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January 2024 by Dirty Harry
CAUTION !! Terrible service !! Phones aren't answered and the pharmacist won't help! Asian pharmacist working on 1-7-2024 filled the wrong heart medication . They were given the right. Ed.that needed to be filled.
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January 2024 by Stephen Bourdow
Pharmacy closed, but taking prescription orders. Odd business model? Lights for the drive-thru still on. Hope they get their act together.
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December 2023 by DJ
This pharmacy is understaffed, and most of the staff are incompetent and unprofessional, sometimes outright rude. Expect mix ups, long waits, refusal to fill if doctor's order doesn't cross a t or dot an i. Your phone call probably won't be answered, and even your doctor's office will likely struggle to contact pharmacy. Recent experience crossed the line. Two male pharmacists (Mr. Seong and Mr. Tinh) threatened me and acted physically aggressive toward me, and when I asked for the employee ID numbers to submit complaint, one of them yelled "suck my d...." as he walked toward store exit. Shift manager was apologetic, gave me store manager's info, and generally handled it quite well. It will be interesting to see how Walgreens mgmt handles this. I generally don't like the idea of someone losing their gainful employment, without receiving a 2nd and even 3rd chance for even quite significant infractions. However, Mr. Seong went too far in crossing the line, and I don't think it would be unfair to get license suspended for his behavior. Mr Tinh's behavior, while poor, wasn't nearly as egregious, and corrective action with incident being documented but maintaining his employment might be appropriate.Aside from all of that, this pharmacy has so much potential, and it's unfortunate that it's so bad.
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November 2023 by Richard Grode
Stay away from this place. It's sad that places like this are allowed to stay in business when peoples health are involved.Go anywhere else but stay away.
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October 2023 by Elizabeth Marques
STILL waiting for a prescription refill. Went in to the store three times (1718 Soquel Ave, Santa Cruz, CA). The first time they assured us they would refill the prescription ASAP and text us. Nope, never received a text, we've had to go in there a third time and are waiting yet again for a text saying they've finally refilled it. AND I called and waited on hold for 78 minutes--they hung up my phone call instead of helping me! I've gone to Rite-Aid and gotten excellent service. Save yourself this time-waster and skip Walgreens.ADD: The owner responded that they care...but looking at all the other 1* reviews they have done absolutely nothing! I actually spoke to the store manager today, Cristian. He said he couldn't do anything to help me, that they were short-staffed. Apparently they have been for the past 2-3+ years and STILL refuse to do anything about it!
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October 2023 by Tessa L
Getting a refill here is really hard to accomplish smoothly?
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October 2023 by Craig R.
I cannot shake myself free of this business. My new pharmacy had no issue in filling the prescriptions that Walgreens would not. However, they have been trying for days to transfer over all prescriptions and finally called me today and said they have had two stretches of over one hour each on two different days attempting to call and having nobody answer the phone. I advised I would have my PCP call in new prescriptions for all Walgreens had been filling. I was just reading the Washington Post and see this article that the problem is apparently not limited to Santa Cruz, as their staff are initiating a nationwide strike on dangerously low staffing and frustrated customers, who rather than post reviews like me are going in and making serious threats of bodily harm or worse to their staff. washingtonpost.com/busin…
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October 2023 by Morgan M.
If I could give them zero stars, I would they're so mean the pharmacy they always don't even greet the customers or even talk to them nicely and just talk like a person instead of cutting us off and being rude and talking down to us I don't know the guys name But the young kid there is very nice the however the oriental man kid is very rude and used to watch. How are you speaks to people I mean you work in customer service the only reason I go here is because one of my medication's only is available here, but I would not go there and how many bad comments I heard from other people waiting. It was ridiculous.
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October 2023 by Sharon H.
I wish i could give 0 stars. General ambiance of store third world. Pharmacy ridiculously incompetent. Waiting for scheduled covid shot, told to wait as pharmacist on break. Minutes tick by, maybe he/she on bender to try and forget crappy job. Drug tech at desk acts comatose.
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August 2023 by Ken R.
It has taken 9 days to get a refill on an everyday, normal prescription. Every time I tried to check on the status of my request online, there were no updates for over a week then after I called the pharmacy to inquire about it, I was told it would be ready in an hour. When I went to pick it up, I was informed that the order had been canceled. This is after I had already paid for it. This is the fourth time within the last couple of months I haven't been able to find out if a prescription is ready or if it is even being processed. When I arrive at the pharmacy window, I have been ignored by the staff for close to 10 minutes when they can clearly see me and are within only a few feet of me. The service at Walgreens pharmacy has been falling off for years. Now it has reached all-time lows. It is absolutely unacceptable by any standard. I am a patient man, but this is ridiculous.
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August 2023 by Melissa A.
My husband's prescriptions got automatically sent to this pharmacy when Dominican Plaza closed. I called them to check on the status of 2 medications. The phone took forever. There were 3 callers ahead of me. I waited 30 minutes. When a person finally answered, he said hello, then hung up. I called back. There were 2 callers ahead of me. When I finally got a person, he put me on hold! The phone rang until we were disconnected. I switched from Dominican Plaza to Horsynders Pharmacy, 2 months ago. They're great! My husband is going to switch pharmacies. Walgreens is incompetent, obviously. BTW- IF YOU TAKE A CONTROLLED MEDICATION, DO NOT USE THIS PHARMACY!
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August 2023 by Anne S.
Major HIPAA VIOLATIONS HERE in the pharmacy! First off, other patients can hear what they (pharmacy clerks) are saying and what you are saying too (name, DOB, RX name, etc) NO PRIVACY HERE!!! Secondly, when the cash register person was speaking to me he practically yelled out loud that my medication is not ready and cannot tell me when it's ready because of laws... which is fine, however he yelled out the name of my medication while the other customer was staring at us listening to everything!!!!By the way, HPAA, a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient's consent or knowledge.
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June 2023 by Sterben Senpai69
When I got there I greeted the first pharmacist I seen some fat lady with tattoos. No response at all looked like she was one of those Karen’s already with attitude. Was then greeted by someone else and said it was going to be a min. Until someone finally came to help. They all looked miserable in there too probably why they’re all in that mood they’re in .
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June 2023 by Connor Dunn
people are nice.The system sucks. always crashing and stuck waiting in pain for meds.
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April 2023 by Elaine L.
This is the worst pharmacy. They rarely have the prescription ready. If there are 2 cars in front of the drive thru window, you are looking at 20 minutes. When I call the pharmacy for the status, they kept picking up the phone, then put me back on hold. After about 5 times, I'm getting annoyed at this point. Wow, someone picked up the phone. I get this man who says, "can you hold please?" Then he puts me on hold. He picked up and said the same thing, 3 times. At this time, it's been 25 minutes on hold. If you have time to waste, this is place for you. If you like to stand in long lines or short and very slow service lines, this is definitely bad, bad, bad. One added note. They are CLOSED SATURDAY AND SUNDAY'S. The next worse is CVS on Mission St.