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August 2023 by Peter Niboli
My son’s car needed an alternator and couldn’t run so it was left at our cabin in Aptos. I called around to our friends and they recommended Nate Smith.I called Nate Smith the next week I was up and they could get me right in… They completed the job and communicated every step with any deviation from the original estimate. They were prompt courteous. And respectful of my time I’d recommend them to anybody and everybody.
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August 2023 by Jesse Headrick
I had a pleasant interaction with Nate Smith about my old 1992 735i. He was recommended to me by a customer that came into my computer repair shop who owned multiple Mercedes cars. My car had an option, rare from the factory, called EDC (electronic damper control) that was leaking, and he referenced the very typical pressure accumulator issue (bombs as they’re informally called) he spent a decent amount of time with me on the phone explaining my options, and although I did not opt to repair the suspension, being too exotic and too expensive, instead opting to replace the EDC components with standard shocks and struts, I appreciated the time he spent with me on the phone away from paying clients and figured this was the least I could do.
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August 2023 by Rebecca Lundberg
I am a very happy and satisfied with the excellent service and friendly atmosphere at Nate Smith's Optimal Auto. I will continue to have my car serviced there and you should too!
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August 2023 by Donya Caprice
I've been getting cars serviced here for 20+ years. Great communication and quick turnaround. Service is always done right the 1st time. Highly recommend!
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July 2023 by Ron M.
I was exceptionally pleased with the care, service, consideration, knowledge and professionalism of this shop and everyone I had the pleasure to meet and correspond with. My problem was solved and I will most certainly bring my BMW Z3 back for any issues I have in the future. I do highly recommend taking your car to this shop.
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July 2023 by Kiche Itzá Cruz
I had difficulty getting competent service with tires and an alignment, Nate’s auto pointed me in the right direction. Although my 2003 BMW had layers of issues, Nate’s patiently troubleshooted my car to pass smog. It was all hands on deck. Nate’s recently resolved some nagging electrical issues. In summary, Nate’s is the place for honest and excellent customer service.Service: Electrical repair
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July 2023 by Jeff Bee
They were able to offer a diagnosis of a leak from the sunroof after the glass specialty shop replaced the glass but didn’t fix the leak or guarantee their work! Meg said it was probably clogged drains and Is was. She went out of her way to find a used part at 1/10th of the cost for this 16 year old non BMW! They’re great.Services: Auto power window repair
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July 2023 by sarah struck
I’ve had troubles finding a great mechanic for my Mini Cooper Clubman. But now that I’ve found Nate’s, I worry no more. Everyone I worked with was friendly, knowledgeable and honest. I’d recommend Nate’s 100%.Service: General repairs & maintenance
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July 2023 by Margaret Kroll
I've had good experiences in the past here, but I went in for a standard oil change service and was charged many hundreds of dollars in labor for services like 'clean windshield' after I explicitly asked on the phone (twice) to be told what was going to be done to the car beyond the $40 oil change authorization and a $130 fuel filter change. They charged me for replacing my windshield fluid (which I had topped up less than a week before) and insisted repeatedly that I needed a new cabin filter even when I told them I had just changed it a couple months ago (I refused, checked when I got home, and it looks brand new still, super shady). I called the shop to try and understand what the charges were for, since I trusted them from the past, and was basically yelled at by someone who I believe is the owner, who told me that she didn't have time to "deal with" me (I guess a call back at another time was out of the question?) and refused to answer my question regarding what the other almost $300 dollars in charges were for. They refunded me a very small amount of money (no idea what the amount was based on, since I wasn't able to ask; definitely not close to the amount I was overcharged), but this was predatory and extremely unprofessional behavior, and I won't be going back. Bummer.Service: General repairs & maintenance
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July 2023 by Melissa Van Deutekom
There are few auto shops I truly trust, but Nate Smith's Auto I do completely. They always solve my car troubles, and they explain their process and any charges that are necessary to complete the job. They are fair and they care about their customers as people. I'm grateful to have them as my car mechanics!Services: Electrical repair
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June 2023 by Melissa V.
There are few auto shops I truly trust, but Nate Smith's Auto I do completely. They always solve my car troubles, and they explain their process and any charges that are necessary to complete the job. They are fair and they care about their customers as people. I'm grateful to have them as my car mechanics!
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June 2023 by Wendell Cotton
I had some power steering problems with my Mini Cooper that were beyond my abilities to fix. I took the car to Nate Smith's on a Monday and the car was fixed and ready on the following Wednesday. Always top-notch care.Service: Steering & suspension repair
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May 2023 by JPCH
I was referred to Nate by my long-time mechanic for some required advanced electronic diagnostics on my BMW. I couldn't have asked for a better experience. From my first interaction, Nate was honest and responsive, and doggedly worked to find a solution to the issue. 5 stars!Services: Electrical repair
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May 2023 by orang kamkar
I have taken my Alfa Romeo to Nate and I can definitely say that this place by far is the best mechanic shop in Santa Cruz for European cars.. everyone who works there ( including the owners ) are extremely nice, helpful and professional.Services: Tires
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April 2023 by Robin Sirakides
I have a BMW 550i that had a warning light come on and several problems related to that issue. Every thing about dealing with Nate's was excellent. They diagnosed and repaired my car in less than a day and their costs were very reasonable. I plan to continue to have Nate's work on my car anytime I need service in the future.Services: Electrical repair
