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February 2024 by TheBayArea831
Great service. The bank tellers are always very nice at this branch.
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August 2023 by Mario C.
I see Wells is still up to there janky tricks which Is why i left 3 years ago. I went in today to cash a check given to me by one of their customers & without even telling me, the teller tried to hand me a less amount so i begin thinking he cant count by far..Finally the teller decides after wasting my time with my 2 id's & computer stuff that Wells wants to keep $7.50 of my money smh..ok so clearly hidden fees are something u are still not upfront honest about smh
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July 2022 by B.H. C.
Now open from 9am to 5pm and closed Saturdays... go early morning - not as busy... parking plentiful unless the deli /711 are busy.
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May 2020 by Pamela W.
Do NOT use Wells Fargo! I was hacked at their ATM and it has been an absolute unending battle trying to close my accounts and credit card. Calling Wells Fargo Corporate? Just give up. I don't believe any actual humans are employed. There's lots of places to help you bank, this is Not one of them.
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March 2019 by Andy V.
Has anyone tried to get help on their automated line? I am trying to inquire about a secure credit line against a home and after 30 minutes of pressing here, "say this", "do that" over the phone it told me that they couldn't process my call to call back!!!! I've tried this 5 times just today trying different ways because unfortunately the local branch can't help me. As a long time customer of Wells Fargo (30 years with them) I've paid so many fees and endured so much their lack of care of customer satisfaction that I honestly wonder if they care anymore. If you are looking for aggravation and willing to pay to get it, this is the right bank!!
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December 2018 by Zack S.
The worst service I have ever received anywhere in my life. They were rude comment probably one of the worst experiences I've ever had in my life. I would never recommend Wells Fargo or any establishment to my worst enemy. Horrible place bad bad bad service
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October 2018 by Kali M.
I have been banking with wells Fargo for maybe 2 years now and I'm very mad right now. I was recently at this branch and put my check in the bank like normal. Instead of the first clerk I saw alerting me that they are holding my WHOLE check for ONLY being 8 DOLLARS IN NEGATIVES! I have called wells Fargo they couldn't do anything so I went BACK into the bank. I asked them why they were holding MY ENTIRE CHECK over just 8 dollars overdraft....they couldn't help me AT ALL. After I had begged them to help me because I needed that partial out of my check it was an emergency. The emergency was, was I needed to get to my doctors appointment . I may take my business else where. NEVER have I ever been treated like that in any other bank. No one even TRIED to help me. I'm very disappointed in this company. I mean really guys?! 8 dollars?! I also will be calling corporate and complaining. No bank should ever hold an ENTIRE check over 8 stupid dollars.
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May 2016 by Really M.
Wonderful customer service. Stopped in to check them out as they are in my new neighborhood. Opened two accounts. So glad I stopped in. They are friendly, professional, knowledgeable, and pleasure to deal with. Highly recommend!
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April 2015 by dong l.
Don't know why that still have that guy who name bappa there for customer service..he is mean..no smile..
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June 2014 by lila f.
I have been a customer for more than 12 years and have had mostly pleasant interactions with the CS bankers. I went to cash my money order (which is cash really, it is not a check, someone pays cash for them so to hold one like a check is not right). and found myself getting a strange vibes from the Girls working, it felt really clicky and judgemental...for what Im not sure? I felt like cashing my MO was a huge deal to them and they wanted to hold it til tuesday. I have cashed them before in another branch and I also called corp. who also said it should be cashed on hand because it is a bought MO. Maria Ruiz-Gonzalez Service Manager & second in line, was so Rude and not Customer Service Orientated at all, in fact she was visibly and verbally Rude! She shoved the MO back to me and told me to go to a different branch, all the while her staff is just glaring dirty looks. I am calling Corporate and did go to another branch where they DID cash my MO. See, You are wrong and rude and what comes around goes around! These People should be trained in being Nice People....they have No idea what that is. I just think it is so strange how they try to block you from your own money .
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August 2013 by Juls C.
I have been at Wells Fargo for 3 years and have always been treated very polite by the customer service there UNTIL I met up with one teller @ the Soquel Dr branch named Bappa. On several different occasions this teller who forgets that he is working in customer service gave me attitude. Very RUDE and I just want you all to know that if you too encounter this you can be treated with respect by the polite people at the 41st Ave (or any other branch) and walk out with a smile. UGH!
