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February 2024 by Da O.
no customer service at this branch. went there to open bank account and she could not finish application after us sitting there for 1hr. apparently due to computer error we could not finish the last 2min. branch manager came to help her. he was just rude, didnt introduce himself or anything how you would normally expect. she said, come back in 1hr or so. 10min tops to finish. we did. this time, she was the only person available working cashier. there was an older lady trying to get her money for rent but there was limit of sorts, and all i heard from teller was how she cant help this and that. client resorted to closing account to get to her money. it was just sad to watch. i had to leave after a few minutes as line didnt move. fast forward and we tried to finish this. we are told well within branch hours she has to count out this and that and has no time. i ask if she can just help get signatures. just a no and no and no. apparently now it will take 30 or 40mins again. we are offered an appt three days from now or told to go away when we ask if there is anything else which could be done. they dont care at this place and should do something else. branch manager comes on, reiterates same thing, says he cant help us and hangs up. sad branch and that manager does not seem to like working there. called district manager, line just rings. no voicemail or anything. i dont know but good luck! we are going elsewhere for now. they dont seem to care much about anything at this place.
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December 2023 by Blu F.
Zero online customer service. They don't bother to write out full names for web withdrawals so you have to call and wade through their nearly totally dysfunctional "automated phone service" in hopes that someone might be able to explain things like why "Pnp" took out $448 dollars or another mysterious company took $1498. They took over Union Bank which we loved. Boooo! Looking for another bank.
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October 2023 by jim Cruse
Got whatever I need to done
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July 2023 by Naomi Hopps
Doesn't have a notary, says they do online, can make an appt but no notary working their
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July 2023 by Whitelaw Chiropractic
I'm very happy with this bank.
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June 2023 by Linda S.
Before you decide to have this bank as yours, make sure you pull in the parking lot a couple times in the afternoon to see how miserable it is. One day last week two other cars and myself were trying to maneuver out of the parking lot which was a challenge. So today I asked the teller if possibly the security guard could park his car over in grocery outlet so that would open up another space for the customers. Since there is a total 5 parking places. She told me I am not going to ask him to park over there. She told me to park over in the grocery store because he eats his lunch in his car. Well, you know what he can still eat his lunch in his car when it's parked over there, because he's not working during his lunch anyway. Apparently the customers come last.
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May 2023 by Lilian Vedova
I like the service from Morrissey employees. They are great and fast.
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September 2022 by Virginia Castillo
US bank is horrible.. taking my $$$ and running. I opened a CD less then a year ago and was advised I would only be pentalized with my interest I made. I’m buying a condo and had to break the CD 3 months early and my penalty was $3,000… lost my interest too. I called the main US BANK customer service told me to call my branch so they could waive it. The Manager at the bank refused adamantly. I have been with US Bank since for over 25 years. My sister did the same financial move at another bank and was charged $8 for breaking her CD earlyDon’t trust this bank!!!!
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September 2022 by Debbie Brown
Abigail Keller was so incredibly helpful, professional, and kind when we met her for our appointment. We were so grateful for her outstanding assistance and patience. She is an excellent employee! She went above and beyond to support us in managing a difficult and unusual situation.
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August 2022 by Alexandria Simpson
Worse bank I ever used. Unprofessional and rude. Many mistakes were made. Employees are so rude and incompetent
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December 2021 by Tubular Animator
Nice bank.
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May 2021 by Susan Davis
Excellent staff, was wiring money and there was a technical glitch and the guy helping me turned into IT guy and fixed the glitch.Thanks!
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January 2021 by Bikkar Singh
Bad service I have ever seen and the employees don’t know how to talk to the customers , rude and bad service . 15 mins to close and cashier don’t wnat to work
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January 2021 by John Rosasco
Beware
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November 2020 by Cory Allan
I was taught that if I didn't have anything nice to say about something than don't say it at all.
