The Xfinity Store in Santa Cruz is a full-service location where customers can subscribe to services, make payments, or handle equipment. The staff is consistently described as friendly, knowledgeable, and professional. Reviews highlight employees who are patient, understanding, and excellent at solving problems and explaining options clearly. Service is noted to be efficient, with customers receiving help quickly. The team is commended for going beyond their job to care for customers. The store is currently remodeling but remains open with no impact on the solid service. Customers report feeling satisfied and highly recommend this location.
Joseph was amazing. Super personable and helpful. Give that man a bonus!!!
October 2025
Angel Diaz provides knowledable, excellent service (He's coincidentally helped me on multiple occasions. The 5 stars are for him; give him a raise).
Pro tip: make an appointment; it's easy.
August 2025
Was having very difficult time getting anything accomplished while working with Xfinity phone support. Went into the SC river street xfinity location and received excellent and efficient support from Will the gentleman that helped me. Made it super easy and I was out of there in no time. This location is very clean and... read full comment
