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January 2024 by Dimarco Rivas
This ATM is beat up and out of order. Looks like a bear tried to break it open.
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December 2023 by Lucky L.
Check the cashier is applying the discounts. A mature lady rang me up and when I asked why the discount wasn't applied, she said it was not applicable. I said I read it as buy one get one at 40% off. She denied it and I paid. I then checked and asked her to re-ring me. She said nothing and looked at me with a blank expression. She called a manager up who helped me and refunded my money. I can understand an oversight but there wasn't an apology or any customer service from the cashier. It wasn't busy. She's been employed there a while, too. I would've thought she'd be aware of the discounts but I think when she realized she made a mistake and I pointed it out, she didn't want to help me anymore.
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October 2023 by gian teed
always busted. Move the machine into a store if you cant fix it in a reasonable time period
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July 2023 by Lucie A.
Probably the worse drug store I've ever been too... terrible... how is cvs so successful I don't know. I don't even write yelp reviews but I had to for this place.
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October 2022 by Ida H.
As usual, when we go on vacation, there is always an item or two that we may have forgotten to bring. So of course, CVS is a great place to stop in like a convenience store but with cheaper prices. Joe K needed some razor blades to keep his reemerging beard trimmed after a long course of chemotherapy. We also bought some bottled water to help keep his daily medications consistent. I'm a loyal CVS Pharmacy shopper with my "Extra Care" card always close at hand. This store was typical of other CVS's that I have patronized, so finding the products I use most often made shopping quick and easy. The cashier was friendly; the store spacious and well stocked with just about anything you would need from medications, cosmetics, housewares, food & drinks, sundries and many other necessary staples we can't live without. Now we can continue our vacation running more smoothly....
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August 2022 by John G.
Doctor called in prescription. CVS called me every day with voicemail saying pick it up. I went to pick it up and they said it was not available. I talked to pharmacy said it would be there the next day. Went the next day I was told it is still not available. This is an easily obtainable generic medication. Service is horrible.
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June 2022 by Ashley H.
Called the pharmacy to check on my prescription after my doctors appt. I was on hold for nearly 10 mins, and when I finally spoke with someone they quoted me $300+ for a face cream (tretinoin) that my doctor verified would be fully covered by insurance. The person I talked to was kind, but not helpful.
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May 2022 by Ashley S.
Absolutely WORST pharmacy. They will text that your prescriptions are ready, and then you pick them up they won't be. RUDE. They don't communicate effectively and frankly couldn't care less about you, your health or prescriptions. Wish I could rate 0 or - score
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November 2021 by Stardust N.
Doesn't provide 10 dollars cash back for customers purchasing products. I mean, it's quite universal. I would understand if they were temporarily unable to, however they also have issues with their cashiers check system. They are unreliable, and the pharmacies have been unreliable and so this is why I am now after about a year of considering bad service; leaving this review. Save time and go to Thrifty's or whatever it's called now on Soquel ave next to Whole Foods. Inexpensive cashiers checks without the hassle and cash back option.
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July 2021 by Suzi V.
The only CVS ever to not have a public bathroom. After an hour of our family road trip, we stopped for snacks and a bathroom break, but no bathroom and no suggestions from the staff of someplace nearby with a bathroom.
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June 2021 by Kelly S.
when you do a search for walk in friendly places to get shot, this place dominates my query every time! but this is not, walk in friendly whatsoever!!! so if you're searching with endless fails at successfully speaking w your voice to a cvs rep or store's availability or anything related or relevant to finding just basic where, who and if without having to answer the same scripted bot generated questions, w each and every search attempt over n over n over again wasting time, w online search, know this place is not walk in...
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February 2021 by Mountain M.
If you really need a CVS, this store might have what you need. Probably one of the worse CVS stores in terms of staff, stock and cleandlyness. The girl who sits down at the register near the door is pretty rude. I forgot my CVS card once and couldn't remeber which phone number I used. Instead of giving me a new card or just giving me the discount she said "that sucks" and charged me full price on several by 1 get 1 50% off items.
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June 2020 by Christie D.
This is the best CVS in Santa Cruz. Not only do they have a great selection of items, the store is clean and the staff is friendly and helpful. I'm also especially grateful for the manager Fernando who has cleaned up the parking lot situation and clearly takes pride in making sure his customers not only feel welcome but safe. I can personally speak to this as a female shopper, thanks to Fernando I can once again feel safe and secure parking and shopping at our West Side CVS. As a matter of fact, I pick up everything from grocery items to my favorite skin cleanser in one stop! We need more managers like Fernando in Santa Cruz county!
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March 2020 by Dennis S.
This CVS Pharmacy is convenient when I need to but a and shaving cream etc. I am thankful for the hours of operation and the location is close to home, so i personally don't have to travel far.
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February 2020 by Brianna G.
Called to CVS today, was unable to get through. I called until I was able to. When someone finally picked up on the 5th call, she said "Our pharmacy's power is out. Call back in one hour." And she HUNG UP ON ME. I called right back, as clearly their power was on or she would not have been able to answer. The same woman picked up and said in a very angry tone, "The pharmacy is closed. Our power is out." Before she could hung up on me, I said "How are you talking to me then? And you just hung up on me. That is very unprofessional." The woman then began to SCREAM at me, "Ma'am I am the pharmacy manager! We are closed." Well this woman has 0 customer service skills and I don't give a crap if she is the manager or the janitor, it is never okay to hang up on a customer, let alone scream at them. This woman should be fired.