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November 2025 by Angie Lackey
Extremely nice staff. Always knows my name and gets my prescriptions ready. Couldn’t be more happy here.
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August 2025 by Nettie Calvin
Kesha in the pharmacy is an angel! She has earned this pharmacy its five stars and then some. She and the pharmacist are courteous, respectful, helpful and professional.
Customer service is not easy anywhere and is particularly brutal in Santa Cruz where many jobs are understaffed and the public is, in general, preposterously entitled. I deeply appreciate how genuinely kind and friendly Kesha is, going above and beyond what I would consider adequate service for a transaction. I very much appreciate that both the pharmacist and Kesha are respectful on the phone and in person, even when I have prescriptions that have to be special ordered. This is the first pharmacy I’ve been to that was willing to make a special order.
They do not treat me like a criminal or a bother and it keeps me coming back here. I hope the managers of this pharmacy take note and do what it takes to retain the high quality staff! If you are currently suffering from mistreatment at Walgreens, I highly recommend switching to Safeway on Mission.
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October 2024 by CAsual bASSist
I like this pharmacy. I’ve been using their services for 24 years now.
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October 2024 by Dr. Evelyn Sharp
Would give zero if possible. Pharmacist refused to fill a prescription for a dog patient of mine. Insisted I have a NPI number (only human doctors get) or a DEA (I can't give out my DEA for lidocaine cream!). They refused to fill. I'll be calling Pharmacy Board to report.
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May 2024 by Liz “Lizzzz” Zzzz
i’ve been using this pharmacy for almost 2 years now and for me they are the best in the area. everyone there is very nice, i’ve had no issues with insurance. sometimes the app is glitchy. i’ve had really bad experiences with walgreens, and the employees at both westside and horsynders have been horribly rude to me on multiple occasions. this pharmacy is also willing to order meds that are harder to find (can take a while to get them though), whereas i’ve called other pharmacies to see if i would be able to get them quicker, they say they don’t have them and tough luck.
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April 2024 by Steven King
They have great difficulty coordinating with PAMF. Bad attitude.
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February 2024 by Cheese Whiz
This Safeway Pharmecy on Morrisey used to be staffed by helpful and competent employees. They now act like they are doing you a favor by giving you your medication and if you ask questions they don't have the time to give you anything than a snotty answer. Do yourself a favor and go elsewhere.
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December 2023 by Dara S
By far the worst pharmacy I’ve ever been to. I’ve been to the Aptos Safeway Pharmacy many times and loved it, but I will never be coming back to this one. The staff are all extremely rude, and they do not want to help you if you run in to any problems getting your medication. I have been unable to get my meds for over two months because of the actions and lack of communication from this pharmacy. Nobody there knows what they’re doing, and they’re all just plain mean! I would give this pharmacy zero stars if I could, and will continue to drive to Aptos for their pleasant and helpful staff over this abomination of a pharmacy any day.
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November 2023 by J P
Great prices and service!
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June 2023 by Rowan c
Mr long has no idea what he is doing. Can’t even figure out how to properly check out medication without doubling the amount. Has no idea how to use insurances correctly. I have MediCal and the price doubled…. Been standing here for almost an hour, all while the other guy pretends not to be drunk by hiccuping the whole time. Today is 06/08/2023 @ 6:47pm. I hope Safeway at least reviews the footage and does something about these two.
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January 2023 by Taylor Durden
This is the worst pharmacy I have ever been to if I could give them zero stars I would! I have had multiple issues with them being out of stock on prescriptions on top of that the pharmacist all seem to give you the go around and are extremely rude as well as they seem to be completely uneducated on how to use their computer systems or have the worst communication skills I have ever seen every time I call to try to figure out what’s going on with a prescription I get different answers.
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September 2022 by Liz N.
I've came here a couple times before and all I gotta say is there store is Always disorganized and super confusing to find anything so your better off getting your stuff at a rite aid or even Walgreens instead also there workers have No customer service skills whatsoever don't come here you'll just waste your time
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September 2022 by John John
This store always give problems. Not to mention as a instacart service provider I start my shifts early. It's sad that the restrooms are closed from 9pm to 9am but your store opens much e to earlier. This makes no sense YOUR BATHROOM CLOSER FEOM 9PM TO 9AM IS RIDICULOUS. YOU HAVE ELDER PEOPLE SHOPPJNG THAT KAY NEED TO USE THE RESTROOM AND WONT BE ABLE TO DUE TO IT BEING CLOSED.
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August 2022 by DJ
Filling prescriptions at this pharmacy is a terrible experience. They are incompetent and unprofessional. Save yourself the agony, and fill your prescriptions at another pharmacy. Better yet, get set up with an online delivery service pharmacy such as CVS Caremark. If you get your prescriptions filled here I hope you have better luck than me. Never again!
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July 2022 by krystal m.
Worker at deli area was rude and disrespectful. I told her I was going to build a sandwich and as I was listing the ingredients while looking at the menu, she asked if I wanted anything else. I said yes and listed spinach. When I looked over at her she was putting mustard and Mayo on the bread. I didn't want any of that and hadn't told her to put it. When I said I didn't want that she said she asked me and I had said yes. I said no I didn't and she said she specifically asked me and i'd said yes. I said I thought she said did I want anything else and sorry but I don't like mustard. Her tone was very rude and she angrily tossed the bread into the garbage. This time she went step by step as I told her what I wanted on the sandwich. She tried to make up for it by saying have a good day but her negativity totally ruined our appetite. The only thing that made the experience better was the cashier who was nice
