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November 2023 by mk Mornz
This is the last time return. The most incompetent employee I encountered. Can't even communicate in simple terms. He was very rude and refused to allow me to get points. That's the reason I come here. Not sure what management is doing keeping or hiring people that have very low standards in business. His name is Gustavo. Maybe thats the only job he can get.
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November 2023 by Mark M.
The employee Gustavo is one of the worst incompetent employees. Not sure why this busy gas station hired such an incompetent lazy person. I wanted to use my points but this man couldn't even comprehend simple language. He couldn't understand he wasn't helping the business he works for. I won't be returning here.
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November 2023 by Christopher S.
This is now a Shell station at the time of this review. Lots of homeless here. Difficult to get in and out of. Handles seem dirty
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November 2023 by Troy Mason
Guy working nights is real class act insulting and giving attitude to a little old woman.cussing her out for being 5. Cents short a homeless Spanish granny
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October 2023 by Milo Ramos
Wow.. just wow. Who ever was working graveyard the night of Sept 27th into early morning the 28th was rude and tried to lock the door as me and my wife were entering. Management must be desperate for employees who are willing to work graveyard if thats the kind of employees that get past application screening. Also, what kind of store does "no alcohol orders at this time?" As far as I'm conserned, don't walk away from this store, RUN away!
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July 2023 by Maria Campos
The employees are very friendly and welcoming. It is a very convenient place. I recommend it for getting your snack fixes.
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April 2023 by Christopher Walker
I went here the other morning around 4 AM to fill up my gas tank and badly urinate, however, I was informed very rudely by the chunky young man, with the long ponytail that the restroom was under repair, and that I could not use it, I said Even if I fill up my tank, I can’t use the bathroom? He replied that’s right, very very rudely and I am 55 years old with current kidney issues! I have never been so embarrassed in my life and so let down by a corporation such as shell, gas station! Even if it is a city ordinance, as I have been informed, you speak to your elders with a little dignity and respect, it goes a long ways. End of story!. Period. My cousin liked the shell, not me.btw Shell, I may have sustained further damage to my kidneys, and if so, will let you know sooner than later And if it turns out to be a city ordinance, I will also let the city of Santa Cruz know as well!
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January 2023 by Bill N.
No longer a 76. Currently SHELL. Came in today January 28th, 2023. If I could leave negative stars I would. My husband was going to fill up the car. While he was doing that I decided to use the restroom. Asked if they had a bathroom The fat a$$ Hispanic guy rudely after he looked me up and down. While he was leaning on the counter couldn't even show respect to the customer. NO! Then I said what if we're getting gas Rudely again the fat a$$ cashier said NO! I went back outside to tell my husband they didn't have a bathroom. GOOD luck the pump was malfunctioning because I told him becuse of the fat a$$e$ attitude we will put gas in else where! Watch your attitude fatty!! You just lost out on a full tank of gas that we were going to get. I hope you get fired so this company can make money before they close down like everyone else now days!!
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September 2022 by Laurie Green
Careful with the Very tall cashier guy! He tried to say I gave Him a $5 when I gave Him a $20! Obviously wasn't trained to lay the bill on top untill change is given. I know what I gave him, I just got off work and made the $20.
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September 2022 by Amber P.
Ok so for the most part I've had good experiences in this store untill a week ago . The experience i had was so demeaning it left me upset for the next few days . During the heat wave i arrived on my bicycle to purchase some cold beverages. Upon entering the store a heavyset male of Hispanic origin cut me off and told me i had to go gesturing outside, . "Oh are you closing up for a few minutes" i inquired " No...... you're not allowed in here " he replied Confused i smiled slightly and asked why i was not allowed in the store... " I don't want a homeless person in here , I don't want to deal with any of you homeless people right now. " I couldn't believe my ears "Excuse me.... You don't want to deal with any homeless people, seriously " ... " I'm just trying to purchase something to drink Bro." Then i add "I'm not even homeless " What he did next left me dumbfounded ... He looked me up and down very deliberately and with a sneer says "Well by the looks of you and by the smell of you" ( he pinches his nose and waves his hand before his face ) " You smell like you haven't taken a shower in three weeks" I couldn't believe me ears ( i am homeless but I take pride in my appearance and had showered the evening prior and had clean clothes on the only thing I could see was i had paint splatter on my hands and on my sleeve from a project i had just finished.... As i left the store totally humiliated i said "Wow bro you really need to check how you treat people" ..... I know i didn't smell he said this only to belittle me...imo... Anyway suffice to say i feel my treatment was very unjust and and i wish I could have got it on tape as it's completely discriminating behavior.
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August 2022 by Christina Marie
Didn't come for gas but for the Subway sandwiches. So yummy after a long day at the beach. The staff or young man is a great worker and humble.
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July 2022 by sakshi garg
Air and water out of order! Always!
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June 2022 by Ashley L.
Getting gas before leaving and ice for the go too! Clean and safe! Good service and store! Recommended!
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April 2022 by Iulian V.
The salesman was impolite also the restroom doesn't work for the 2nd time in less than 2 weeks!
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January 2022 by L Fitzpatrick
Shell Gas Station just off Hwy 17 in Scott's Valley. CA. Easy on and off freeway. Recommend.