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January 2024 by Ben H
Went here for a smog check on my Mercedes. Nathan and his staff were friendly, professional, and swift, plus they offered me a great price. Highly recommend!
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January 2024 by P-O Joyal
I am from Montreal in a temporary work visa in Santa Cruz. I was referred to come here by a work collegue. They recommended me going for a Japanese car based on my needs. I was going to bring a car for pre-purchase inspection. I was glad to know by email in advance to not bring in a car to perform the least amount of pre-purchase inspection to save money. When I brought in a 2018 Corolla from a used car dealership, they discovered that the car oil level was way too high and that the coolant level was low. It was great to have the report with pictures. Then, they recommended doing a leak test to make sure the car's engine was in good shape. Finally, I purchased the car and had it for a couple of days and it seems fine. Overall, it was a great place that seems to be run by nice people. They took time to educated me on the meaning of the test. It was a great experience. Thanks
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January 2024 by Tina Eason
I was driving home Christmas eve and had to pull over because my car started running rough and all the dash lights came on. We were able to make it home and then I started calling around to get it fixed and these guys had an appointment. They were great and updated me throughout the whole process. I ended up needing a bunch of work, plus it was due for a service. The only reason I left 4 stars is that now my tire pressure light is on and I can't turn it off, but they did tell me they couldn't figure it out. I will definitely go back for the remaining issues.
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January 2024 by Andrea Huante
Water store motors is great and super helpful and friendly! The front desk gal is amazing and provides great customer service. I have been taking my car for a full year and will continue to take it! The service is perfect!
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November 2023 by Ruby Cantisano
I had a wonderful experience at Water Star Motors; everyone was so friendly, helpful, nice and knowledgeable. The quality of service was superb!! I highly recommend them!!
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November 2023 by Angela Reyes
Going to a car shop has always been a bit intimidating for me, especially as someone who doesn’t know a lot about cars, but when I go to Water Star Motors, I’ve always felt so welcomed and given the most amazing service! Their full transparency and integrity with the work they do, is something I deeply appreciate and is why I’d recommend it to anyone. Every car technician I’ve ever come across has always been so incredibly respectful and kind. And as for the office staff: they are phenomenal humans! Nathan always greet me with a genuine smile, making me feel right at home and cared for. Stephanie is so incredibly intelligent, patient and kind when answering any questions you may have - and she is a rockstar and I appreciate how she always remembers my name! The new owner is also one of the kindest humans ever. He appreciates you as a customer and a human. I’ve seen him always go above and beyond to make sure his customers experience the highest quality of care and he also uses his warm sense of humor to make you smile! He also deeply care for the entire staff and that matters to me, to see a beautiful space where everyone recognizes and supports one another. You will be in the greatest of hands when you go to Water Star Motors!Services: General repairs & maintenance
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November 2023 by M W.
If you do not know how to fix a car, admit it, consult with another shop and get the job done for the customer. They told me to go to the dealer to get the proper adjustment for my window. I consulted dealership and two other local BMW shops and they all believed that it was mechanic incompetency. My window didn't roll up to the very top which created wind noise on the freeway. WaterStar said that they didn't have the tool to finish the job, yet they charged me FULL price based on getting the job DONE. I took it to a another shop that is more familiar to BMW/s and they fixed it with out any special tool or equipment.Water Star paid for the bill yet the owner stated that he was glad that I found a shop that could complete the job to my satisfaction! He dismissed my complaint, which shows his level of job performance and concerns of customer satisfaction. Have humility people!!!Will spread the word.
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November 2023 by Angela R.
Going to a car shop has always been a bit intimidating for me, especially as someone who doesn't know a lot about cars, but when I go to Water Star Motors, I've always felt so welcomed and given the most amazing service! Their full transparency and integrity with the work they do, is something I deeply appreciate and is why I'd recommend it to anyone. Every car technician I've ever come across has always been so incredibly respectful and kind. And as for the office staff: they are phenomenal humans! Nathan always greet me with a genuine smile, making me feel right at home and cared for. Stephanie is so incredibly intelligent, patient and kind when answering any questions you may have - and she is a rockstar and I appreciate how she always remembers my name! The new owner is also one of the kindest humans ever. He appreciates you as a customer and a human. I've seen him always go above and beyond to make sure his customers experience the highest quality of care and he also uses his warm sense of humor to make you smile! He also deeply care for the entire staff and that matters to me, to see a beautiful space where everyone recognizes and supports one another. You will be in the greatest of hands when you go to Water Star Motors!What I requested and received: General Car maintenanceThe value they delivered exceeded my expectations!
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October 2023 by N K.
A huge thanks to Water Star for doing a last minute smog test. In the process of selling our car, I neglected to get a current smog report to give the buyer. I realized I needed this 1 hr before the buyer ( who was driving from San Jose) was supposed to arrive at our house. I arrived at Water Star, a few minutes after they had officially closed at 5:00pm, and pleaded my case to owner Jeff Moore. He cheerfully agreed to do the smog test to help me out! I was on my way in 20 minutes and the car was sold to the happy buyer. Thank you, thank you, thank you to Jeff and the sweet staff at Water Star for saving my bacon!!
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October 2023 by Julie Winters
I have a 2008 Prius which I really love. I found WaterStar Motors through word of mouth. My friend who had a Prius had used them and was very happy. I am ecstatic to find WaterStar. Finding someone you trust to work on your car is amazingly difficult these days. I've moved to Southern California and I drive up to Waterstar for my repairs and service now because I trust them. By going to WaterStar Motors you will be meeting a group of honest, friendly and knowledgeable people. Jeff and Leslie the owners, are onsite and manage the daily operations and customer service and satisfaction. Stephanie, the service manager, rocks the boat with her knowledge of cars, car parts-you name it-and many years in the business along with Nathan. The service technicians are certified and I have never had to come back for anything related to the services or repairs that were performed. I came in after going to a previous garage for 8 years. WaterStar cleaned my engine (complimentary)! My engine had never been cleaned. After driving my car through dust and a rainstorm in the desert to get here my car was washed vacuumed and the wIndows were cleaned after my repair and service so that I could drive home safely. I was amazed. So thoughtful. If you go there, I guarantee with like minds, you'll feel at home. I just wished I lived in Santa Cruz. Just want to say "Thank you!."Services: Hybrid vehicles service
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October 2023 by Tommy Doom
This place was great. Service was top notch and rice was very reasonable. Had my front brakes done on my Equinox and their estimate came in well below the dealer price. They were very thorough and detailed. I strive to support local businesses and they have definitely earned mine. I'll be swinging by here for my future maintenance needs.
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October 2023 by Jorge Jimenez Perez
I recently took my car to Water Star Motors for a smog check, and I couldn't be more pleased with the service I received. From start to finish, the experience was smooth and hassle-free.Customer Service: The staff at Water Star Motors were incredibly friendly and professional. They greeted me with a smile, explained the process, and answered all my questions. It's clear that they value their customers and strive to provide the best service possible.Efficiency: The smog check itself was performed swiftly, and I didn't have to wait long. Took approx. 45mins, I appreciated that they managed their time well, and my car was ready in no time.Transparency: The staff was transparent about the results of the smog check. They explained what was done and what the results meant. I never felt like there were hidden fees or unnecessary upselling.Affordable Pricing: I was pleasantly surprised by their competitive pricing. Water Star Motors offers fair rates for their smog check services, which is an added bonus.I highly recommend Water Star Motors for anyone needing a smog check. Their exceptional customer service, efficiency, and transparency set them apart in the industry. I will definitely be returning for any future automotive needs. Thank you, Water Star Motors, for a top-notch experience!Service: Smog certification
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October 2023 by Anthony S.
I would give this place 0 stars if I could.This place scams you for repairs and charges you the highest price.I dropped this car off which cost $220 just to look at the car. Later a mechanic called me and quoted me around $4k to fix my car...then 5 seconds later said he could cut the labor in half. How does that make sense...you quoted me something super high then tried to discount???This guy was changing prices left and right...even while i'm looking at the quote they game me. After showing my mechanic their repairs and prices he laughed and said Water Star Motors was a scam and that he could repair my car for half the price...even with their ever changing discount. Water Star Motors should be ashamed of themselves for their prices and customer service being so shitty. They tried to charge me $50 just to replace my break lights, $225 to clean the engine...which I didn't need and other off the wall prices.You guys are Scam artists and you need to treat people better.
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October 2023 by Ron F.
We received fast and pleasant service once again. They might not be cheapest, but they are professional and thorough.
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September 2023 by Jason Franks
Took my truck here for a second opinion after a different Mechanic messed up and my truck caught fire.Nate had the utmost expert opinion I could have ever hoped for.Nate knew everything that would happen given insurance company involvement, literally every step of the way.Water Star provides storage and immediately got to work on my truck.Nate provides AAA backed support so if you have AAA towing or membership that's a plus.Altogether the most attentive and knowledged shop I have ever dealt with.Thanks Nate and water Star for your help!Strongly recommend!!!