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October 2023 by Suzie L.
I hope I am reviewing the SANTA FE SPRINGS location. It was my first experience renting a moving truck from Budget and boy was I disappointed. First of all, the lady at the front counter was not friendly and definitely ghetto. I felt like I was on the set of the movie "Mi Vida Loca", eh. Anyway, she tells me at the counter that I needed to add on commercial insurance and that it was mandatory. I had booked my order online and if this was the case, it should have indicated that on there, I exclaimed to her... to no avail. I ended up having to pay another $65/70 for the insurance. I was also told online that the truck I was renting and driving all the way up north to Sacramento was to have AC (the weather in LA and SAC were blazing hot) and she just casually (almost with a chuckle, I think) tells me there the AC is definitely NOT working. The truck was also filthy and not clean, and I just wanted to get this done and over with the minute I got in! Thank goodness I tried Budget again at a different location the next time, otherwise, I would NEVER consider using them again!
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August 2023 by Sarah Carner
AVOID AT ALL COSTS!!!!System will rent vehicles to you that don't exist, and you will not be informed until you arrive for pickup. Then, front desk will do absolutely nothing to help. Do not get scammed trying to rent through this company or location.
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August 2023 by Christopher Fluker
Poor communication skills from Miguel rude lazy behavior
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July 2023 by Sarah C.
AVOID AT ALL COSTS!!!!System will rent vehicles to you that don't exist, and you will not be informed until you arrive for pickup. Then, front desk will do absolutely nothing to help. Do not get scammed trying to rent through this company or location.
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April 2023 by Olivia B.
I am posting the email I sent recently so no one else will get the same treatment I did. I'm telling you, you will be brow beaten to buy a car and then be sorry that you did. NO ONE has even acknowledged my email. So don't forget to look at the images as they are screenshots of my email.
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May 2022 by Heather F.
If I could take stores away from this location I would. I made a reservation six days in advance for a 26 footer. My coworker showed up today no trucks available in that size. I procededed to call the location and ask why I was not informed before hand. The gentleman proceeded to yell and speak over me and ultimately hung up on me. Zero human decency. Once they get a reservation they feel like they have you by the balls and that you have to go with them since it's the day of your move. Lucky for me and Penske had a 26 foot available and it was $100 cheaper... go in Penske!!!!!
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June 2021 by Grant P.
We didn't end up renting a car due to the price, but that's a corporate issue-- Ulysses was extremely accommodating and delightful to talk with. He understood it didn't work out with us today, but I would be happy to rent from him again.
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June 2021 by Laicee C.
BEWARE STAY FAR AWAY - DO NOT COME HER Pictures are from both rentals I have had one in May one June.. I rented two vehicles from this location. The first time they gave me a car that had clearly been in an accident an just told me to take pictures. I took pictures and had to contact their National service center. I submitted 32 photos showing the significant damage on the vehicle. I had to rent a car this week June 2021 due to an unforeseen circumstance only to get an old Corolla I paid the "intermediate" price for. The back tires kept making the air pressure sensor come back on. I filled it up twice in the two days I had the car only to call ahead of time ask to return it and then be greeted by this loud yelling banshie accusing me of damaging their cars and returning them. I don't want to be in a rental, I took photos prior to leaving. If you fill a cars tires up right before someone drives off how on earth would they know the tires are low?! I returned the car two days early and will never rent from budget again. DO YOURSELF A FAVOR AND PAY THE EXTRA MONEY TO RENT AT BUDGET. Or you'll be threatened and harassed by location employees for things out of your control.
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February 2021 by Raul Gonzales
This place gave me a confirmation number on the 6th, went to pick up the truck and they wouldn't honor the confirmation number, but yet they charged me 75 bucks for not picking up the truck, and they haven't given back the money
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January 2021 by Mr. B DelCas
Great Services!
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July 2020 by saul lopez
Stay away from this location, the old man that another review refers to is totally correct, this person has no clue. The main person that runs this office Miguel is also someone to be careful of as he will always try to up-charge for items he will not disclose.i would NOT recommend this location at all, other Budget locations are more up front and give you full details of any additional possible charges.Pay a bit more with the surrounding truck rental companies near this Budget location, but know up front what you are going to be charged instead of getting up-charges from this location.I will never use this location again! From Miguel down to the gal that does the inspections, be very aware that it will be about sticking you with up-charges.The only reason I gave it a 1 star is because you have to give it a rating, but it would be negative star rating for this location from my end!
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June 2020 by David Leon
Always good service ??
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May 2020 by nīcobàndz
I made a reservation online and when I arrived there nobody was even at the front desk . About 5 min later a old man that seemed clueless to what he was doing there said what are you Here for , I said I made reservations to rent a vehicle I made reservations online payment has already been sent. He then tells me there are no vehicles available. Then tells me to wait while he asks his co worker . His co worker then comes out also seemed very clueless to what he was doing , about a 25 year old kid says there’s no cars available till Monday when I can clearly see vehicles available I tell him are you able to refund me or cancel the reservations on your end he then says no has to be done on the site I reserved . This place needs to be shut down I see very similar reviews to mine worst customer service I’ve ever dealt wit homeless people are more approachable . Needs new management DO NOT RECOMMEND
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February 2020 by John Yi
Best rate in town, but careless customer service.
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December 2019 by Avi B.
Don't come here. Give you damaged cars and say it's not damage but it is. Call them and they don't answer you have to go through the national call center. They are short with their customers. Go elsewhere please.