Victra, a Verizon Authorized Retailer in Valencia, CA, is committed to providing a positive customer experience. Customers praise the knowledgeable and friendly staff, especially staff members like Danielle and Kevin, who go above and beyond to assist. Danielle is known for her excellent service, patience, and ability to explain details clearly, helping customers with phone upgrades, troubleshooting, and additional purchases. She quickly resolved a connection issue that tech support couldn't fix, demonstrating her efficiency and care. Kevin, even close to store closing time, dedicated over an hour to help a customer replace a broken device, showing kindness and patience. Customers often leave satisfied with their visits, mentioning the variety of wireless devices available, including phones, tablets, accessories, and device protection. The store aims to connect technology to life in a trustworthy and fun way, making every experience both profitable and enjoyable.
Samantha was extremely knowledgeable and helpful. I'm very thankful for her help.
My phone was having issues and she helped me upgrade my plan in a way that saved me money. She also helped the time pass while we were waiting on my phone diagnostics.
Thank you so much!
December 2025
Ray and team went above and beyond to help my wife and I get our iPhone 17s. Would come back here for all our future phones
November 2025
Friendliest and most efficient store I’ve visited in a while. Also well stocked with accessories, so it’s cool to while away some time as you wait.
