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February 2024 by Allyssa J.
Got my breaks done and new wipers and left with a huge scratch on the side of my new car. Upset doesn't even describe. It looks like someone leaned to look at the engine compartment with keys or something in their hip and scratched my paint all the way down to the metal.
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February 2024 by Dale Prokupek
Axel was the best- got a blow out in Santa Cruz- on wsy back to LA. had me up and out and back on road in an hour!
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February 2024 by Brian McGuire
They were fast at changing the oil but didn’t do things like check fluids or vacuum which other places do and are slightly more expensive. The staff was very helpful and gave good information without being pushy or over selling. The counter needed one more courtesy clerk as the one available was being over worked. He handled the workload well but was being pulled in too many directions. Overall technicians were competent and fast. The courtesy clerk was stellar would have been nice to have the car vacuumed and other fluids checked.
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February 2024 by Megan Jones
Technician(s) failed to let us know they would not perform the necessary repairs. It took 24 hours of calling them (they did not reach out once) and never once did they come out and actually say they would not repair the vehicle. Had we not completely coaxed it out of the technician during the final phone call before picking it up, I would assume I would still be under the impression that they would be fixing it. Received half-baked reasoning when we picked up the vehicle, that they had still been in the process of checking on parts, etc., when we were fully aware of the complete lack of communication between the person working Saturday and working on Sunday. Customers deserve transparency, and time and money is valuable, as this requires much effort and coordination to take care of. If a repair is beyond the scope of what Firestone is willing to do, clearly communicate this, and in a timely manner- it shouldn't be pulling teeth.
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February 2024 by Terri B.
Shout out to the staff and mechanics that worked on my car today. After a general service, which was speedy and exactly what I needed, just as I got on the freeway to head home, an unrelated issue had me pulling off to the side of the freeway, unable to safely drive my car. The mechanic drove out to meet me right away to see what was wrong and was there in just a few minutes. He determined he couldn't fix the issue until I got towed back (thank you AAA and Rossi's). It was a minor issue and simple to fix and he was able to fix it for me in just a few minutes and had me back on the road home. Thanks guys!!!
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January 2024 by Patricia Tawzer
Great Customer Service given by the Staff. Staff was knowledgeable and my Windshield wiper blade replacements were done in a few minutes by a very polite and courteous Staff member.Thank you and I will be returning for other necessary services that my Vehicle is in need of!
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January 2024 by David Field
I had an appointment for a lube and oil change, and sat and waited almost an hour before they took my car in to service. I barely made my next appointment. Everything else was good.
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December 2023 by Shawna Rodgers
So grateful for honest people working in auto. As a young(ish) female, I've experienced other tire and auto shops in this area that have attempted scams or rip-offs. Luckily, places like Firestone (under new management) exist and I can give my business to people who charge an honest rate for the services rendered.I was in and out today in less than an hour for a change, and was quoted exactly what my mechanic friends suggested I should be :) Much love, Firestone!
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December 2023 by Leslie Hansen
Everyone in the shop is pleasant and professional. They honored the work they had done previously fixed my car and sent me on my way at the minimum charge. Thanks, Gino, Brandon and the team of great mechanics.
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October 2023 by Ty Leon-Guerrero
From out of town / with family -unexpected had bad tire issue (MUST ) emergency fix: also hard to find tires (not in stock) GINO & Team GOT IT HANDLED LIKE CHAMPS (and ESPECIALLY TOUGH ON A SUNDAY!!! ) even had a problem w/ one of new tires bead & seal -had to order / special delivery (2xs) a 3rd Tire to get my family on the road.
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October 2023 by Patricia Amann
If I could give a minus 5* .....I waited 2 hrs for a tire repair and today woke up to a flat again.Their patch didn't hold.Rude, slow and unprofessional.They kept telling me over and over again that it would be only 10 more minutes.It used to be a great place....Took my business elsewhere today...
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September 2023 by Hayko Kitesov
The worst fierstone i ever seen , i have nail in my tier and they know i dont have spare tier i came there and they know everybody closed and they didn’t fix they like come tomorrow and im like i will be stuck on road its one minute and they like its not our business, super bad customer service for sure theh have to change stuff
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July 2023 by Francis A Cheap
Super fast inspection. Polite and good price...Scheduling is a little wonky...I was told to show up at 7:00 a.m. when they open when I did the text don't get in till 8:00 and there was a bunch of appointments already scheduled. Perhaps communication should be a little bit stronger within the team.
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July 2023 by Krzysztof Kroch
Needed simple oil change, set appointment online at 8am, got to the place at 7.45 official hours say 7am-6pm, I was informed by an employee highly busy playing with his phone that nobody starts to work until 9am, great work ethics but than again I forgot it's California...
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May 2023 by Mark Donpineo
I've been a customer of Firestone for over 6 years.While having new tires installed, recommended service identified a need for rear and front brakes including all fluids.I scheduled the day in advance to verify that they (Firestone) had the bandwidth to have the work done in a timely manner. I dropped the truck off early in the morning and was again reassured that the work would be completed.I called around 2 to check on the progress. I walked back to the garage around 3 after being told that they had not started yet, but I was next in line.When I got there the truck was on the rack and all the tires were off.I sat and waited for the next 2 hours and noticed that no work was being done.I asked the tech tending the front desk if they were waiting for parts.The tech started yelling at me that he works 12 hour days 7 days a week and demands to know how many hours a week I work. He blamed management for poor working conditions and told me to leave.Around 1 hour later my truck is ready. Apparently, the previous recommendation was wrong and I only needed front brakes. Also, they didn't have enough time to change the fluids.I currently have very little faith that any work was done, and if so, that it was done correctly.I called the manager the next morning asking to meet him in person so that I could explain the situation.Slightly better response; no apology, but he told me that he was too busy to meet in the morning because he only had one tech. However I could come in that afternoon after 3 and he would have someone look at the truck. He also suggested that he may be able to compensate me, but he couldn't work on the truck until the following day.I'm a carpenter and need my truck for work. When my truck is being serviced, I lose a day. I suffer economically and my customers loose a day of progress.So, after scheduling service in advance, complying with recommended service, dropping the truck off before 9 am, I have been verbally attacked by their Rep, didn't have the recommended work done, don't have faith that the truck is safe to drive and have lost 2 days of work!I'll keep you updated on what happens next.
