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March 2024 by Vivien G.
Jailene the best! Everyone is so helpful and accommodating. Recommended! I dont go to any other place for rental car!
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February 2024 by Jerry bluett
These guys are so helpful Great crew
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February 2024 by Mitchell Sturtevant
The staff is very friendly and efficient. The only thing that could've been better is if they filled the tank more on the rental, but I was warned about that. I'd recommend them for your rental needs.
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February 2024 by Kimberly Nobrega
360 degrees awesome. Took my car to the shop, Enterprise showed up early, my car was fixed, left rental at shop and drove home in my car. Seamless service... and BEAUTIFUL RENTAL...More than I expected.
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February 2024 by Carl Desoto
Great selection of vehicles, very professional and friendly staff. Clean cars.
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February 2024 by Summer Carney (Santa Cruz Cleans)
Great renal experience. The car was in great shape upon pick up. The staff was extremely helpful, professional, and helpful. The communication and phone service was also amazing. If you are looking to rent a car, this is an excellent choice.
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January 2024 by Ty D.
Bruce Atkins is the man!! Went fast and easy. I recommend enterprise in San Jose, Ca airport.
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January 2024 by A Shafaghi
I appreciate the Enterprise staff at Ocean St, Santa Cruz, in particular Gerry (or Jerry) who not only helped me significantly but very cordial ?
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January 2024 by Kimberly Stevens
bait and switch, "upgraded" means your booked car isn't available so we're upgrading and CHARGING you the difference(!!) additionally, the cars are equipped with cheap batteries. We had to call to get a jump and then CHARGED for that (??) What? It ruined our departure time by hours and we were scared to ever stop the car for fear of being stuck on the side of the road. Horrible experience! When I called to express my complete dissatisfaction, I was offered $10 off. I just cannot. Too many options for car rental companies that actually care and offer customer service.
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January 2024 by Ann T.
These guys rock. We needed a rental SUV for several weeks while our Subaru SUV was being repaired after a drunk driver damaged it. The drunk driver's insurance company, State Farm, was supposed to cover this with a comparable vehicle, but that company screwed up every step of the way. Enterprise employees at this location, especially Joseph, were super helpful, explained everything, and were positive and upbeat, which sure helped our mood. Joseph also helped us make State Farm authorize the correct vehicle after we'd been driving a much inferior one for awhile. As someone else said, the location is always busy, but the staff is always helpful and positive. We will definitely go back the next time we need a rental.
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December 2023 by Reid Macdonald
Joseph and his team have been spectacular in how they addressed my rental issues (not a fault of Enterprise), and provided world-class customer service.
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December 2023 by John Roevekamp
Friendly staffs, quick assistance, clean car with great performance, all at a good price, I have becomea loyal customer.
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December 2023 by Json “J-Gante” Salas
Awesome customer relations at the desk and at the time of return. Opened on Sundays is a major plus and having the inventory to supply needy customers, is a BIG help.
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December 2023 by Sarah Pierce
I rent a car often for work and I must say that this Enterprise location has the best customer service of any rental agency I have ever been to. Huge thanks to the fantastic staff for their positive energy and generous assistance!
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November 2023 by Nathan Newman
The Ocean Street Enterprise team always provides great service. They are always friendly and helpful. And I greatly appreciate that they are always willing to spend a few minutes walking me through the idiosyncrasies of the rental car. Nate N.
