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February 2024 by Jackie KapMont
This UPS is my favorite ! ALL the associates here are wonderful and have a great sense of humor. Always so pleasant, welcoming and beyond helpful. Thank you for being my sunshine during every visit and managing all my crazy package delivers.
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February 2024 by Alex Liu
Fast & efficient service.
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February 2024 by Gayle P
I've been going to the UPS store on Magic Mountain Blvd. Valencia, for years, and I think the staff are wonderful and can't recall when I've ever had bad service.
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February 2024 by Aron “Art” Lasky
The rep at this store, this morning, went above and beyond to help with my various shipping needs and was very considerate making my shipping experience smooth and satisfying.
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December 2023 by Ed Brauer
Don’t go here if you’re old. The staff here are not respectful of the elderly. No wonder they only have 2.5 stars. I do thousands of dollars worth of business annually with UPS and their drivers are some of the best people I’ve ever worked with. Professional, hard working, courteous and respectful. The male workers at this UPS Store not so much.
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October 2023 by O H
Kathleen is a nice woman. Had to get a label printed out because of my return so I was having trouble emailing it to the store and she helped me free of charge. Thank you!
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October 2023 by R L 2
I know they hate doing Amazon returns, but this store makes it very obvious. She literally just waved me over and when I told her “you guys have a good weekend” I got zero look, zero smile, zero reply. Quit your job then.
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October 2023 by Saad Bakhaya
The worst notary service. Either they are not available or you go wait in line for 30 minutes and they don't show up.
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October 2023 by Danielle English
Nice staff in store, I walked in just before they closed on Saturday, she helped me forward/email a return label to store since the barcode photo wasn’t working. (Technology doesn’t always work! Next time I’ll print the label and have it with me.) Didn’t catch her name, older gal — like me — knowledgeable and great customer service. Thank you!
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October 2023 by diana Robinson
Idk if it’s the management and how they treat their stuff but the staff has no customer service quality is at all.
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September 2023 by Rudy Serna
Every time I come to this location I get helped by a rude old lady. Very unprofessional and seems like she hates what she's doing and takes it out on customers. I hope I didn't have to come to this location.
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July 2023 by C. C.
I try to avoid this UPS at all costs. The employees that work there are not the nicest and seem very, very VERY unhappy and stressed. If you take one extra second to pull up your return QR code, misplace the tape, or take 2 seconds to grab your Amazon return... the employees will scoff, eye roll or appear very tense and agitated. You'd think you're in an ER room with how stressed they seem. Drive a couple miles up to Bouquet. They're nice, patient and open on Sundays!
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April 2023 by Charlene Sherman
I would have given a negative rating if possible. For several years, I came to this store because of its convenient location, and each time I left thinking how rude and unprofessional the majority of the staff was. The last straw, I had an issue with a package delivery (shipping from this location) and had to reship it. I went to the UPS on Tesoro. They charged me $11 less than the other store for the same shipment. I wonder how many people have been overcharged by this River Oaks location? I can see from the comments how many people have experienced extremely poor service.
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January 2023 by Emily G.
I'm surprised this place has such a low rating. I know nothing about mailing anything. I barely make it down to my own mailbox. Every time I come in a just put what I need to mail on the counter and ask what now?And they're always so friendly and helpful! And the wait is always shorter than the post office. Highly recommend this place for any mailing dummy like me.
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January 2023 by Liz T.
Awful experience with the notary service associate Cary Friedman. So impatient. Unprofessional and cursed under his breath. I get it's holiday season but be professional. The other employees were patient and kind.
