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October 2023 by Jorge X
Went in to get a set of tires and was amazed in how good the prices were. They were able to get me in the same day and install my tires. Fast and easy ! Thank you
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October 2023 by Eric Declan
The convenience store attached to this place sells stuff at different prices when different people work. They charge SIGNIFICANTLY more depending on who is there. Picked up something for 27.99 two days a week for the last three months, from the SAME GUY. I go in this afternoon, different person and it's suddenly it's 35. Nah.
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September 2023 by Daniel Rodríguez Ramírez
I visited the shop to purchase a set of four tires. Initially, I had a pleasant interaction with a polite staff member who helped me schedule an appointment. However, during my second visit, I encountered a different employee who was quite rude and appeared to be taking out their frustrations on customers. He kept complaining about the work, angrily throwing the tires, which was unsettling.After leaving the shop, I noticed that the low tire pressure warning light kept coming on. I returned to the shop to request a check, but the same unfriendly employee defensively claimed he hadn't made any mistakes and refused to inspect it. I made a total of four visits, and only on the third visit did I encounter the owner, who was friendly like the first employee, but my issue wasn't addressed due to time constraints. When I came for the fourth and final time, I had yet another unpleasant interaction with the rude employee, so I decided to seek assistance elsewhere.Furthermore, I was asked to make a cash payment for the tires and used an ATM located in the adjacent store. Unfortunately, the ATM failed to dispense the requested cash, despite deducting the amount from my bank account. The store employee suggested that the machine may have run out of money and advised me to return later. However, when I did, I was not refunded the lost money.Overall, this has been my worst experience at a mechanic/tire shop in California, despite having visited several others. I would strongly recommend considering alternative stores where customer service and politeness are top priorities.
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July 2023 by Sepehr H.
Great professional who knows how to repair Tesla tires. Many other places that I visited in Santa Cruz area to repair a flat tire couldn't do the job. The gentleman who helped me was direct, cordial, pressional, and friendly. I recommend anyone looking for Tire service to him. Thank you for the great tire service!
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July 2023 by Colton Mcneely
Got me in first thing in the morning on a walk in before work, had it done quickly, and for a fair price. Great spot?
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June 2023 by Jonathan Mckernan
Best service in the area hands down. Very fair pricing
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May 2023 by Justn Ray
I needed a tire fast to replace a spare that wasn’t usable and they did it in 19 mins for cheep
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April 2023 by Mike A.
Frank saved me! I got an indication light that one of my tires was underinflated coming down 17 at 7PM. When I got to Scotts Valley I pulled into a gas station and my tire was flat. Pumped air into it and got into Santa Cruz. I was going to park at Capitola Mall and go to Goodyear in the AM. Wasn't sure if I was going to make it, then saw Independent Tires while sitting at a stoplight. Frank was just closing up. Explained my situation and he said, "leave it here, I will lock your car in the garage". Also noted that I needed four new tires (I knew this, I had been putting it off). The next day he calls in the afternoon and gave me a couple of tire options. I asked if he thinks it would be done 'today' as I have to travel the next day. He said the tires I order will arrive in 1 1/2 hours and he will be done by 6PM. I got there around 6:45PM, my car was done. He had also told me the price of four tires and I expected to see labor costs when I got the bill. The bill was what he had quoted me for the four tires, so labor was included. That was a nice conclusion. Highly recommend!
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February 2023 by Jessica Abc
Convenient location, quick service, great customer service and affordable prices!
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January 2023 by Hadley Evangeline Owen
OUTSTANDING!I have taken my vehicle here for years, and will keep coming back! The customer service, pricing and professionalism is worth it! The only shop I would go to in Santa Cruz! Frank is a subject matter expert, he goes above and beyond and makes sure you get what you need. Absolutely 10 out of 10! This is a wonderful business!
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January 2023 by John Knox
I payed before the job was complete and he ghosted me for 3 weeks. Also got charged twice as much as quoted.
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November 2022 by Nathan E.
I got 2 used tires here. Good service. Good price. I will definitely be back when needed.
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October 2022 by Rafael Castillo
I went in to get my rims painted. He sprayed painted them. But took several times to get it right. The 3rd time they looked great but after a month or two paint chipped off the rims. Now I'm just going to raddle can it myself. $500 bucks down the drain. Nothing against him but oh well. That's what I get for paying for something I knew a could've done myself.
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September 2022 by Eric L.
We haul a lot of stuff to the dump and frequently get flats on the trailer. Often in the sidewall so the tire cannot be repaired. What an ecological and financial waste it would be to put on a new tire each time. We have these guys supply and install used tires for us and it works out great. Eric Elite Construction www.DiscoverElite.com
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July 2022 by Chloe E.
I called about some new tires on my car and he was able to fit me in that day. The prices were reasonable compared to other places in the area and he got the job done quickly! I would definitely use him again for my tire needs.
