The Xfinity Store in Santa Cruz is a full-service location where customers can subscribe to services, make payments, or handle equipment. The staff is consistently described as friendly, knowledgeable, and professional. Reviews highlight employees who are patient, understanding, and excellent at solving problems and explaining options clearly. Service is noted to be efficient, with customers receiving help quickly. The team is commended for going beyond their job to care for customers. The store is currently remodeling but remains open with no impact on the solid service. Customers report feeling satisfied and highly recommend this location.
I had a women rep help me set up Wifi and she was incredibly helpful. She was clear and patient and took lots of time helping me get my AT&T service for my phone unlocked!
July 2026
Maria Rivas helped me out today with setting wifi at my new house. She was super friendly and answered all my questions. Thanks for the help Maria, I really appreciate it!
May 2026
Will was great, in and out with new activation in just minutes.
