SureStay By Best Western Santa Cruz offers a convenient and affordable accommodation option for travelers. The rooms are a decent size and clean, with comfortable beds and amenities like a microwave and fridge. The front desk staff is friendly, and check-in is very convenient. However, the hotel's breakfast offerings are limited, with only bread, yogurt, coffee, and cereal available. The breakfast experience is further marred by the cleaning crew's disrespectful behavior, as they storm in at 9:30 AM and start clearing everything away while guests are still eating. The location of the hotel is close to the Santa Cruz boardwalk, about an 8-minute drive or a 25-minute walk. While the pool is nice and clean, the overall cleanliness and maintenance of the rooms could be improved. The hotel is situated in a safe area and offers good value, especially on weekdays during the winter season. Overall, SureStay By Best Western Santa Cruz provides a decent stay for the price, but the breakfast experience and inconsistent cleanliness may be a concern for some guests.
Nice place to stay. 6 min drive to the boardwalk. Customer service was awesome. Breakfast was not good at all. Waffle batter was sour and there was no good selection for breakfast but to be fair I was not there to eat breakfast I was there to sleep and relax so I do recommend this place I liked it.
July 2025
You can tell it has been remodeled they just have to pay attention to their cleaning detail. Overall, it was a nice stay close to a couple of restaurants/ coffee staff was friendly.
July 2025
Place was nice but no soap n the rooms like everyone had said, the breakfast situation n the morning takes forever for you to get anything and they had charged us 10$ for a missing towel that we never took. For the price we payed on the hotel we shouldnt of had any if the problems. Sincerely jus need to do better.
