-
August 2023 by I T
Overpriced. 49$ for a bag of schluter all set. 38 bucks at lowes. 36 bucks at tom duffy. Was in a time crunch so what choice did I have. Avoid if you have other options.
-
February 2023 by Molly Thompson
I was looking to match existing tile. They showed me what was similar but did not have any in stock. They offered to do a search and made sure I knew what sources were available and how long it might take to get it.
-
September 2022 by Adrianne R.
I feel like a practically lived at this store the last 6 months while choosing tile and countertops for a whole house remodel. I (like many) scoured many other tile stores around the Bay Area (heck, I even visited the Tabarka studio in LA!!! )- but I ended up finding everything I wanted/needed/loved right here. Every single person at Mission Tile was kind, patient, and attentive every time (and there were A LOT of times ) I came in. They were quick to give samples, advice, and ideas when needed, but were also cool with letting me browse unbothered if that's what I needed to do. Special shout-out to Megan, my grout color-picking guru, and all-around design second opinion. This store rocks, save yourself the trip over the hill!
-
May 2022 by Nathaniel D.
I went into Mission Tile not really having an idea of what I wanted to do for my kitchen backsplash. However after speaking to Julia, a young sales associate, I found the vision for what I wanted my kitchen to be. She recommended the perfect tile and color scheme to fit my kitchen and I couldn't be happier. She was nice, funny, and really knowledgeable about the things she was talking about. I will be recommending Mission Tile to all of my friends and returning with any future projects I plan!
-
May 2022 by Sue S.
I commend the team at Mission Tile for their hard work at aiming to please customers and for the amazing selection of tiles. After scouting stores in Santa Cruz and San Jose, I ended up finding the perfect tiles for my kitchen remodel at Mission Tile. I was in the store on several occasions, speaking with different staff including Trace and Julia to get their opinion and explore my options. All were knowledgeable and patient. I finally ordered 2 different tiles after being allowed to take home several samples. I special ordered a tile coming from Austria. I was warned it would take several weeks but Jim kept me current on the order. The tiles arrived, were installed and so beautiful that I took photos and shared them to be posted on Instagram. It was well worth the wait and I'm thankful for Mission Tile helping me make the right decisions! Lila S.
-
May 2022 by Daniel F.
Mission Tile was the one stop shop for all of my needs. Go in and ask for Julia! She was incredibly helpful and provided amazing insight and assistance throughout the entire process.
-
April 2022 by James F.
Worked with Julia on getting a new remodel for my kitchen and she had some amazing ideas to transform my kitchen from aged to ultra-modern. She had some amazing ideas for the bathrooms also, stuff i didn't even know existed. If you are in the area then there is no reason to go over the hill, it's all right here.
-
April 2022 by Ralph E.
(I'm posting this for my neighbor, Nancy F. I've used Mission Tile and can attest to the accuracy of Nancy's review.) "A big shout out to Mission Tile; not only do they have a fabulous assortment of tiles but excellent customer service as well. I recently worked with Julia; she could not have been more helpful and was very knowledgeable. She made it a great experience! Nancy"
-
April 2022 by Pat K.
Beautiful showroom, very knowledgeable and professional staff - willing to go the extra mile! Since moving to Santa Cruz County, I have always heard Mission Tile is the best - they did not disappoint. I did go to a few other stores here and back in Santa Clara County - but truly easy to choose Mission! I stopped by the store probably 4 times before making my kitchen backsplash tile selection - and primarily worked with Julia, who helped me make smart, pretty choices, order samples and do the final order. I love my new kitchen - truly a transformation! But that's not all - we needed some replacement tile for our swimming pool - I worked with Julia to determine the best tile to order and although we knew we were down to the wire with installer set to do work - the came through - thank you Julia & Jim! Finally, I would like to add that I used their list of tile contractors and found a couple of very good options. Maybe it's cliche to say Mission Tile is old-school good service kinda place, but it's a fact, and it's so refreshing in today's crazy, talk-to-a-computer world. Thank you Mission Tile!
-
November 2021 by scott stewart
Such a great tile store..most helpful and professional people I have met
-
February 2021 by Carole S.
Second time we have used Mission Tile for our remodels. Trace was extremely helpful AND patient. The store has a large selection to choose from and Trace was able to select just the right tiles to go with our cabinets.
-
August 2020 by Barbara H.
Loved the selection, but not the prices. Found similar tile at Floor and decor for 1/3 the price. Was told if I paid an extra $75, I would get my tile within three days, so I paid it. Got my tile a week later, which was the standard delivery time. Was only refunded a portion, $32.... I still have two more kitchens and four baths to do, will not use these folks.
-
June 2020 by Carol S.
We had a very good experience both with the selection of tile available and with customer service. We made a few repeat visits to the store till we finalized what we wanted, and each time were helped immediately by a friendly and knowledgeable associate. Megan really went out of her way to present options and make suggestions while still listening to our own ideas. In addition, she provided samples that we could take home and also texted images of specific tile in different settings to help visualize it installed. Don't be afraid to approach desk, where people may be on the phone doing necessary business. I'm sure you'll find the help you need.
-
January 2020 by Ryan Smith
I came from out of town to visit Mission Tiles show room. When I first walked in I was warmly welcomed by several staff members. They were very busy at the moment but very attentive to my presence as I was walking around the show room they assured me of help and surly delivered. Mission Tiles showroom is set up very nice and organized, it was clean and easy to navigate through. The atmosphere is positive, you definitely feel that you’re in the hands of professionals as far as product knowledge and design. The product they offer is very nice, definitely high-quality they have a lot of different styles to choose from. I would highly recommend this place to select tile for any type of project. Ryan Smith
-
December 2019 by Dusty F.
They have a nice selection and some beautiful tiles I've never seen before. Sadly, I have to echo the other reviews regarding customer service. I got an insincere, "Let me know if you need help," with a disappearing act before I could answer. From the older rep I got a glare. I spent a good half hour in there with no one caring. The silver lining here is that they narrowed my choices down . to another tile retailer.
