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November 2023 by Laurie G.
I Just pulled up without an appointment for a tire rotation and waited less than 10 minutes. Great attitudes and great service!I'll always purchase my tires at this location.
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November 2023 by Tony Godkin
Sent my tire rack tires to Abraham and his guys. I got there for tires and they put them on and called me in less than an! I got home and checked inflation. Perfectly inflated according to door jamb instructions! I thought I had to drive down to Watsonville for this service for the great price. I was wrong. Save your money and go to Lloyd's!
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October 2023 by t powers
Absolutely the worst customer service ever! I made an appointment 1 week in advance, received 2 confirmation emails with date, time, and tires to be installed. After scheduling my work accordingly, I showed up on time to a shop with 5 guys standing around and not a single customer in sight. I was met with completely blank stares and abject apathy, no tires, claimed they knew nothing about any appointments (although my name was in the computer), made very little effort to remedy the situation and obviously had no interest in helping or doing any work. Told me they could try to get the tires I ordered, but weren't sure when, and come back tomorrow or maybe next week. This location does not honor or pay attention to appointments... Go somewhere else.
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August 2023 by Carter R.
I just needed my tires checked, and Jose was very kind to check them for me and explain things in detail! When we have to replace the tires on our car, we will definitely be coming back to this location!
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July 2023 by Nick l.
been going here for years... old owners have sold .. new service isn't what it used to. totally ripped off on a very simple job. Almost $50 just remove 2 tires from the rim. Not going back.
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July 2023 by Marie C
Update: STILL 5 STARS!!! I had to go in to get my tire patched this morning. Again, Abraham was super friendly and helpful. If you need tires, COME HERE!!!First time customer and I will be returning! Got a new set of tires today. It was super easy to make the appointment online. When I first pulled up, one of the guys out front already knew what tires I was getting. Inside Abraham was helpful in explaining the prices. I left my car with them but they ended up calling me pretty quickly, and I got checked out just as fast! My car feels much safer now that it can actually grip the road. Thanks Lloyd's!
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July 2023 by George Demars
To me 3 is not a bad score. It's an above average score. All of the staff were friendly and helpful.The TPMS light started flashing and then would stay on after getting the set of tires. The installer told me to drive for 15 - 20 minutes and it would reset. Problem is it didn't reset. So I had to go back in to find out why. Guys were great and tested each tire and informed me that 2 of the 4 sensors were bad. So I need to make a 3rd trip to have the new sensors installed as I didn't have time on my second visit. They used a meter to determine their status. Why not use the meter as SOP. I would have bought new ones and had them installed that moment rather then having to come back to determine that I need new sensors. Just my two cents. Everything else about the experience was fine. Definitely coming back. Now I know to ask them to check the sensors in the future.
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July 2023 by Derek Pleasurepizza
Prompt and efficient service. I lpve that they can get you in and out and back on the road in no time!
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July 2023 by Sandra V.
They are great with every car you take! I have 3 trucks different models and tire sizes and Jose has replaced them all. Thank you for your service!
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June 2023 by Luis Melecio-Zambrano
Gave me a great deal on tire balance and rotation, and did it super quickly. Staff was super friendly! Would definitely recommend
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June 2023 by Anonymous Z.
Very efficient . I came here thinking I would need 2 new tires but then realized how old all 4 tires were. Bought the full set and I think I also upgraded the spare. They got the job done pretty quickly and the waiting room is nice enough. They made everything easy and it was pretty quick.
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April 2023 by Sarah Ferrell
I’m a notorious curb hitter, so I’ve dealt with my fair share of tire shops. This is by far the best I’ve been to. Jose stayed late to help me fix an emergency nail in my tire. He gave me real, honest advice and was able to patch my tire quickly and effortlessly. I can’t recommend this place enough!
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April 2023 by Christina Maslowski
After hitting a pothole on 17 I was in need of a new tire for my Tesla. I was referred to Loyds from Costco Tire center because they could not get the tire for several days. I went to the Capitola shop and Abraham was able to locate the tire at the Santa Cruz Loyds shop and had it sent over and my tire replaced all with in a hour! Amazing service! Thank you!!
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April 2023 by Todd G.
We needed four new tires . I called just after 8am. They gave a great price. I brought it right in, and they were done before 9.The guy at the counter had advice about how to prolong the life of the tires. They were friendly, efficient and professional. I have no complaints about this great business.
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March 2023 by Aaron Tellez
I felt cheated here. We got a flat passing through on the way to Washington. Told them we needed a plug until we could find a Firestone and have the tire replaced under warranty and that they were pretty new. They gave us a story about the wall being bad and needing to replace all four of our tires and how they couldn’t sell just one to us because the vehicle is all wheel drive. We expressed our reluctance to do so and why but ended up purchasing 4 of their cheaper tires. They kept our expensive tires and sent us on our way. After we left we spotted a Firestone partner a small ways up the road so close that I am sure they knew it was there. It never came up on a google search but it was reachable with even with a flat. I would give these guys 0 stars but that isn’t possible.
