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June 2024 by Stephen Dettle
These guys are the Best !!
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June 2024 by Tate Middour
Don't waste your time here, they wasted mine.
Brought in 4 new tires for them to mount and balance. Had an appointment at 1pm, showed up at 12:50. As my car was sitting in the parking lot, I saw at one point 3 or 4 techs working on one car. After an hour of my car sitting untouched, I asked if they had an ETA. Only then did they pull my car into the garage at 2:15. over an hour after I arrived.
They finally finished at 3:30. 2.5 hour wait with an appointment. To make this even more frustrating, I watched 4 customers come and go after I arrived.
No staff even mentioned or apologized for the long wait. I was the one to bring it up and still no apology or acknowledgement.
I am no long a Firestone customer.
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June 2024 by Sthepanny Pardodiaz
Bad, I went to deflate a tire, it took almost 2 hours.
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May 2024 by Scott Berlin
Place does excellent work and Gino(mgr) is very knowledgeable and does a great job.
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May 2024 by Rachel Cordero
All of the Firestone associates I spoke to were incredibly kind and understanding and patient. Perfect service and attention to detail!Thank you!!!
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May 2024 by mmeislah mmeislah
I had a flat tire and called Costco and was put on hold for close to 20 minutes. Once I called Firestone and they were able to help me right away. They had to get the replacement tire from another shop which took awhile, but Brandon at the front desk was extremely accommodating and applied a coupon for my wait. Super friendly people and great service!
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April 2024 by AK Skin
This is thee place to bring your vehicle. It's the last place you'll ever have to go . One spot , everything done. No lies, very straight forward people. I can't stress it enough, there's no better feeling then to know your vehicle is taken care of right and I loved that they keep track of what and when to check in so you never have to worry about what state your vehicle is in. Very thorough on providing information and explaining too. Thank you guys so much! One less thing in life to worry about.
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April 2024 by Mikie Collins
Was not given all coupon discounts available on my Firestone card after requesting they be included in final cost..had $10.00 oil discount available
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April 2024 by Thomas Bird
Devon was absolutely wonderful. He is a superb employee. So efficient and so nice and so helpful. Thank you so much. We will never buy our tires anywhere else.
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April 2024 by Ian Chronister
Honest and helpful. The rack and pinion on my son's 2005 dodge ram died on a Saturday and he was stuck in Santa Cruz until it could be fixed. Firestone was the only place that could help him on a Saturday, and had him back up and running by early Monday. They also identified a few issues with the last install (failed after 5 months) and gave a quick fix to his radiator leak. Will go back to them for future auto repairs
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April 2024 by Kate Kiesz
Everyone here is always so kind and helpful. They are direct about what needs to be done on the car and fast to get the job completed. My go to place for regular car maintenance.
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April 2024 by Dale Nelson
They checked out my dashboard warning light and added some air, no problem.
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March 2024 by Jasmine Guerra
I had a very positive experience taking my car in for service and having my tires replaced. Firestone provided me with excellent customer service and was transparent about what services I needed and how much it would cost. I highly recommend Firestones to anyone looking to get new tires or even just needing to get serviced.
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March 2024 by Rena Kaspar
The customer service is always exceptionally good...the guys there are knowledgeable and I completely trust their recommendations.
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March 2024 by Jebe Sandres
Super helpful with my Prius exhaust, thanks again!
