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December 2023 by Frank M
My wife and daughter love it here. The prices are fine and the store is very well maintained aside from the holiday mess, which is expected.
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March 2023 by Amanda Ly
Really poor service, girls are unhelpful and seem to just stand around having personal conversations. Took a longtime to get checked out and cashier deliberately tried to check out someone behind us
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December 2022 by Don D.
Hours listed online do not match actual hours. Online says 9 but they don't open until 10. Yelp says 11, lolSome of the workers are rude. The quality of service from this location has gone down in recent years
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November 2022 by Angela G.
Seems pretty unorganized but at least my order was ready when it said it was. I placed an online order so I didn't have to pay the shipping and drove up here after work.We walked in and the check out is all the way in the far back left corner of the shop. We headed over to it since we still had to grab dinner afterwards and wanted to be in and out of here quickly.The entire check out area was full of what looked like "go backs" or stuff that needed to be cleaned up or returned. No one was standing behind the counter or around the area/room for that matter. We waited a few minutes and not a single worker to be seen. We walked to the middle area which had the tiniest little booth thing that had 1 worker helping a customer. It was odd because it seemed like a customer service booth or something and not a check out site. We stood around and waited till we finally saw two workers standing and talking. We walked over to them but then they walked away and we just followed to see if we could get their attention to pick up our order. Finally one of them turned around to help us out and we let her know we needed to pick up our online order and she told us to head over to the middle to retrieve it. Basically told us to go back where we were. We rushed over because it seemed like there was a long line now and stood in line. Shortly after, another worker had my online order bagged up, checked my name and ID, and made sure I had the right item. If only someone else was around to help in the first place but glad I got my order. Giving an extra star simply for getting my order pretty "quickly" after finally getting in "line" and with no issues to the order itself. Probably should've just paid for shipping to avoid this nonsense. IG: @ammysalamii
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November 2022 by Gessele M.
Manager was rude. Slammed my items back on the counter and said I should've told her I had more items to return so it could be "easier for her" when I literally told her in the beginning before we began the transaction that i had multiple items to exchange and return. Employees were nice, though. But that manager was rude and disrespectful.
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October 2022 by Rina O.
This review is for Ashley specifically from the PINK Store She is amazing I had and exchange she helped me better than I was expecting she was helpful and kind with excellent customers service I definitely will go back to that store and I will recommend friend and family to go to that location only Thank you so much Ashley
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June 2022 by Hannah A
Always running out of stock and bad staff.
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May 2022 by Tierney Ballard
Excited they were doing fittings when we went. We've been guestimating my daughter since COVID. They were super helpful and we were able to get her some actual bras that weren't sports bras. Great place as always.
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May 2022 by Gohar M.
Really horrible Victoria's Secret branch. I purchased couple bras Sunday and I was measured and resized. I needed to try it on and make sure that it fit right before purchasing. The girl helping me told me that fitting rooms are closed because they are short staffed. Today is Wednesday, I came back to exchange for a different size and drove over half an hour. I got there 7:05pm. The girl in the front told me they are closed and I told her the situation of them not letting me try on the bras before purchasing. I then asked for a manager, who came to only tell me the same thing. Mind you there are still several customers inside and I had to only get the same items in a different size. I asked for her name and of course she said she can't give her name out - how convenient. I worked with Victoria's Secret for almost 3 years myself. Please get better management and not hire young kids who have no leadership skills or know anything about management. I guess it's better to lose a customer than to do the right thing. Shop else where. These bras aren't worth the price nor the service they give. The manager had a septum piercing just to clarify who it was since she had no professionalism to give her name. You can report their employees on this site: She definitely spoke rudely to the wrong person today. I have already called and reported her and went in depth about what happened Sunday and today.
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December 2021 by Yanelys
Victoria’s Secret is always a good choice to pamper yourself. I even like just going there and admiring the items that they have on display. The girls at the store are usually pretty nice and helpful. I have had only a negative experience with one girl who was not helpful at all. However, if there is a promotion you need to be careful and sometime asking for the items that are included in the promotion is needed. I could not say that it is intentionally, but it is just a little disappointing. Hopefully this has only happened to me ?
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November 2021 by Patrick Comey
Quality clothes but not cheap. If you sign up for their credit card, you'll get some good coupons and discounts to get you to come back.
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November 2021 by Mary Morena
Las promociones muy bien
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October 2021 by Angel Marquez
Emily was amazing helped me gave me what I was looking for and went to the back to find additional sizes for me. Amazing experience.
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September 2021 by Yane
Victoria’s Secret is always a good choice to pamper yourself. I even like just going there and admiring the items that they have on display. The girls at the store are usually pretty nice and helpful. I have had only a negative experience with one girl who was not helpful at all. However, if there is a promotion you need to be careful and sometime asking for the items that are included in the promotion is needed. I could not say that it is intentionally, but it is just a little disappointing. Hopefully this has only happened to me ?
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September 2021 by Daniel Monteleone
Best lingerie store in Santa Clarita
