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February 2024 by Perciano Gutierrez
Awesome service. Absolute professionalism.
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February 2024 by George Aviles
The manager was very professional. One of the best customer service experience I have ever had. Thank you for hiring good people.
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February 2024 by Stacy S.
These guys aren't just unprofessional, they're dangerous. I took my daughter's SUV here for an oil change. Later that same day, my daughter was driving and her car started surging and jerking. She pulled over and had it towed to a local auto shop. It turned out the Jiffy Lube tech didn't latch the air filter cover and the intake hose was loose from the throttle body. They also hadn't replaced the filter, which was very dirty. I contacted the manager, David, who was rude and condescending. I asked for his manager's name and contact information. David would only say that his manager's name was Saul, and he refused to give me Saul's contact info, because "he was in charge". I asked to have Saul contact me directly. To date, I have not heard from Saul. We were very lucky my daughter wasn't driving Hecker Pass (which she does regularly), and I am grateful that Jiffy Lube did such a terrible job that it was caught quickly and no one was hurt. I would not trust David and his team with my family's vehicles again. Stay away.
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January 2024 by Joe Franco
I got my oil changed today here, everything was ok. I drove home I noticed my old sticker next oil change was still there and there was no current sticker. So I called to ask when is my next oil change Sticker, he told me that I have to ask for it. And asked me to come back if you need it.The guy never admitted his mistake.Also my oil change is every 10000 mil but here the sticker which they have put says in next 8000 mil.
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January 2024 by Joe F.
I got my oil changed today here, everything was ok. I drove home I noticed my old sticker next oil change was still there and there was no current sticker. So I called to ask when is my next oil change Sticker, he told me that I have to ask for it. And asked me to come back if you need it. The guy never admitted his mistake. Also my oil change is every 10000 mil but here the sticker which they have put says in next 8000 mil.
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January 2024 by Leticia Callejas
Very friendly and fast
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January 2024 by Dennis Paul Cosmann
Good group of guys. Juan was very helpful.
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January 2024 by Finn Thomsen
good people quick service
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January 2024 by Candy Pelayo
Everyone has a (Perfect unique kindness)
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January 2024 by Marwan Mezher
Terrible customer service.
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December 2023 by CoachJefe M.
I came to Jiffy Lube in a jam around closing time the other night and LUIS took the time to fill my problematic tires at NO CHARGE. Luis took the time to DIAGNOSE the issue, EXPLAIN the problem, and couldn't have been more PROFESSIONAL. A+ EMPLOYEE, give the man a raise!
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December 2023 by Tracy Smith
Great guys! Great Service! I highly recommend this team and this business for your oil changes in Santa Cruz.
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November 2023 by Fabian B.
Oil change, wiper, cab filters, transmission oil changed. Fast, good price, and awesome customer service.
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November 2023 by michael hansen
They are not pushy .. they give you choices.. very professional ..Services: Air & cabin filter replacement
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November 2023 by Ann D.
Don't trust them to check any levels. For my previous oil change, they didn't check the washer fluid level (it was completely empty before the service, and after the service too). This time, they didn't check the tire pressure: the front left tire was reporting low air when I brought it in; after the service, it was still reporting low air and when we checked it, it was 28 instead of 35. Clearly they didn't check the air at all. Pretty sure none of the other levels were checked. I hope they actually changed the oil but who knows?
