out promptly. Upon sending the address wasn’t copied from email correctly and leading to 2 week long shipping holdups. It was cool working for these guys but the warranty process has been quite unsatisfactory. Would have hoped for better out of a local shop and an american brand.
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September 2023 by Colleen Bigler
Knew nothing about electric bikes or bikes with gears for that matter. Humberto helped me feel comfortable and educated me. Very friendly knowledgeable and patient!
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August 2023 by juno max zoey
Humberto was very patient with me. He took his time to explain things…no pressure selling. He also helped me find the right size bike for me, and for me. Thank you Mr Humberto
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August 2023 by helgar Pedrini
We took our two bikes for a routine service on Monday and I was told they will be ready by Friday. Friday came and go without hearing from them so I call and they said sorry but the bikes are not ready and they will finish the service on Saturday, again Saturday came and go and no bikes but they will be ready on Sunday. I call on Sunday and was told they don’t have service work on that day, so why someone told me they were going to be ready on Sunday??? Very poor costumer service, I’m not planning to take my bikes there any more, they are other places that seem to be more profesional and eager to please the client.Do yourself a favor and avoid the frustración, go somewhere else.
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July 2023 by peter bognot
Just purchased the 2023 Allant + 8S, from Trek Bicycle Santa Clarita Saugus store and I was very pleased and satisfied with the customer service. Omar is one of the sales guy who helped me decide to buy this bike with no pressure at all. He is very knowledgeable, very helpful, excellent attitude, he made me test ride it and it is very powerful, solid and steady. He is very pleasant to talk to, he makes himself available to show me this bike and very thorough and melancholy . He is also very hands on in terms of showing me many comparisons and advice to test other brand as well and I did. I found this bike is what I need. What I like is the support from the team, Omar is the guy I can count on if I ever need anything on my bike and that is important, a great customer service and their workmanship is superb. Having that peace of mind that anything happens to my bike I know where to go. Thank you Omar, great work Bud!
