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June 2023 by surfer b.
Super duper from start to beginning except gentle readers Word of Wisdom get the mattress after the first or second visit do not wait several years like I did because I have never slept better on the new organic mattress. Very very grateful made in Santa Cruz and super duper. Gustavo delivery Angel was efficient on time and totally professional. Very comfortable well constructed and very grateful for my perfect nights sleep. Pardon any funky text typos Google voice activation is not is accurate is one would think. Pleasant from the beginning until the delivery and locally owned business close to Staff....)
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June 2023 by Lisa Kennedy
No frills mattress store with very helpful and friendly staff. Worked directly with the owner to find the right firmness with our mattress. Prices are a bit higher than your standard mattress store, but the mattresses are made to your liking with good quality materials. Took about 1 week to get mattress available and delivered - best sleep ever!!
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April 2023 by John L.
I walked into this business looking for a full size box spring. After listening and suggesting several alternatives they had exactly what I needed in stock, reasonably priced. Delivered and installed within 20 minutes of entering the store! My guest room is now complete!
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February 2023 by M Telus
I bought three beds and two mattresses from this company over the course of the last couple years. I am very happy with my experience with them. One of the mattresses I bought is a custom made mattress. It feels so good! The price was affordable, comparable to what I've paid at the typical mattress stores. We initially bought a firm mattress and then changed it to be slightly less firm. The process was a breeze and the customer service was excellent. They set up the beds and they feel so stable, no squeaking, and very good quality. Delivery and set up was also a good experience. I'm SO glad I purchased a mattress from this company. I'm sleeping so much better now and it has really made a difference in my overall mood and health.
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December 2022 by Caulen Carlyle
Our futon broke within 3 weeks of us owning it, only from us sitting in it a couple hours a day. A hinge broke and it rendered the "couch" setting useless. We called the owner and he never got back to us, never did anything about it. Don't get me wrong, it wasn't the most expensive but when you're spending $700 you expect it to work how it should. On top of that, the owner accidentally refunded me our delivery fee twice after I canceled it, and made me come back to the store so he could charge my card again due to his mess up. Sloppy business practice and it left a very bad taste in my mouth. Steer clear of this place unless you wanna get put around the ringer and have a useless piece of furniture taking up space in your house.
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September 2022 by Michelle Z.
Dan was super helpful. He kindly walked me through all the choices and pricing. He patiently answered all my questions. He even worked with me on pricing concerns. The bed and frame I selected was not going to be ready as quickly as I needed the bed but he easily found solutions. Dan even allowed me to make modifications after initial delivery to improve our comfort. There was one hiccup over delivery instructions which amounted to a communication gap but was rectified. The delivery team came three times in total. They were efficient and pleasant. Ultimately I'm happy w the bed and frame and glad it's a local business.
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August 2022 by 0 0.
Great locally run business it's been around forever a they do a really good job with customer service follow up and quality. Support local stores and family run businesses like this rather than Costco if you can they do a really good job and they're a great run business with great customer service and selection and supply. They will run a little bit more but it's definitely worth it. Thank you.
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August 2022 by Farid Zakaria
I have not even received my mattress yet however I feel compelled to write a review. (Will update if anything changes)I'm trying to find how to put this without sounding exaggerated. Purchasing a mattress with Dan changed my world view on sales and mattress buying in general.I feel fortunate to live in Santa Cruz and to have found this mattress store.
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June 2022 by Sue R.
This is the best place! And Dan is so nice and helpful! I had the cushions redone with foam in my couches and they did a fabulous job! They are like new couches! They were done right on time and look just great! I highly recommend this place! And if I ever need a new mattress or futon I will definitely go back!!
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April 2022 by monica t.
I absolutely love my mattress. So glad that I canceled my order at one of the chains and was able to support local and get exactly what I was looking for customized to my needs.
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February 2022 by Carmen S.
Great costumer service and such a comfy mattress!! I definitely recommend this place. Being able to customize our mattress gave us way more confidence in the purchase, and the prices are comparable to any other.
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September 2021 by Cassandra Sprenger
I had a great experience buying a futon here! I went to look a few times and then I ordered one. I scheduled delivery AND set up because I am spoiled like that. They can exactly within their window of time and the guys who came were super nice, covid safe and helpful. They set everything up. There was an unexpected scratch on the futon and they showed it to me and offered either a discount or to replace it. They set everything up and even added felt pads to the bottom of the futon so as not to scratch my floor. Then they showed my how to use the futon. I was really impressed with the service and so far the futon seems great as well. (Haven't slept on it yet, but it seems comfy.)
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August 2021 by Melissa C.
When I needed new beds for my family after the CZU fire, a friend recommended Bay Bed and Mattress. I could not be happier with our Cal King and twin bed. Dan helped us select the optimal mattresses and considered our preference for all natural and organic materials. They made our beds to order and delivered to our new home in less than a week. The Cal King was made to suit the firmness that my husband and I prefer on "our sides" of the bed. The twin is perfect for the bunk bed it was ordered for and we will surely be back when our son is ready for the next size up. I was so glad to be able to shop locally from a small business and find affordable quality that was competitive with the bigger box store in town!
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August 2021 by teel b.
We bought our queen-size Bay Bed mattress and box spring about five or six years ago. It served us very well. It really has helped with my back problems. Plus, it has genuine 10-year warranty, as was recently proved. We just moved to a new place. After the move, the surface of the bed was wavy and there were troughs on each side. Bay Beds quickly sent out a crew (Gus snd Diego) who examined the bed and determined that there were two issues due to the mover. The movers had put the box springs upside down, so that component wasn't doing its job. Also, the inner coils had shifted during the move. They quickly put everything to rights and were very cheerful and kind, explaining each component of the bed and how it all works together. Clearly, they have a lot of pride in the beds and in how they serve their customers. I've always recommended Bay Beds to family and friends without reservation. My sister got one two rears ago and is super happy with it. My confidence in the company and the mattress set quality is even greater after this latest service. The product is great and the customer service is top notch.
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June 2021 by jared Lyons
Still enjoying our mattress after 10yrs. I'm going to get another layer of foam for firmness on my side soon. The sheet of foam is around $10 and worth it. Great mellow helpful crew here.
