-
February 2024 by Steve S.
Isaac will go the extra mile. Just saved me a lot of money by doing a little extra work and saving parts that are still good rather than just replacing the part. Kudos to Isaac.
-
January 2024 by ya a
They are always friendly, do great work, and their prices are good!I always bring my car here!When I find a good auto repair shop, whatever I live, I stick with them! I'll even drive out of town, if needed & I can, to do so. Good Year Tires & Auto Repair in Santa Cruz is worth my loyalty. ?
-
January 2024 by Aileen Gonzalez
My BF took my car here for oil change, they did not reset my meter so I thought maybe they forgotten it but they put the milage sticker on my windshield bor the next oil change. Took it to a different branch today even if a few miles before i have to do the oil change and when I picked it up, they said that the oil in my car was so black that it could have blown my engine and I realized that's why Goodyear in Water St. did not reset my car. Don't bring your car here. They will charge you for something they did not do.
-
November 2023 by Emily Wu
Great staff and mechanics here! They were so accommodating and knowledgeable. Appreciate their help and service. Will be back :)
-
October 2023 by B G.
charged me 4,000 for Oil leaks just to have it still leaking a few weeks after & tells me to go see another mechinic, no sympathy, please dont make the same mistake I did
-
July 2023 by Chris Atkinson
My sister was struggling with her car and she had become completely frustrated.A friend of mine told me about Water Street Goodyear and how they understand the difficulties of hard problems to solve and they go the extra mile in fixing your car problems and making you happy.?
-
July 2023 by Veronica Zaleha
Excellent business. Good service. I'm grateful they keep my car safe!
-
June 2023 by Nancy H.
Been going here for 4 years. Isaac has always been helpful. He is busy, but is an honest guy.
-
January 2023 by Bella F.
Honorable people working here. This morning my dashboard warning went off for the oil pressure and left me a few miles from home. I called the shop and they immediately sent out a really kind worker who brought some extra oil to my location and made sure the car was safe for me to drive. Decently priced services and great customer care. Give your them your business! Thank you Roberto
-
December 2022 by Archer A.
First-time customer based upon reviews here. Last-time customer based upon my own experience. I called in advance, got a quote for swapping a set of tires that I have, and booked an appointment for 8 AM on Monday. Nonetheless, Isaac had no idea who I was was when I arrived but checked me in and assured me they'd get it done ASAP. I reluctantly took a seat in the absolutely filthy waiting area. Frankly, the whole shop was a wreck. Next thing I knew, Isaac had misplaced my key and the search ensued throughout the small but remarkably messy shop. He eventually found my key inside another vehicle. Listen, that wasn't a big deal in and of itself. I certainly didn't come here just to mention that mistake, but it's definitely worth mentioning as part of the whole experience. I specifically asked Isaac to ensure that care would be taken to avoid damaging my expensive rims. His response wasn't "We'll certainly do our best!" It was, "We can't guarantee that." When I saw a young man begin working on my job, I asked him if he'd seen that the tires he's installing are labeled with their previous positions. He said, "Yes." I then asked, "You'll make sure you rotate them accordingly?" "Yes." "And you'll label the ones you're taking off?" "Yes." After I paid, I called the young man over. I asked, "Any damage to the rims?" "No." I thanked him, wished him happy holidays, tipped him $20, and rushed off to work. When I arrived at work, I realized that the tires hadn't been rotated--he put them on as labeled instead of rotating to new positions! Moreover, two of my rims were damaged! Lastly, I opened the bag of one of the removed tires and the tires wasn't labeled! At this point, I can only hope that my wheels don't fall off. Isaac has apparently given up.
-
November 2022 by Mhb P.
One of my tires was leaking air. Brought my car in after calling Isaac. He fixed it while I waited. $30.
-
October 2022 by Peggy H.
Goodyear Tires And Auto did an excellent job on my Honda HRV today. I needed shocks and alignment And some rodent repair and it was a very fair price and they helped me out with an oil change as well. Good fair prices, good service, quick service if that's what you're looking for this is the place to come
-
October 2022 by Colleen H.
WOW!!! I love these guys. Efficient, knowledgeable and customer service A+. It was the end of their day and I had been to 3 other shops looking to have a tire patched. Not having it done right away would mean taking the time off of work the following morning (to a completely flat tire).Roberto is awesome!!! My experience with him has made me a customer for the other auto care services they provide
-
July 2022 by SURFSYRUP
Held my truck for 4 days and didn’t do a thing to it, ended up taking it home with no work done to it.
-
May 2022 by Toni S.
I am so very, very happy with this business!!! Isaac Bazal was very understanding and caring not only for me but my car too. He helped me save $$ by letting me bring in the part needed and that really was awesome! He just charged for labor and he fit me in the following morning. They were very busy, but yet, my car was ready in less than 2 hrs!! I'm so happy I found out about this business!!! I saved a lot of money by buying my part and taking it in!! I appreciate Isaac's very friendly and caring attitude He relieved my stress 100%. I expected to get burned again for car repair and charged more because of other problems that were wrong, but not Isaac. He's a good and honest man and what he quoted is what I paid! Thank you again Isaac for a pleasant experience
