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February 2024 by Lily Hamilton
Carlos was so helpful! I lost my receipt and he was able to cross locate a new tracking number for me. Not a simple task I’m sure!
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January 2024 by Tom Kimball
Awesome, Carlos is the best!
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July 2023 by K W.
I always use the UPS in Santa Cruz on Mission. I'm right next to it, so it's way more convenient than Fedex or even the post office, a lot of the time. The workers are always super friendly. Granted by this time we having a working relationship. But not kidding, they are professional and get the job done. It's more expensive than mailing sometimes or just printing it out at the library. However, the library was closed until recently and they couldn't figure out how to use their printers. So off to UPS it was. And the reliable hours until later in the evening, unlike the post office. They are doing the West Side a solid. Can just pack and send some cute gift I find at the adjacent stores by 11th Hour and send it to my far-away friends or some treat for my mom. I've never had a problem, always had someone offer to help me, or somehow explain the services to me. Thanks, UPS!
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March 2023 by S Maura
These folks do a great job!
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March 2023 by Craig Cady
The customer service representatives are great here. They are kind and pleasant to interact with. Super professional, and make sure you get the best rates.
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February 2023 by Eticket ..
This review involves not only this UPS store, but the UPS corporate office and claims department. NEVER, EVER, EVER, EVERRRRRR, send anything valuable through UPS and definitely don't buy insurance for any item you ship!I shipped my desktop computer on December 8th, and when I received it on December 12th, It was broken. Thankfully, UPS provides insurance for expensive items, so I immediately began the claims process. After a few calls back and forth with the UPS store manager at Almar Dr (Carlos), I was starting to realize how insanely difficult it was going to be to get my money back. Not only is the manager at the Almar Dr. location unwilling to provide consistent helpful support for a ridiculous situation like mine, he consistently informed me that my claim was on his desk and that he was "getting to it". For multiple weeks I was told by the manager that I was going to get a call from UPS corporate to setup a time to review the desktop. I was never called. So instead, I was recommended by the manager to pay the repair cost out of pocket and hold out hope that the UPS corporate would send me a check eventually. I am a 20 year old broke college student with no job (at the moment). Repairing the computer cost me 660$ out of pocket. As you can imagine, It was very important that I resolve this situation so that I could continue living as a broke college student.Later, I found out from Carlos that UPS corporate had apparently called "my number" and scheduled a pick up of my computer. They then proceeded to pick up a package from an unknown location and realizing that this package was in fact not my computer, they threw it away. It's now February 13th and after probably 30 total calls between the UPS Santa Cruz store and UPS corporate office, I still have yet to receive my insurance check to pay for my computer.It seems like every person working at the UPS claims department office is actively lying to cover their own asses and hold out as long as possible to get me to go away. At this point I'm not sure if the people working at the UPS claims department are too stupid to sort this situation out or too greedy to actually give me my check. Here's an example of the stupidity of these people.On the second of February I was finally told that the check was going to be shipped out to the UPS store! I was thrilled that they were finally going to do their job! After checking in again with the cooperate office I found out a little more than a week later that that person lied to me and the check hadn't even been written yet...To summarize, DO NOT USE UPS to ship items that you want to insure. The manager of the store isn't helpful in helping you resolve your case in a timely manner,ANDThe UPS corporate office and claims department is filled with idiots who are apparently able to provide completely misleading information while getting paid to act like they are doing work to resolve claims like mine.
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January 2023 by John H.
I've dropped a few packages here in the past. Usually just Amazon returns. This time I had a very time sensitive document to ship that was going to cost me $150 in late fees for every day it was not received. The document contained a very important check. I paid for overnight delivery. It did not arrive overnight as promised. Several days went by and I was told different stories depending on who I talked to. The first employee told me that it was because I did it so late in the day as it showed the label wasn't created until 5:30 pm (my transaction occurred at 0930 am). Then I was told by another employee that it was UPS fault who flew it to its destination but didn't offload it and it went there and back twice. Third employee days later could only assume that it was lost. The days and work it cost me to fix this poor customer service and cancel the check etc made it clear I won't be using this location in the future. Bear in mind it was only going from Santa Cruz to Southern California so weather logistics etc would not have any effect on this at all.
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January 2023 by E Hampton
Had an issue with an important package & the manager was very helpful in helping me track it down. He even called the warehouse to try and help. Very grateful and will definitely be coming back.
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January 2023 by EMy H
Had an issue with an important package & the manager was very helpful in helping me track it down. He even called the warehouse to try and help. Very grateful and will definitely be coming back.
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October 2022 by Cs Ms
I Sent a cup and a vase to my Sister across the country, they pack it and it arrived safe. Good Job. It was pricey packing and the shipping was like 60 buck
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August 2022 by Jasmin Roman
Try to do amazon return and ask to purchase a $6 box never have i experience this with a return at a ups store, so i don't know if this is a santa cruz thing, ask for the franchise owner's name and the manager very rudely say he's not allow to give the name be aware if you're an amazon prime shopper.
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July 2022 by DL M.
I drove here to drop off a package with a UPS Mail Innovations pre-paid label today and they told me I needed to take it to the post office instead. Seriously? I was just in MO and the UPS store took 3 or 4 of these packages for me and even gave me receipts for them - with a smile. When I told them that, they responded that each store has "different policies." I guess the policy here is bad customer service. I see this store has many negative reviews. I'm adding another to the list. I used to ship a lot of packages from this store. Forget that. When I have a choice in the matter, I'll be taking my business to FedEx.
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June 2022 by Cathy K.
Had them mail and pack a gift for me in March 2022. Package did not arrive. I contacted them in person with receipt for items as well as shipping receipt. First said they would not cover as I packed it. Reminded Miquel that he was holding receipt for their packing services, in addition cost of itemS including sales tax They made copies said they would contact me in two weeks after tracked. No response back. Contacted again after a month, they stated no answer. Short of the story is I kept contacting them, months went by I went in and called each person told me their name was Miguel. I requested the owner call me and was told he was a flake and only came in when he wanted to. I knew this not to be true as I know the owner. So after numerous calls and in person visits i was told package not found and to come in to pick up check. The check covered partial cost of item no sales tax. Very disappointed with a shipper i had used exclusively prior for my business and personal needs.
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June 2022 by Jasmine Parker
The lady behind the counter had such a bad attitude. Rude, not helpful and shouldn’t be in customer service at all.
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May 2022 by dunder lizard
Lately, 3 weekdays out of 5, this UPS franchise has been closing 5-10 minutes earlier than their posted hours promise. This is extremely frustrating for customers who have rushed after work to drop off packages, only to find the store completely darkened, chained, and locked. Posted business hours are a commitment to the community, and barring some unforeseen emergency, they must be honored.
